This study evaluates the methods utilised to release and monitor three troops of rehabilitated vervet monkeys (Chlorocebus aethiops) in South Africa. In all cases, monitoring was poor and conducted over a short time-frame disallowing release outcomes to be fully assessed. Wild troops were present at two of the three locations, casting doubt upon sightings of released monkeys and indicating that the release sites chosen were unsuitable and presented disease risks to the wild vervets. Eighty-three percent of monkeys were unaccounted for at the end of monitoring. Any future releases should make use of radio or GPS collars to track the monkeys, have a planned monitoring schedule covering a period of at least one year, collect detailed data on behaviour, demographics and ecology and should follow the IUCN Guidelines for Non-Human Primate Re-introductions.

Since 1999, animal welfare auditing programmes that utilise five numerically scored core criteria have been used successfully by major restaurant chains to monitor animal welfare in slaughter plants. They had to achieve specific numerical scores in order to remain on the approved supplier list. The five numerically scored criteria (critical control points) are: i) Percentage of animals that fall down during handling; ii) Percentage of animals moved with an electric prod; iii) Percentage of cattle or pigs vocalising in the stunning box or restrainer; iv) Percentage of animals stunned effectively with one application of the stunner; and v) Percentage rendered insensible when hoisted to the bleed rail (has to be 100% to pass the audit). Audit data collected in 2010 by two restaurant companies in 30 beef plants, indicated that 77% of them effectively stunned 100 to 99% of the cattle with a single shot from a captive-bolt gun. All 30 plants passed the audit, which required 95% of more of the cattle stunned with one shot. In eight pork plants with electric stunning, the tongs were placed correctly on 100% of the pigs held in a V-conveyor restrainer. In 95% of the beef plants, and 86% of 25 pork plants, 0% of the animals fell during unloading, movement in the lairage and during handling in the stunning area. In 81% of the beef plants and 77% of the pork plants, 5% or less of the animals were moved with an electric prod. The percentage of cattle vocalising in the stun box and during movement into the stun box was 3% or less in all the plants except one. All scores are per animal, an animal is stunned correctly in the first shot, or not stunned correctly. It either vocalises or it is silent. A passing score is required on all five of the numerically scored core criteria. Due to financial and time constrains, the same auditor assesses both welfare and food safety. Workshops for training auditors last 1.5 days and include two plant visits.

The term ‘depopulation’ is used in this case to describe mass euthanasia or killing of groups of animals on a farm for emergency disease eradication purposes. There are a number of guidelines for monitoring animal welfare during such operations, eg the OIE Terrestrial Health Code and the EU regulation on protection of animals at the time of killing, which can be useful when designing a specific monitoring system for depopulation. In this paper, the responsibilities of the competent authorities are identified, and a systematic approach to monitoring on-farm killing is proposed, including three major critical points: i) animal handling prior to killing; ii) the stun/kill quality, ie the effectiveness of the method used to render the animals unconscious and dead; and iii) confirmation of death prior to carcase disposal. The importance of good biosecurity routines, efficient disease detection systems, relevant training of staff and thorough contingency planning to prevent animal welfare problems from arising is strongly emphasised. It is the responsibility of national competent authorities to provide the appointed official veterinarians in charge of monitoring animal welfare during depopulation with proper tools, including anything from appropriate knowledge and practical checklists to the authority to demand immediate corrective action when necessary, and to develop systems for feedback and incorporation of experiences from previous outbreaks into the national contingency plans.

During slaughter, cattle may be exposed to many potentially stress-inducing factors, of emotional and physical nature. A series of studies aimed to identify factors that may contribute to slaughter stress. During reactivity tests testing emotional stressors, Blond d’Aquitaine bulls were more reactive than Angus and Limousin bulls. However, no breed differences were found for stress indicators at slaughter. Indicators of post mortem (PM) muscle metabolism were correlated with stress reactions at slaughter, and with behavioural reactions and heart rates during the reactivity tests, including a sudden event and handling. Similarly, in Normand cull cows, stronger behavioural and physiological reactions during the slaughter procedure were associated with faster PM muscle metabolism. Reactions during the reactivity tests were also correlated with stress indicators at slaughter. A Principal Component Analysis indicated that the first and second axes were correlated with reactions to non-familiarity and to social isolation, respectively. Both axes were correlated with stress indicators at slaughter, suggesting that these two aspects contribute significantly to the emotional stress at slaughter. These experiments indicate that stress reactivity at slaughter may be predicted from behavioural and emotional stress reactions during reactivity tests. A third experiment found that compared with normally fed cows, 30-h food-deprived cows showed stronger startle and fear responses in response to a sudden event. Within a group subjected to a physical-effort treatment, compared to normally fed heifers, food-deprived heifers were more reactive to human exposure. This shows that the reactions to a given stressor may increase due to the presence of other stressors. Thus, in cattle, novelty, social disturbances and sudden events may contribute to slaughter stress and the simultaneous presence of several stressors during the slaughter period may exacerbate stress reactions.

The effect of pre-slaughter handling conditions and the RYR1 gene on blood Cortisol, lactate and creatine Phosphokinase (CPK) levels at exsanguination were assessed using 2,923 surveyed pigs from 106 deliveries to five Spanish abattoirs across two seasons. The relationship between blood parameters, carcase skin damage and pork quality traits was also assessed. The season influenced blood cortisol, lactate and CPK values. Females always showed higher concentrations of cortisol, lactate, and CPK than males. Pigs carrying the recessive allele of the RYR1 gene exhibited increased lactate and CPK concentrations but not cortisol. The cortisol concentration decreased in lean pigs that were slaughtered in winter after short lairage periods. The lactate concentration decreased with loading time and increased in summer with lairage time and carcase lean content. The CPK concentration increased with lairage time, carcase weight, and carcase lean content, and with the duration of winter transports. Each truck delivery only explained approximately 10% of the variance in blood parameters. Lairage time is the most influential pre-slaughter handling practice on the assessed welfare indicators. In addition, different optimal lairage times might be appropriate depending on season. Blood cortisol, lactate, and CPK concentrations increased concomitantly with skin damage score. Blood parameters were weakly correlated and they also showed low association with pork quality traits.

The full extent to which inherited disorders occur in different breeds of domestic horse (Equus caballus) has not been previously been investigated. A systematic search was carried out to review scientific literature on inherited disorders in domestic horse breeds and examine patterns in potentially inherited disorders. A two-part search was conducted: (i) electronic bibliographic databases for published studies; and (ii) existing online databases of inherited disorders in animals. A total of 230 papers were identified, discussing 102 inherited disorders in the horse. Few cases (17) were found in which disorders were reported to have a direct link to a conformational or phenotypic trait. Forty-nine breeds of domestic horse were described as being predisposed to one or more inherited disorders, but such predispositions did not distinguish between genetic or environmental causes. There were few patterns in the number of disorders to which breeds were reportedly predisposed or in the extent to which disorders were researched. The structure and grouping of disorders presented here could assist with standardisation in the terminology used for describing inherited disorders.

Investigating variability of scores between different observers, between animals and over time aids the design of valid sampling methodologies for measuring animal welfare. Locomotion scores (0 to 5 scale) were collected: i) from 154 sows in one herd, using three to five observers each time, and scoring sows on up to ten occasions over a 19-month period; and ii) for 123 of these sows, locomotion scoring also took place prior to farrowing and at weaning. The distribution of scores was highly skewed towards low scores (0: 84.8%, 1: 9.5%, 2:4.0%, 3+: 1.7%). Sows showed moderate consistency in their scores over time and later parity sows had higher scores, but there was no effect of stage in the reproductive cycle (days pregnant, pre-farrowing, post-weaning). This suggests that infrequent visits to a farm (eg annual) might provide an accurate estimate of the extent of lameness if a representative range of parities was sampled, although a larger study of more farms would be required to investigate this. The three different types of agreement between observers (absolute differences, matching and association) were assessed as follows: i) analysis of absolute differences between observers showed that the farm manager scored lower than researchers/technicians; ii) exact matching approaches suggested fair or good agreement — agreement was poorest for mild gait abnormalities (score 1 ‘stiff’), and agreement improved if scores were combined into ‘sound’ (0-1) and ‘lame’ (2-5) categories; and iii) measures of association suggested moderate agreement. Inter-observer reliability improved over time until the 5th scoring event. To improve inter-observer agreement, observer training/practice and the use of fewer categories are recommended, and inter-observer agreement should be checked regularly.

This review article summarises the evidence for an effective management protocol for footrot to sheep, the welfare and economic benefits of such a protocol and its likely uptake by farmers. Over 90% of lameness in sheep in England is caused by Dichelobacter nodosus, the aetiological agent of footrot. Farmers can recognise lame sheep both from video clips and when examining their own sheep but make a separate decision about whether to catch lame sheep. Only farmers who catch and treat mildly lame sheep immediately report a low prevalence of lameness (< 5%). From a within-farm clinical trial, treatment of sheep lame with footrot with parenteral antibiotic and topical spray led to over 90% recovery from lameness within 10 days whilst only 25% of sheep treated with foot trimming and topical spray recovered in 10 days. In parallel, a within-farm clinical trial with approximately 800 ewes was run for 18 months to test the hypothesis that rapid appropriate treatment led to reduced prevalence of lameness. Ewes were stratified and randomly allocated to one of two groups. The prevalence and incidence of lameness decreased in the treatment group, where lame sheep were treated with parenteral and topical antibacterials within three days of being observed lame, but remained at approximately 8% in the control group where lame sheep were treated with trimming hoof horn and topical antibacterial spray when the farm shepherd considered them sufficiently lame. Sheep in the treatment group had a higher body condition and produced more lambs that grew faster. The net economic benefit to all sheep (whether lame or not) in 2006 was £6 per ewe put to the ram. A group of 265 farmers were asked about their satisfaction with methods to manage footrot. Satisfied farmers reported a prevalence of lameness of ≤ 5% and used rapid individual treatment. Dissatisfied farmers reported a prevalence of lameness of > 5% and used whole-flock footbathing and vaccination. Overall, farmers stated that their ideal managements would be footbathing and vaccination. One explanation for this apparent inconsistency is that farmers want effective vaccines and footbaths; an alternative explanation is that this is an example of cognitive dissonance, where subjects adopt a belief because it is their current practice despite evidence that it is not effective. We conclude that farmers can identify lame sheep and that rapid treatment of individual sheep lame with footrot with intramuscular and topical antibacterials is currently the most effective control of interdigital dermatitis and footrot in sheep but that in future effective measures that prevent footrot would be ideal.

The attitudes of experts towards the husbandry of captive Great Apes was sought in order to gain a greater understanding of the potential importance of different features of the captive environment that may be critical in maintaining a high standard of welfare. Following initial consultation with the convener of the Primate Taxon Advisory Group of the Australasian Regional Association of Zoological Parks and Aquaria, 17 husbandry attributes, such as social structure of the group, enclosure size and staff qualifications, each with two to four levels (ie husbandry scenarios) of possible provision in an enclosure were identified and described. An online survey using Adaptive Conjoint Analysis was distributed internationally to relevant stakeholders: zoo management staff, keepers and education staff, research colony personnel, veterinarians, animal welfare organisation representatives and scientists. A total of 359 respondents completed the survey, and the average importance values for the attributes, and rank order of importance for each of their levels were calculated. Great Ape social structure, enclosure appearance, group size, avoidance provision and enclosure furnishings were considered the most important attributes of captive Great Ape husbandry, whereas feeding interval, staff qualifications, the inclusion of plants within the enclosure, enrichment rotation, and the amount of time an animal spent in an outdoor enclosure were considered of low importance. The order in which these issues were ranked was influenced by the Great Ape species, with physical attributes of the enclosure being rated as more important for orangutans (Pongo pygmaeus) and group social attributes more important for the other species. Stakeholder group had little influence on the ranking of issues. It is concluded that experts provided a consensus view on the importance of husbandry attributes of the different Great Ape species that can be used to evaluate their welfare.

Checking the effectiveness of stunning was one of the major tasks when the authors evaluated the stunning process on request of the slaughterhouse managements, retailers or competent authorities in slaughterhouses in Austria, Germany and Switzerland between the years 2000 and 2011. A total of 50 assessments in slaughterhouses for cattle and 116 for pigs were included in this study. For every assessment the technical features of the stunning device, the performance by the personnel and the clinical signs of the animals after stunning were recorded. The assessments of captive-bolt (CB) stunning were made in 1,823 cattle. For pigs, 63 assessments were carried out in electrical stunning (26 in a pen [ESP], 24 in a trap [EST] and 13 in an automatic restrainer [ESR]) and 53 assessments in CO2 stunning, covering a total of 35,220 pigs (6,855 electrically stunned and 28,365 stunned using CO2). The proportions of assessments in which there were no failures were 28% (CB), 12% (ESP), 21% (EST), 31% (ESR) and 13% (CO). The mean percentages of animals showing signs not compatible with sufficient depth of stunning were 13.5 (± 19.0)% (CB), 12.5 (± 16.4)% (ESP), 10.9 (± 11.4)% (EST), 3.2 (± 3.3)% (ESR) and 7.5 (± 13.0)% (CO2) showing a high variability between premises assessed. Stunning effectiveness for cattle was better where a chest stick was performed compared to a neck cut. For pigs, less stunning failures occurred in electrical stunning where the two-cycle method (head/heart current) was applied compared to head-only stunning, and most of the failures in CO2 stunning were due to insufficient dwell time. Reasons for the stunning failures are described and recommendations given to improve the situation.

Risk is defined as a situation involving exposure to danger. Risk assessment by nature characterises the probability of a negative event occurring and quantifies the consequences of such an event. Risk assessment is increasingly being used in the field of animal welfare as a means of drawing comparisons between multiple welfare problems within and between species and identifying those that should be prioritised by policy-makers, either because they affect a large proportion of the population or because they have particularly severe consequences for those affected. The assessment of risk is typically based on three fundamental factors: intensity of consequences, duration affected by consequences and prevalence. However, it has been recognised that these factors alone do not give a complete picture of a hazard and its associated consequences. Rather, to get a complete picture, it is important to also consider information about the hazard itself: probability of exposure to the hazard and duration of exposure to the hazard. The method has been applied to a variety of farmed species (eg poultry, dairy cows, farmed fish), investigating housing, husbandry and slaughter procedures, as well as companion animals, where it has been used to compare inherited defects in pedigree dogs and horses. To what extent can we trust current risk assessment methods to get the priorities straight? How should we interpret the results produced by such assessments? Here, the potential difficulties and pitfalls of the welfare risk assessment method will be discussed: (i) the assumption that welfare hazards are independent; (ii) the problem of quantifying the model parameters; and (iii) assessing and incorporating variability and uncertainty into welfare risk assessments.

Education of children about farm animal welfare could affect welfare standards, through influence on current and future purchasing of animal products, and improve general consideration for animals. Establishing success requires evaluation. Here, a farm animal educational event for 13 to 14 year-old schoolchildren, focusing on chicken biology, welfare and food labelling, was assessed. Alterations in knowledge, attitude and a proxy measure of behaviour towards animals and their welfare, key aspects expected to impact on animal welfare, were investigated using questionnaires. These key aspects were predicted to increase following event attendance and remain higher than in the non-attending control group three months later. Knowledge and positive behaviour towards specific poultry species increased significantly in attendees but, although remaining greater than pre-attendance, tended to diminish over time. Value afforded to animal life was unaffected by the event. Consideration of welfare needs was significantly greater overall in attendees than non-attendees, but appeared to be characteristic of children choosing to attend the event, rather than the event per se. Importance attributed to animal welfare followed a hierarchy from survival-relevant, eg freedom from hunger and thirst, to less critical needs, eg stimulation. The specific species under consideration had the most significant effect on attitudes; consistent with predictions based on perceptions of the animals’ ‘complexity’, cognitive ability, similarity to humans and use. Further investigation into the aetiology of attitude and potential barriers to attitude change is required to effect attitude change and determine whether attitude alteration could support maintenance of shifts in knowledge and behaviour.

Capybara (Hydrochoerus hydrochaeris) farming in Latin American countries was hampered at the outset by limited knowledge of species behaviour and inappropriate husbandry protocols, which resulted in low reproductive rates, lethal adult fights and consequent reduced well-being. As the peculiarities of capybara social behaviour are still ignored by many species’ breeders, both in commercial or research centres, we aim here to provide a review of successful experiences in Brazil by evaluating a number of social behaviour issues that are directly associated with the species’ welfare. We highlight special points on group composition and facilities needed, such as water tank and corral-trap structures, which may affect capybara health, productivity, and animal welfare. It has been shown that trying to form new aggregates by mixing adult or sub-adult animals obtained from different groups does not work. Conversely, we did not find a difference in the frequency with which mothers from the same group nurse their own young or those of other females. This knowledge may lead to successful trials for female adoption when necessary. In conclusion, capybara welfare is strongly linked to cohesion among animals. Additionally, assessment of vocal emissions is discussed as a potential, non-invasive measure to evaluate improvement in capybara handling procedures.

The WelFur project aims at the development of on-farm welfare assessment protocols for farmed foxes (the blue fox [Vulpes lagopus], the silver fox [Vulpes vulpes]) and mink (Neovison vison). The WelFur protocols are based on Welfare Quality® (WQ) principles and criteria. Here, we describe the WelFur protocols after two years of developmental work. Reviews for each of the 12 WQ welfare criteria were written for foxes and mink to identify the welfare measures that have been used in scientific studies. The reviews formed the basis for potential measures to be included in the WelFur protocols. All measures were evaluated for their validity, reliability and feasibility. At present, we have identified 15 fox and 9 mink animal-based (or outcome-based) welfare measures, and 11 and 13 input-based (resource-based or management-based) measures. For both foxes and mink, each of the four WQ principles is judged by at least one criterion, and seven out of the 12 criteria include animal-based measures. The protocols will be piloted in 2012. Using the WQ project and protocols as a model has been a fruitful approach in developing the WelFur protocols. The effects of the WelFur protocols will provide benchmarks from which the welfare of animals on European fur farms can be assessed.

Selection for brachycephalic (foreshortened muzzle) phenotypes in dogs is a major risk factor for brachycephalic obstructive airway syndrome (BOAS). Clinical signs include respiratory distress, exercise intolerance, upper respiratory noise and collapse. Efforts to combat BOAS may be constrained by a perception that it is ‘normal’ in brachycephalic dogs. This study aimed to quantify owner-perception of the clinical signs of BOAS as a veterinary problem. A questionnaire-based study was carried out over five months on the owners of dogs referred to the Queen Mother Hospital for Animals (QMHA) for all clinical services, except for Emergency and Critical Care. Owners reported the frequency of respiratory difficulty and characteristics of respiratory noise in their dogs in four scenarios, summarised as an ‘owner-reported breathing’ (ORB) score. Owners then reported whether their dog currently has, or has a history of, ‘breathing problems’. Dogs (n = 285) representing 68 breeds were included, 31 of which were classed as ‘affected’ by BOAS either following diagnostics, or by fitting case criteria based on their ORB score, skull morphology and presence of stenotic nares. The median ORB score given by affected dogs’ owners was 20/40 (range 8-30). Over half (58%) of owners of affected dogs reported that their dog did not have a breathing problem. This marked disparity between owners’ reports of frequent, severe clinical signs and their perceived lack of a ‘breathing problem’ in their dogs is of concern. Without appreciation of the welfare implications of BOAS, affected but undiagnosed dogs may be negatively affected indefinitely through lack of treatment. Furthermore, affected dogs may continue to be selected in breeding programmes, perpetuating this disorder.

All emergency and casualty bovines in the Republic of Ireland that are deemed to be fit for human consumption must be accompanied to the slaughterhouse by an official veterinary certificate (VC). Cullinane et al (2010) conducted a review of bovine cases consigned under veterinary certification to emergency (ES) and casualty (CS) slaughter in the Republic of Ireland during 2006 to 2008. The current paper further evaluates these results, with emphasis on the period of validity, transport distance and transport conditions, and considers whether the current VC adequately protects welfare. Of 1,255 veterinary certificates, the median time between certification and slaughter was 1 (minimum 0, maximum 452) day, with one-fifth in excess of three days. The median straight-line distance between farm and slaughterhouse was 22 km; 82 and 98% study animals were transported distances of no more than 40 and 100 km, respectively. In 27% of VCs, no slaughterhouse was designated; hence the transport distance was not limited. In 77% of all cases, the disability/injury was related to the locomotor system, including 35% with limb fractures. Veterinary certification of the latter as being fit for transport appears to have been in contravention of animal transport and welfare legislation. The welfare of animals would be improved if each VC included a certified period of validity. In future, veterinary certificates should state clearly a maximum period of validity between certification and slaughter, a maximum distance that the animal should be transported and a minimum level of comfort under which the animal must be transported. Historically, in the Republic of Ireland, there was no suitable non-transport alternative available to cattle producers wanting to salvage an otherwise healthy animal that had suffered an accident or injury resulting in acute pain. An alternative is now available, with the introduction of an on-farm emergency slaughter policy.

The mortality and morbidity of unweaned dairy calves and management practices that may impair calf health and welfare were surveyed on 115 farms in Canada (Quebec) and 60 farms in Central Europe (Austria and Germany) to examine whether outcome-based measures of calf health could be used to identify farms that use management practices that place calf health at risk. Quebec herds had higher juvenile mortality incidence than those in Central Europe. Juvenile mortality was poorly estimated by producers. Low levels of mortality did not include low levels of morbidity in the same herds. Health status was not necessarily associated with management practices generally recommended for health and welfare. Many management practices that may impair calf health and welfare were found in Quebec while only some were found in Central Europe; these were related to calving management and care of the newborn, colostrum management, calf-dam separation, calf feeding, weaning and calf housing. Inadequate recording of calf morbidity and mortality can be a problem in using recorded measures to assess the level of calf health on a farm. The recorded mortality and morbidity do not necessarily show the extent that producers use management practices that pose a risk to calf health.

The quality of human-animal relationships in the livestock industries has been increasingly recognised as an important determinant of animal welfare. Attitudes and empathy are multi-dimensional traits that may be associated with the stockpersons’ behaviour. The aim of this study was to determine the dimensionality of the goat-oriented attitudes and empathy of stockpeople in the Norwegian dairy goat industry. We also explored how empathic and attitudinal dimensions are interrelated, and how the demographic background variables may predict empathy and attitudes. A total of 260 dairy goat farmers participated in the study, by the means of either postal or internet-based questionnaire formats. Multi-item rating scales were developed specifically for the assessment of attitudes and empathy towards goats, and Principal Component Factor Analysis was conducted to determine the dimensionality of the farmers’ goat-oriented attitudes and empathy. Subsequently, linear and ordinal regression analyses were performed to explore the interrelationships. The analyses revealed dimensions of empathy that can be recognised from studies of human-oriented empathy, and attitude dimensions that can be interpreted similarly as dimensions described in studies from other livestock industries. Our results show that different dimensions of attitudes and empathy were associated with different demographic variables, and that each empathy dimension was associated with a different attitude factor.

Despite recent technological advances, stunning efficiency of broilers in commercial plants is still questionable and a major public concern. The aim of this survey was to assess the electric water-bath parameters used in poultry processing plants, establish practical ways for the assessment of stunning efficiency in these conditions, link their incidence to the applied current and propose methodology for the online evaluation of the effectiveness of electrical water-bath stunning. A total of 5,378 broilers were assessed randomly for signs of post-stun recovery at 4, 8, 13 and 25 s post-water-bath exit (WBE) through corneal reflex, rhythmic breathing, head shake and escape behaviour on three processing lines. The electric water-bath parameters used did not meet the recommended current and frequencies for effective stunning. No rhythmic breathing was detected with any of the birds at 4 s post water-bath exit, while this reflex returned by 8 s in some birds. Broilers that had their necks cut had a significantly lower incidence of breathing compared to those that missed the neck cutter. The electric water-bath stunners that were tested did not abolish the corneal reflex where 38.4% of birds tested positive, at 4 s post WBE. Pulsed DC-stunned birds that missed the knife had a significantly higher incidence of positive corneal reflexes than those that had their necks cut. Head shake was present on 26.7% of the birds when assessed at 25-30 s post WBE. The trends in incidence of behavioural reflexes with time post WBE may be used for the assessment of stunning efficiency, particularly on birds that miss the knife, but none of the assessed indicators could unequivocally demonstrate unconsciousness.

Around the world, people who care for animals as stock-keepers, stockmen, farmers, producers are placed in a position where they can greatly influence the quality of life of the animals they manage. A stock-keeper's viewpoint on animal welfare and animal care will be enormously influenced by their cultural frame, how animals are viewed in the society where they live, and how much ‘permission to care’ the individual stockman sees as being granted to them in the place where they work. Sometimes the capacity to care is subsumed by commercial production pressures, lack of time, lack of motivation, perceived lack of resources, perceived lack of ‘value’ for individual animals, lack of perception of animal issues, or sometimes through a lack of knowledge or exposure to concepts of animal care and welfare. The extent and focus of animal welfare training is moulded by the needs of the audience, the company, the retailer or the legislator. For these reasons ‘one size fits all’ training is not usually appropriate, although there may be some general rules which can be applied to nearly all welfare training. These general rules include: do not start by importing values and technology/procedures which those trained cannot use; understand why the people you train do what they do; the initial training should be sympathetic to local knowledge and resources; engage with the industry and its affiliates and if at all possible, obtain government, professional and academic support and involvement; and beware that in the absence of knowledge and training, new technologies and new procedures can create new welfare problems.