User-testing is crucial in modern product design. The perception-centric design philosophy aims to cut costs and improve responses to low-cost prototypes by including aspects like thermal properties, texture, weight, sound, and haptic feedback. This paper introduces a set of considerations for integrating low-cost vibrotactile haptics into prototypes. Derived using an action-based research process, it addresses product characterisation, actuation, control, and integration. Multi-sensory prototypes in early-stage design could be vital for the sustainable prototyping of the future.

Service and digital transitions create a range of solutions by combining their features and introducing both human and automated agents as intermediaries. The paper classifies non/digital product/service and explores how these transitions change user involvement. A model is proposed to assess the user's role with human (service) and automated (digital) intermediaries. Utilizing user journey phases, the model is applied to four case studies, revealing commonalities in transition occurrences. Evidence suggest a potential adoption in design identifying the key phases per each transitions.

Hands are the sensors and actuators for many design tasks. While several tools exist to capture human interaction and pose, many are expensive and require intrusive measurement devices to be placed on participants and often takes them out of the natural working environment. This paper reports a novel workflow that combines computer vision, several Machine Learning algorithms, and geometric transformations to provide a low-cost non-intrusive means of spatially tracking hands. A ±3mm position accuracy was attained across a series of 3-dimensional follow the path studies.

The paper presents a hybrid user-centred/simulation approach to populate the design specification. It presents an application in the field of exoskeleton design, with the final goal to support workers to carry out their professional tasks. More than 100 professionals (mostly health workers) participated in the survey. The qualitative requirements were extracted are then tested in simulation environments. The approach proved to generate meaningful results for product concept generation. Beyond the expectations, the simulation also showed more adequate product architectures.

The paper explores the integration of emotional design elements in the development of medical devices to enhance user acceptance and adherence. It emphasizes the importance of a user-centered approach, acknowledging both functional and emotional needs. The study compares two cases within healthcare design, highlighting the impact of emotional design on users' perception of medical devices. Despite the different stages of development in the two cases, both employed a higher level of refflective design, aiming to create a lasting impact on users' identity using the products.

Design is associated with many benefits for businesses, ranging from successful products and brands to greater economic success. However, companies still have difficulties in unlocking the potential of design. This publication develops a literature-based conceptual model that outlines necessary organizational factors and their interrelation to create an environment for design and designers to thrive. At the same time, it explains why companies are having difficulties in leveraging the benefits of design. Further research directions are derived to strengthen the role of design and designers.

Tourism entrepreneurs adapted to regulations during COVID-19 by introducing creative solutions. The crisis was said to be a unique opportunity for innovating sustainable businesses. This study investigates crisis as a driver for innovation and its relevance to service design. Interviews with entrepreneurs are the empirical base that highlights that finetuning existing services is an established approach instead of innovative service design. Few expressed lessons were learned from the creative solutions made during the pandemic, suggesting that strategies for innovation need to be developed.

Introducing a Minimum Viable Product in the market and rapidly testing it proves valuable in assessing its value and potential. This involves experiments, gauging growth, and striving to diminish uncertainty in iterative cycles. The application of these approaches in healthcare, however, faces obstacles due to unique challenges including patient safety concerns and regulatory compliances. This paper undertakes a narrative literature review covering experiences of healthcare professionals and presents guiding considerations for medical startups to use in the market validation of their products.

Inertial motion capture has garnered considerable attention within the manufacturing industry for ergonomic assessments due to high reliability and fewer constraints compared to alternative posture tracking direct measurement tools. However, these wearable systems, while ensuring reliability and precision in the results, also introduce a degree of invasiveness. Hence, user experience becomes an important aspect for design and development of such systems. This paper reveals major user experience issues resulting from an experimental study for promoting user-centred design of wearable systems.

Gibson used "affordance" to describe how animals perceive and interact with their environment. Since the term was coined, many studies, both theoretical as well as empirical, have been done. We conducted a review of the 56 most cited works on physical affordances to answer: (1) What methods have been used to study affordances, and how have they changed with time? (2) How has the definition of affordances evolved over time? We went through papers decade-wise and compare their key contributions. Finally, we discuss how the definition and research on affordances has evolved in the last 40 years.

The growing research field of gamification promises new insights and innovative methods for the active design of user experience. This article examines the extent to which gamification complements the established methods of user experience design in the context of product development. To this end, assessment criteria are proposed that can be used to evaluate human-centred design methods. A qualitative comparison is then used to determine the added value of the innovative field of gamification for future user experience design in consumer products.

This paper addresses challenges in pediatric urotherapy, focusing on low patient compliance and motivation. Informed by creative sessions with children aged 9-13y, a novel urotherapy ecosystem concept is designed. It includes a smart drinking bottle, context-aware reminder watch, home uroflowmeter, smartphone app, and clinician portal. Interconnected products, embodied interaction, stigma-free design, and a digital training buddy aim to enhance engagement, motivation, and patient experience. This concept showcases the potential of integrating diverse design methodologies in healthcare design.

Designing an equally usable and emotionally appealing product remains a challenge for product developers, not least due to conflicting goals. Product developers need to constantly map the affective user requirements to the product, whereby the requirements for the emotional and usable product design often cannot be equally addressed. The systematic approach presented can help product developers in conflicting decision-making situations to represent these affective user requirements by selecting and prioritising context-relevant influencing factors using multi-criteria decision-making methods.

The study explores the affordances of CO:RE Cards in prompting collaborative dialogues surrounding R&D and innovation among creative industry practitioners. The use of CO:RE Cards was evaluated in three sessions within a collaborative dialogue environment. It was analysed that they have prompted the building of a collective language and understanding among creative practitioners through collaborative knowledge construction and mutual learning. We discuss the potentially significant role of CO:RE Cards in nurturing a Community of Practice (CoP) for innovation in the creative industries.

This study presents a three-stage framework to translate user scenarios into engineering specifications. We introduced 'Action Steps' as an intermediate tool to help convert user scenarios into functional requirements and engineering specifications. It facilitates aligning specifications with user needs by filling in the essential product information not revealed in user scenarios. Preliminary testing revealed that the proposed framework improved team understanding and reduced information gaps, showcasing its potential to enhance specification development and process efficiency.

In the age of digitalization, navigating through vast amounts of data is a challenge. Augmented analytics, which often goes unnoticed by employees, has the potential to support effective decision-making. This study examines the impact of digital nudging on editors' cognitive load and behavioral change towards augmented analytics, providing insights into behavior change design. Combining theory with expert interviews and workshops, this study results in five nudging strategies. The findings reveal varied triggers influencing behavioral change, emphasizing stakeholder involvement in the process.

Taking the perspective of users and stakeholders can help designers incorporate human-centricity in their practice. However, we know relatively little of the dynamics of perspective taking – a cognitive facet of empathy – in design processes as a situated cognitive and behavioural activity, rather than as an overall orientation. To illuminate how perspective taking is used in design, we carried out a longitudinal multiple case study of 49-month-long graduate-level product and service design projects, exploring differences between high and midscale performance in different design phases. Through thematic analysis of review session discussions, we find that perspective taking in high-performing sessions involves three aggregate dimensions: gathering data to form perspectives, scoping and making sense of perspectives and using perspectives in creative processing. We identify phase-dependent characteristics for the scope and emphasis of perspective taking in concept development, system design and detailed design. We also describe different ways in which novice teams struggled to create and apply user perspectives. As a result, the current study sheds light on perspective taking and the changing nature of effective perspective taking across the design process.

Empathy is argued to be a key factor for a successful design discussion. However, such causality cannot be empirically proven based on how empathy is currently defined in design community. Empathy is used as an umbrella construct, broad and encompassing of diverse phenomena, making it difficult to quantify. We suggest improving such a situation by introducing a definition of empathy based on psychology literature, which provides structure and guidance for studying the role of empathy in design. We first break empathy to components. Then, we review empathy as used in design. Finally, we synthetize the reviewed material. From this synthesis, we conclude that empathy in design shares several key components of empathy in psychology; particularly with state influences, top-down control process and emotional stimuli. These are present in design methods although they have not been studied using such terms. Incorporating psychological components of empathy into design can help conceptualising empathy from a different angle, thus opening interesting new avenues for future research. We hope that our treatment provides present and future designers with some useful guidance.

This study aims at developing a new user research method that uses IoT sensors embedded at users' homes to enable users to recall their memories. The proposed method was evaluated by experiments where four participants individually created user journey maps with quantity data that was collected for seven days. The results showed that IoT sensor data increased the quantity, clarity, and accuracy of recalled memories. This study argues that IoT sensors can be an effective approach to increasing user research quality by triggering users' memories without interfering with users' ordinary lives.

The paper introduces guidelines to support designers to generate ideas for the development of surprising products. The guidelines are structured coherently with the concept of sensory incongruity and the Function-Behaviour-Structure framework to create a mismatch between previously conceived expectations and product features. The usability of the interactive presentation is checked with an experiment that involved more than 30 subjects with a background in product design (mechanical engineers and industrial designers), which demonstrated to be capable of generating ideas using the same.