In this paper, we analyze a two-queue random time-limited Markov-modulated polling model. In the first part of the paper, we investigate the fluid version: fluid arrives at the two queues as two independent flows with deterministic rate. There is a single server that serves both queues at constant speeds. The server spends an exponentially distributed amount of time in each queue. After the completion of such a visit time to one queue, the server instantly switches to the other queue, i.e., there is no switch-over time.

For this model, we first derive the Laplace–Stieltjes transform (LST) of the stationary marginal fluid content/workload at each queue. Subsequently, we derive a functional equation for the LST of the two-dimensional workload distribution that leads to a Riemann–Hilbert boundary value problem (BVP). After taking a heavy-traffic limit, and restricting ourselves to the symmetric case, the BVP simplifies and can be solved explicitly.

In the second part of the paper, allowing for more general (Lévy) input processes and server switching policies, we investigate the transient process limit of the joint workload in heavy traffic. Again solving a BVP, we determine the stationary distribution of the limiting process. We show that, in the symmetric case, this distribution coincides with our earlier solution of the BVP, implying that in this case the two limits (stationarity and heavy traffic) commute.

We consider polling models in the sense of Takagi [19]. In our case, the feature of the server is that it may be forced to wait idly for new messages at an empty queue instead of switching to the next station. We propose four different wait-and-see strategies that govern these waiting periods. We assume Poisson arrivals for new messages and allow general service and switchover time distributions. The results are formulas for the mean average queueing delay and characterizations of the cases where the wait-and-see strategies yield a lower delay compared with the exhaustive strategy.

The stability of polling models is examined using associated fluid limit models. Examples are presented which generalize existing results in the literature or provide new stability conditions while in both cases providing simple and intuitive proofs of stability. The analysis is performed for both general single server models and specific multiple server models.