Hostname: page-component-cd9895bd7-q99xh Total loading time: 0 Render date: 2024-12-18T21:17:16.809Z Has data issue: false hasContentIssue false

Determinants of importer commitment in international exchange: An agenda for future research

Published online by Cambridge University Press:  02 February 2015

M Abu Saleh
Affiliation:
Postdoctoral Research Fellow, School of Advertising, Marketing and Public Relations, Queensland University of Technology, Brisbane QLD, Australia
M Yunus Ali
Affiliation:
School of Business, Monash University – Malaysia Campus, Kelana Jaya, Selangor, Malaysia

Abstract

Commitment has received great attention in the inter-organisational relationship literature but there is widespread debate and contention on what constitutes its key determinants, specifically in an import supplier context. Furthermore, inconsistencies in empirical findings of the buyer–seller relationship studies limit the theoretical development and use of internationalization theories in management practice. Yet this area warrants attention as it may assist in enabling the integration of the spectrum of importer commitment in the importer–exporter relationship. Essentially, this paper integrates and synthesises over eighty conceptual and empirical studies on commitment in the buyer–seller relationship from different contexts including grounding on internationalisation process theory, resource based theory of the firm and transaction costs economics. Conceptual arguments are assessed and empirical findings are evaluated across studies with the aim of developing a framework. With the support of three basic theories and extant literature, ten antecedents of importer commitment are identified. The causal direct and some indirect relationships are specified. Seventeen propositions are offered to guide future research efforts in this important field.

Type
Research Article
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2009

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Abdul-Muhmin, AG (2002) Effects of suppliers' marketing program variables on industrial buyers' relationship satisfaction and commitment. The Journal of Business & Industrial Marketing 17(7): 637651.Google Scholar
Achrol, RS and Stern, LW (1988) Environmental determinants of decision-making uncertainty in marketing channels. Journal of Marketing Research 25(1): 3650.Google Scholar
Andaleeb, SS (1996) An experimental investigation of satisfaction and commitment in marketing channels: The role of trust and dependence. Journal of Retailing 72(1): 7793.Google Scholar
Anderson, E and Weitz, B (1992) The use of pledges to build and sustain commitment in distribution channels. Journal of Marketing Research 24(1): 1834.Google Scholar
Anderson, JC and Narus, JA (1990) A model of distributor firm and manufacturer firm working partnerships. Journal of Marketing 54(1): 4258.Google Scholar
Baker, TL, Simpson, PM and Siguaw, JA (1999) The impact of suppliers' perceptions of reseller market orientation on key relationship constructs. Journal of Academy of Marketing Science 27(1): 5057.Google Scholar
Barney, JB (1991) Firm resources and sustained competitive advantage. Journal of Management 17(1): 99120.Google Scholar
Barney, JB (1997) Gaining and sustaining competitive advantage. Addison, Reading, MA.Google Scholar
Becker, HS (1960) Notes on the concept of commitment. American Journal of Sociology 66: 3242.Google Scholar
Bennett, R and Gabriel, H (2001) Reputation, trust and supplier commitment: The case of shipping company/seaport relations. Journal of Business & Industrial Marketing 16(6): 424438.Google Scholar
Bhattacharya, R and Devinney, TM (1998) A formal model of trust based on outcomes. Academy of Management Review 23(3): 459472.Google Scholar
Buckley, PJ and Casson, M (1988) A theory of cooperation in international business. Management International Review 28(Special Issue): 1938.Google Scholar
Butler, JK (1991) Toward understanding and measuring conditions of trust: Evolution of conditions of trust inventory. Journal of Management 17: 643663.Google Scholar
Buvik, A and Andersen, O (2002) The impact of vertical coordination on ex post transaction costs in domestic and international buyer–seller relationships. Journal of International Marketing 10(1): 124.Google Scholar
Celly, KS and Frazier, GL (1996) Outcome-based and behavior-based coordination efforts in channel relationships. Journal of Marketing Research 33(2): 200210.Google Scholar
Chetty, S and Eriksson, K (2002) Mutual commitment and experiential knowledge in mature international business relationships. International Business Review 11: 305324.Google Scholar
Conway, T and Swift, JS (2000) International relationship marketing: The importance of psychic distance. European Journal of Marketing 34(11/12): 13911413.Google Scholar
Coote, LV, Forrest, EJ and Tam, TW (2003) An investigation into commitment in non-Western industrial marketing relationships. Industrial Marketing Management 32(7): 595604.Google Scholar
Day, GS (1994) Capabilities of market-driven organizations. Journal of Marketing 58(10): 3752.Google Scholar
Edwards, RW and Buckley, PJ (1998) Choice of location and mode: The case of Australian investors in the UK. International Business Review 7(5): 503520.Google Scholar
Elizur, D and Koslowsky, M (2001) Values and organizational commitment. International Journal of Manpower 22(7): 593599.Google Scholar
Emerson, RM (1962) Power-dependence relations. American Sociological Review 27(02): 3141.Google Scholar
Eriksson, K, Johanson, J, Majkgard, A and Sharma, DD (1997) Experiential knowledge and cost in the internationalization process. Journal of International Business Studies 28(2): 337360.Google Scholar
Evans, J and Mavondo, F (2002) Psychic distance and organisational performance: An empirical examination of international retailing operations. Journal of International Business Studies 33(3): 515532.Google Scholar
Fenwick, M, Edwards, R and Buckley, PJ (2003) Is cultural similarity misleading? The experience of Australian manufacturers in Britain. International Business Review 12: 297309.Google Scholar
Ganesan, S (1994) Determinants of long-term orientation in buyer–seller relationships. Journal of Marketing 58(2): 119.Google Scholar
Geyskens, I, Steenkamp, J-BEM, Scheer, LK and Kumar, N (1996) The effect of trust and interdependence on relationship commitment: A trans-Atlantic study. International Journal of Research in Marketing 13(4): 303317.Google Scholar
Ghymn, K and Jacobs, LW (1993) Import purchasing decision behavior: An empirical study of Japanese import managers. International Marketing Review 10(4): 414.Google Scholar
Gilliland, DI and Bello, DC (2002) Two sides to attitudinal commitment: The effect of calculative and loyalty commitment on enforcement mechanisms in distribution channels. Academy of Marketing Science Journal 30(1): 2443.Google Scholar
Goodman, LE and Dion, PA (2001) The determinants of commitment in the distributor-manufacturer relationship. Industrial Marketing Management 30(3): 287300.Google Scholar
Griffith, DA and Harvey, MG (2001) A research perspective of global dynamic capabilities. Journal of International Business Studies 32(3): 597606.Google Scholar
Gundlach, GT, Achrol, RS and Mentzer, JT (1995) The structure of commitment in exchange. Journal of Marketing 59(1): 7892.Google Scholar
Ha, J, Karande, K and Singhapakdi, A (2004) Importers' relationships with exporters: Does culture matter? International Marketing Review 21(4/5): 447461.Google Scholar
Heide, JB (1994) Interorganizational governance in marketing channels. Journal of Marketing 58(1): 7185.Google Scholar
Heide, JB and John, G (1992) Do norms matter in marketing relationships? Journal of Marketing 56(2): 3244.Google Scholar
Heide, JB and John, G (1988) The role of dependence balancing in safeguarding transaction-specific assets in conventional channels. Journal of Marketing 52(1): 2035.Google Scholar
Heslop, LA, Papadopoulos, N and Bourk, M (1998) An interregional and intercultural perspective on subcultural differences in product evaluations. Canadian Journal of Administrative Science 15(2): 113127.Google Scholar
Hill, CW (1990) Cooperation, opportunism, and the invisible hand: Implications for transaction cost theory. Academy of Management Review 15(3): 500513.Google Scholar
Hofstede, G (1980) Culture's consequences: International differences in work-related values. Sage Publications, Beverly Hills CA.Google Scholar
Holm, DB, Eriksson, K and Johanson, J (1996) Business networks and cooperation in international business relationships. Journal of International Business Studies 27(5): 10331053.Google Scholar
Holm, DB, Eriksson, K and Johanson, J (1999) Creating value through mutual commitment to business network relationships. Strategic Management Journal 20(5): 467486.Google Scholar
Humphreys, PK, Shiu, WK and Chan, FTS (2001) Collaborative buyer-supplier relationships in Hong Kong manufacturing firms. Supply Chain Management: An International Journal 6(4): 152162.Google Scholar
Johanson, J and Vahlne, J-E (2006) Commitment and opportunity development in the internationalization process: A note on the Uppsala internationalization process model. Management International Review 46(2): 165178.Google Scholar
Johanson, J and Vahlne, J-E (1977) The internationalization process of the firm: A model of knowledge development and increasing foreign commitments. Journal of International Business Studies 8(1): 2332.Google Scholar
Johanson, J and Vahlne, J-E (1990) The mechanism of internationalization. International Marketing Review 7(4): 1124.Google Scholar
Johanson, J and Wiedersheim-Paul, (1975) The internationalization of the firm — four Swedish cases. Journal of Management Studies 12(3): 305322.Google Scholar
John, G (1984) An empirical investigation of some antecedents of opportunism in a marketing channel. Journal of Marketing Research 21(08): 278289.Google Scholar
Johnson, JL, Cullen, JB and Sakano, T (1996) Opportunistic tendencies in IJVs with the Japanese: The effects of culture, shared decision making, and relationship age. The International Executive (1986-1998), 38(1): 7994.Google Scholar
Johnson, JT, Barksdale, HC Jr and Boles, JS (2001) The strategic role of the salesperson in reducing customer defection in business relationships. The Journal of Personal Selling & Sales Management 21(2): 123134.Google Scholar
Jonsson, P and Zineldin, M (2003) Achieving high satisfaction in supplier-dealer working relationships. Supply Chain Management: An International Journal 8(3): 224240.Google Scholar
Joshi, AW and Arnold, SJ (1997) The impact of buyer dependence on buyer opportunism in buyer-supplier relationships: The moderating role of relational norms. Psychology and Marketing 14(8): 823845.Google Scholar
Kanter, RM and Corn, RI (1994) Do cultural differences make a business difference? Journal of Management Development 13(2): 523.Google Scholar
Karlsen, T, Silseth, PR, Benito, GRG and Welch, LS (2003) Knowledge, internationalization of the firm, and inward-outward connections. Industrial Marketing Management 32(5): 385396.Google Scholar
Kim, K (2001) On the effects of customer conditions on distributor commitment and supplier commitment in industrial channels of distribution. Journal of Business Research 51(2): 8799.Google Scholar
Kim, K and Frazier, GL (1997) On distributor commitment in industrial channels of distribution: A multicomponent approach. Psychology & Marketing 14(8): 847877.Google Scholar
Kim, K and Oh, C (2002) On distributor commitment in marketing channels for industrial products: Contrast between the United States and Japan. Journal of International Marketing 10(1): 7297.Google Scholar
Klein, S, Frazier, GL and Roth, VJ (1990) A transaction cost analysis model of channel integration in international markets. Journal of Marketing Research 27(2): 196208.Google Scholar
Kotabe, M and Murray, JY (2004) Global sourcing strategy and sustainable competitive advantage. Industrial Marketing Management 33(1): 714.Google Scholar
Kraft, FB and Chung, KH (1992) Korean importer perception of us and Japanese industrial goods exporters. Industrial Marketing Review 9(2): 5993.Google Scholar
Kumar, N, Scheer, LK and Steenkamp, J-BEM (1995b) The effects of perceived interdependence on dealer attitudes. Journal of Marketing Research 32(08): 348356.Google Scholar
Kwon, IG and Suh, T (2004) Factors affecting the level of trust and commitment in supply chain relationships. Journal of Supply Chain Management 40(2): 414.Google Scholar
Lau, RSM (2002) Competitive factors and their relative importance in the US electronics and computer industries. International Journal of Operations & Production Management 22(1): 125135.Google Scholar
Lau, RSM and Hurley, CN (1997) Outsourcing through strategic alliances. Production and Inventory Management Journal 38(2): 610.Google Scholar
Leblebici, H and Salancik, GR (1981) Effects of environmental uncertainty on information and decision processes in banks. Administrative Science Quarterly 26(12): 578596.Google Scholar
Levinthal, D and Myatt, J (1994) Co-evolution of capabilities and industry: The evolution of mutual fund processing. Strategic Management Journal 15(Winter): 4562.Google Scholar
Liang, N and Parkhe, A (1997) Importer behavior: The neglected counterpart of international exchange. Journal of International Business Studies 28(3): 495530.Google Scholar
Lohtia, R and Krapfel, RE (1994) The impact of transaction-specific investments on buyer–seller relationships. The Journal of Business & Industrial Marketing 9(1): 616.Google Scholar
Masella, C and Rangone, A (2000) A contingent approach to the design of vendor selection systems for different types of co-operative customer/supplier relationships. International Journal of Operations & Production Management 20(1): 7084.Google Scholar
Mavondo, FT and Rodrigo, EM (2001) The effect of relationship dimensions on interpersonal and interorganizational commitment in organizations conducting business between Australia and China. Journal of Business Research 52(2): 111121.Google Scholar
Min, H (1994) International supplier selection: A multi-attribute utility approach. International Journal of Physical Distribution & Logistics Management 24(5): 2433.Google Scholar
Miyamoto, T and Rexha, N (2004) Determinants of three facets of customer trust: A marketing model of Japanese buyer-supplier relationship. Journal of Business Research 57(3): 312319.Google Scholar
Mohr, J and Nevin, JR (1990) Communication strategies in marketing channels: A theoretical perspective. Journal of Marketing 54(4): 3651.Google Scholar
Mohr, JJ, Fisher, RJ and Nevin, JR (1996) Collaborative communication in interfirm relationships: Moderating effects of integration and control. Journal of Marketing 60(3): 103115.Google Scholar
Mohr, JJ and Sohi, RS (1995) Communication flows in distribution channels: Impact on assessments of communication quality and satisfaction. Journal of Retailing 71(4): 393416.Google Scholar
Mol, MJ, van Tulder, RJM and Beije, PR (2005) Antecedents and performance consequences of international outsourcing. International Business Review 14(5): 599617.Google Scholar
Moore, KR (1998) Trust and relationship commitment in logistics alliances: A buyer perspective. International Journal of Purchasing and Materials Management, 34(1): 2437.Google Scholar
Morgan, RM and Hunt, SD (1994) The commitment-trust theory of relationship marketing. Journal of Marketing 58(3): 2038.Google Scholar
Noordewier, TG, John, G and Nevin, JR (1990) Performance outcomes of purchasing arrangements in industrial buyer-vendor relationships. Journal of Marketing 54(4): 8093.Google Scholar
Palmatier, RW, Dant, RP and Grewal, D (2007) A comparative longitudinal analysis of theoretical perspectives of interorganizational relationship performance. Journal of Marketing 71(4): 172194.Google Scholar
Reichers, AE (1985) A review and reconceptualisation of organizational commitment. Academy of Management Review 10(3): 465476.Google Scholar
Richey, RG and Myers, MB (2001) An investigation of market information use in export channel decisions - antecedents and outcomes. International Journal of Physical Distribution & Logistics Management 31(5): 334354.Google Scholar
Rodríguez, CM and Wilson, DT (2002) Relationship bonding and trust as a foundation for commitment in U.S.-Mexican strategic alliances: A structural equation modeling approach. Journal of International Marketing 10(4): 5376.Google Scholar
Ruyter, KD, Moorman, L and Lemmink, J (2001) Antecedents of commitment and trust in customer-supplier relationships in high technology markets. Industrial Marketing Management 30(3): 271286.Google Scholar
Selnes, F (1998) Antecedents and consequences of trust and satisfaction in buyer–seller relationships. European Journal of Marketing 32(3/4): 305322.Google Scholar
Shahadat, K (2003) Supplier choice criteria of executing agencies in developing countries. The International Journal of Public Sector Management 16(4): 261285.Google Scholar
Sharma, N and Patterson, PG (2000) Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services. International Journal of Service Industry Management 11(5): 470490.Google Scholar
Siguaw, JA, Simpson, PM and Baker, TL (1998) Effects of supplier market orientation on distributor market orientation and the channel relationship: The distributor perspective. Journal of Marketing 62(3): 99111.Google Scholar
Skarmeas, D, Katsikeas, CS and Schlegelmilch, BB (2002) Drivers of commitment and its impact on performance in cross-cultural buyers-seller relationships: The importer's perspective. Journal of International Business Studies 33(4): 757783.Google Scholar
Smith, JB and Barclay, DW (1997) The effects of organizational differences and trust on the effectiveness of selling partner relationships. Journal of Marketing 61(1): 321.Google Scholar
Solberg, CA and Durrieu, F (2006) Access to networks and commitment to internationalisation as precursors to marketing strategies in international markets. Management International Review 46(1): 5783.Google Scholar
Suseno, Y and Ratten, V (2007) A theoretical framework of alliance performance: The role of trust, social capital and knowledge development. Journal of Management and Organization 13(1): 423.Google Scholar
Swift, JS (1999) Cultural closeness as a facet of cultural affinity: A contribution to the theory of psychic distance. International Marketing Review 16(3): 182201.Google Scholar
Toyne, B (1989) International exchange: A foundation for theory building in international business. Journal of International Business studies 20(1): 117.Google Scholar
Walter, A and Ritter, T (2003) The influence of adaptations, trust, and commitment on value-creating functions of customer relationships. Journal of Business & Industrial Marketing 18(4/5): 353365.Google Scholar
Watson, JJ and Wright, K (2000) Consumer ethnocentrism and attitudes toward domestic and foreign products. European Journal of Marketing 34(9/10): 11491166.Google Scholar
Wernerfelt, B (1984) A resource-based view of the firm. Strategic Management Journal 5(2): 171180.Google Scholar
Wetzels, M, Ruyter, Kd and Birgelen, MV (1998) Marketing service relationships: The role of commitment. Journal of Business & Industrial Marketing 13(4/5): 406423.Google Scholar
Williamson, OE (1985) The economic institutions of capitalism. The Free Press, New York.Google Scholar
Williamson, OE (1975) Markets and hierarchies: Analysis and antitrust implications. Free Press, New York.Google Scholar
Yousef, DA (2000) Organizational commitment: A mediator of the relationships of leadership behavior with job satisfaction and performance in a non-western country. Journal of Managerial Psychology 15(1): 628.Google Scholar
Zaheer, A and Venkatraman, N (1995) Relational governance as an interorganizational strategy: An empirical test of the role of trust in economic exchange. Strategic Management Journal 16(5): 373392.Google Scholar
Zineldin, M and Jonsson, P (2000) An examination of the main factors affecting trust/commitment in supplier-dealer relationships: An empirical study of the Swedish wood industry. The TQM Magazine 12(4): 245265.Google Scholar