A diverse research literature now exists on the animals, staff and organisations involved in animal sheltering. We reviewed this research through the lens of institutional ethnography, a method of inquiry that focuses on the actual work that people do within institutions. The main topics, identified through a larger ethnographic study of animal sheltering, were: (i) research about shelter staff and officers; (ii) the relinquishment of animals to shelters; and (iii) animals’ length of stay in shelters. After reviewing the literature, we held focus groups with shelter personnel to explore how their work experiences are or are not represented in the research. The review showed that stress caused by performing euthanasia has attracted much research, but the decision-making that leads to euthanasia, which may involve multiple staff and potential conflict, has received little attention. Research on ‘compassion fatigue’ has also tended to focus on euthanasia but a granular description about the practical and emotional work that personnel undertake that generates such fatigue is missing. Published research on both relinquishment and length of stay is dominated by metrics (questionnaires) and often relies upon shelter records, despite their limitations. Less research has examined the actual work processes involved in managing relinquishment as well as monitoring and reducing animals’ length of stay. Institutional ethnography’s focus on people’s work activities can provide a different and more nuanced understanding of what is happening in animal sheltering and how it might better serve the needs of the animals and staff.

The adjustment period — wherein adopted animals transition to their new home — is a critical time for animal welfare and owner satisfaction, yet literature varies in estimates of how long this period lasts in dogs. This study sought to better characterise the adjustment period in relation to owner experience and canine welfare and clarify its duration as perceived by owners. We used a qualitative approach to examine owner perceptions of duration and their experience of the adjustment period. Twenty-seven interviews were conducted and analysed using thematic content analysis. Six themes were described: adjustment period duration; behavioural indicators during adjustment; behaviours indicative of adjustment; factors influencing adjustment; owner change in routine; and adjustment concerns. Over half of participants perceived the adjustment period to last longer than four months. Behaviours used by owners to assess dog adjustment included: moderation of behavioural extremes (e.g. lethargy and restlessness); play; tail wagging; greeting; and learning their routine. Owners reported that prior experiences and medical needs impacted the adjustment duration, that they adjusted aspects of their lifestyle, and raised concerns about being the right fit for their dog. Future research should incorporate a longer time-frame to better understand how and when dogs adjust to a home, and as there is variation in dog behaviour during adjustment, it must also account for individual differences. As we develop a better understanding of how to characterise this period, adopters can be better prepared for the initial months of dog ownership, and interventions can be individualised to improve owner experience and dog welfare.

By definition, the companion-animal niche demands merely that animals must provide companionship. At first glance, this may seem easy enough, but the forces that contribute to success in this niche are complex. Indeed, success as a companion is rarely measured in terms of biological fitness, and empirical measures of the breeding value of stock remain elusive. The challenges in the niche are manifold and reflect the need for companion animals to show behavioural flexibility, an attribute variously labelled compliance, tolerance, and even forgiveness. The borders of the niche are blurred and there is often negligible communication between buyers and suppliers of companion animals. In addition, demand for a given phenotype is subject to considerable flux. Paradoxically, companion animals may be victims of their own success. We value the social feedback they provide and yet often leave them alone for lengthy periods. There is an inherent tension between the desire to share the company of these animals and the reality that some humans find an animal's need for social contact, and indeed many species-specific behaviours, unacceptable. Also, the animal-sense of owners may be declining, reflecting reduced community exposure to animals in non-companion contexts, such as on farms and as modes of transport. Often, in the case of dogs, the companion-animal niche is occupied by a breed that was developed to work in a specific role that required endless energy and high reactivity. We select for conformation and movement in what were once working animals and yet many owners reject animals for behavioural traits that were subject to scarcely any primary selection. Since neutering of companion animals is, for many excellent reasons, now so common, the genes of outstandingly suitable pets are routinely lost to the gene pool. Companion animals may be living longer and yet, as they age, the dog-human relationship can shift diametrically. Senior dogs often become less appealing to and yet more dependent on, and needful of attention from, their owners. In Australia, urban companion-animal ownership per capita is declining in tandem with falls in living space. Despite this reduced demand, the pet industry uses positive imagery and targeted research to promote pet acquisition, helping to maintain a situation in which supply generally exceeds demand. This results in the annual euthanasia of thousands of excess animals in shelters and pounds. The pet industry also motivates owners to be consumers so it is unsurprising that expenditure on pets in Australia is rising. Sometimes food is promoted as a means of demonstrating affection. In many developed nations, unfortunately, pet owners have the resources to respond to marketing (among other forces) by overfeeding animals, often to the point of obesity. Obesity is considered to be a significant welfare problem for companion dogs. In summary, it seems that these shifts and growing paradoxes are making the companion-animal niche more challenging than ever. Perhaps science will help make the niche more predictable, but this alone will not guarantee the welfare of the animals that occupy it.

In nature, mice live in burrows with nest chambers where they breed and may hide from predators. In the laboratory, a shelter or refuge is an easily applicable form of enrichment which may enhance the welfare of laboratory mice by giving them more control over their environment. Six nest boxes made of different materials were evaluated in a preference test with male and female mice of two strains (C57BL/6J and BALB/c). In general, mice showed a preference for cages with a nest box made of grid metal as compared to clear or white perspex nest boxes, or no nest box. They also showed a preference for a cage with a nest box of perforated metal as compared to nest boxes made of grey PVC or sheet metal, or no nest box. When offered a nest box with one open side or a nest box with two open sides, most mice preferred the nest box with one open side and were observed to lie in it with their heads directed towards the opening.

The results of this study show that nest boxes may be used for enrichment purposes in caged mice, although it is not yet entirely clear what are the main features influencing the animals’ preferences. When providing nest boxes as shelters, the structure and design of this type of enrichment should be taken into account, because these may have an effect on the social structure of groups of mice.

Homeless persons with dogs are often the subject of stigma, with the public criticising them for not having a proper lifestyle to care for a pet. There is solid documentation of how dogs enhance a homeless person’s life, but there are few publications that address the welfare of the dog. This descriptive study assesses the physical and behavioural health of dogs belonging to homeless persons through a One Welfare lens by observing animal/human well-being, environment, and “a life worth living”. A survey was carried out along with a visual assessment of the condition of the dog for 100 human-dog dyads in the Western United States. Results showed that dogs of homeless persons were well cared for and physically healthy (which was consistent with other studies), and had few behavioural problems, but did display evidence of separation distress while the owner was away. Results from this study can provide information that may lead to policy and practice changes, including, for example, changes to policies and practices prohibiting dogs from being kept with their owner while staying at a homeless shelter. Typically, shelters report that they do not have the resources to care for a person with a dog.

There has been a paucity of research into the experiences of animal rescue staff and volunteers during COVID-19. The aim of this qualitative research was to explore the impact of the COVID-19 pandemic on companion animal rescue organisations and their staff and volunteers, and to develop a set of recommendations on how to reduce the risk to companion animal welfare during a crisis. Descriptive thematic analysis was used to explore the experiences of staff and volunteers from 28 animal rescue organisations, most of which were based in the UK. Other surveyed countries included Germany, the Republic of Ireland, France, Spain, the USA and Australia. We identify three key themes that reflect the challenges faced by pet rescue organisations during the pandemic: (1) impact on animals; (2) impact on identity; and (3) impact on organisational processes. Key recommendations include the promotion of co-operation and modifications within the sector, the need to understand, and change, detrimental pet-owner behaviours, and the need to clarify the identity of animal rescue organisations within the Government. Both positive and negative outcomes were experienced by animal rescue organisations during the COVID-19 pandemic. These findings should be considered for future crises and indeed the everyday operating procedures of companion animal rescue organisations.

As animals experience distress in animal shelters, leaders call for increased efforts to divert intake of companion animals away from shelters. One novel intake diversion strategy is supported self-rehoming, where owners find new homes for their animals without surrendering to a physical shelter. This study aimed to identify predictors of successful diversion of animals through the AdoptaPet.com ‘Rehome’ online platform. Data for dogs (n = 100,342) and cats (n = 48,484) were analysed through logistic regression to assess the association of animal- and owner-related factors and outcome. Overall, 87.1% of dogs and 85.7% of cats were successfully diverted from animal shelters, out of which, 37.8% of dogs and 35.3% of cats were kept by their original owner. Multiple animal-related factors predicted increased odds of diversion (e.g. younger, smaller). Dog and cat owners who set a longer rehoming deadline (i.e. > 8 weeks) were over twice as likely to keep or adopt out their animal. Dog owners who surrendered for owner-related reasons had increased odds of diversion in comparison to animal behaviour issues. We conclude that online-supported, self-rehoming platforms provide pet owners with an alternative to relinquishment that may reduce the intake of animals to shelters; however, owners with animals that are not preferred by adopters may have to decide whether to keep their animal or relinquish their animal to a shelter or rescue. These results provide guidance for animal shelter professionals on the likelihood of successful diversion programmes given certain animal and owner characteristics.

Single- and group-housing conditions for cats in animal shelters represent spatially and socially very different housing types. This study investigated whether the socialization of the cat towards conspecifics and people influences adaptation to these two housing types. Socialization towards conspecifics and people was determined in 169 rescued cats by means of two behavioural tests and a socialization questionnaire. Stress levels of the cats in the single- and group-housing condition were recorded by the non-invasive Cat-Stress-Score. Cats which were non-socialized towards conspecifics (n-SC) were more stressed than cats socialized towards conspecifics (SC) in the group enclosure. During the first hour and on days 6 and 7 in the observation cage, the n-SC were significantly less stressed under the single-than under the group-housing condition. The other members of the group had a higher stress level when a n-SC entered the group than if the new cat was a SC. Among the SC, there was no detectable difference in stress levels between the single-and group-housing condition. Cats which were non-socialized towards people (n-SP) were more stressed than cats socialized towards people (SP) during the whole stay under both single- and group-housing conditions.

It was concluded that n-SC should be held under single-housing conditions in animal shelters. For SC both the single- and group-housing condition are equally recommended for stays of a few weeks. For n-SP, stays in animal shelters should be avoided because of their high stress levels.

Each year, nearly 4 million dogs will enter one of over 13,000 animal shelters operating in the United States. We review programmes implemented at shelters aimed at increasing the likelihood of adoption. The morphology of shelter dogs plays a large role in in-kennel adopter selection, but their behaviour is also influential in out-of-kennel adopter interactions. Previous studies suggest that dogs have the ability to readily learn new behaviours at the shelter, and programmes designed to improve behaviour of the dogs can increase adoption rates. Whilst human interaction has been well-established to improve behavioural and physiological outcomes of dogs living in shelters, analysis of the effects of sensory, environmental, and social-conspecific enrichment has not resulted in clear conclusions. We also review the literature on the relinquishment of owned dogs and return rates of previously adopted dogs. Whilst owner- and dog-related risks to relinquishment are discussed, we show that there is a notable lack of research into programmes that address issues that may prevent the initial surrender of dogs to shelters, or that could prevent re-relinquishment. It is likely that factors, unrelated to the dog, play a larger role than previously believed. Suggestions for further research include multi-site studies, investigations into the efficacy of in-shelter enrichment programmes, predictive validity of behavioural assessments, understanding of adopter behaviour at the shelter, and programmes within the community focused on keeping dogs in their homes.

Many companion kittens entering shelters are fostered by volunteer community members during the sensitive period for socialisation (~2 to 9 weeks of age) when early experiences are critical to behavioural development. Using a mixed-method survey, we explored current fostering practices relevant to kitten behavioural development and welfare. Foster caretaker participants (n = 487) described their fostering practices and reported providing kittens with a majority of recommended socialisation experiences, such as handling and exposure to various toys and exploratory items. In open-ended text responses, foster caretakers described how they adapted socialisation practices for fearful kittens and the supports and challenges they perceived to impact their ability to properly socialise kittens. Some non-recommended techniques (e.g. flooding) were reported for socialising fearful kittens, with a decreased odds of reporting non-recommended techniques for participants with a higher level of agreeableness personality trait and an increased odds of reporting if fostering practices had been impacted by the COVID-19 pandemic. Foster caretakers reported feeling supported through shelter-supplied resources, personal knowledge, external support, and having access to socialisation opportunities; however, faced personal (e.g. time constraints), shelter-specific (e.g. lack of shelter support), and kitten-specific challenges (e.g. kitten illness). This study highlights the perspectives of foster caretakers as related to optimal socialisation, behavioural development, and welfare. To identify opportunities for improvement it is important to investigate the socialisation guidelines provided to foster caretakers, with the ultimate goal of enhancing kitten behavioural development for improved welfare, long-term adoption, and caretaker satisfaction.

Understanding the factors associated with companion animal relinquishment is key in safeguarding animal welfare and human well-being. The aims of this study were to assess the effect of demographic variables on risk of relinquishment of cats and dogs during the COVID-19 pandemic, and to report characteristics of those that relinquished a cat or dog, and the experience of said relinquishment process. A series of surveys were administered to pet owners (n = 3,945) across several countries including the UK, USA, Canada, Italy, Spain and France. In total, n = 1,324 reported having acquired their cat or dog via online means. There was no association between online source (search engines, breeder websites, rescue websites, online ad sites and social media) and relinquishment status (NCR1 [Never Considered Relinquishment] compared to CR_R [Considering Relinquishment or already Relinquished]. More participants from the USA considered or already had relinquished their cat or dog compared to the UK and Italy. Of those that have already given up their pet, 76.2% agreed that it was an emotionally difficult decision, while 100% agreed that it was, logically, the correct decision. Demographic characteristics in those that reported considering relinquishment or that had already relinquished (CR_R; n = 146) were compared to a comparison group that had never considered relinquishing their pet (NCR2; n = 193). Being a male-gendered pet-owner and a younger pet age increased the risk of relinquishment. Cats and dogs from households with children were 4.6 times more likely to consider or have already relinquished a cat or dog compared to those from households without children. Further research is needed to explore risk of relinquishment of cats and dogs when children are present in the home.

Efficient adoption is an important aim of animal shelters, but it is not possible for all animals including those with serious behavioural problems. We used institutional ethnography to explore the everyday work of frontline shelter staff in a large animal sheltering and protection organisation and to examine how their work is organised by standardised institutional procedures. Shelter staff routinely conduct behavioural evaluations of dogs and review intake documents, in part to plan care for animals and inform potential adopters about animal characteristics as well as protect volunteers and community members from human-directed aggression. Staff were challenged and felt pressure, however, to find time to work with animals identified as having behavioural problems because much of their work is directed toward other goals such as facilitating efficient adoption for the majority and anticipating future demands for kennel space. This work is organised by management approaches that broadly aim to maintain a manageable shelter animal population based on available resources, decrease the length of time animals spend in shelters and house animals based on individual needs. However, this organisation limits the ability of staff to work closely with long-stay animals whose behavioural problems require modification and management. This also creates stress for staff who care for these animals and are emotionally invested in them. Further inquiry and improvements might involve supporting the work of behavioural modification and management where it is needed and expanding fostering programmes for animals with special needs.

Cages for laboratory and pet hamsters are usually small. Using video recordings, the behaviour of sixty female golden hamsters (Mesocricetus auratus), housed individually in four different cage sizes, was compared in order to draw conclusions about their welfare. The cage sizes were 1,800 cm2, 2,500 cm2, 5,000 cm2, and 10,000 cm2. Enrichment items and litter depth were standardised and all cages were equipped with a running-wheel (30 cm diameter). Stereotypic wire-gnawing, usage of the provided space, weight gain, and reactions to mild husbandry stressors were used as welfare indicators. Stereotypic wire-gnawing was observed in all cage sizes, but hamsters in small cages gnawed significantly longer and more frequently. There were no significant differences in running-wheel activity. In small cages hamsters made use of the roof of their wooden shelters as an additional platform more often than in big cages, which could suggest that they needed more space. Therefore, the welfare of pet golden hamsters in cages with a minimal ground floor area of 10,000 cm2 seemed to be enhanced compared with smaller cages.

The effect of providing a shelter to single-housed rats was measured in terms of the preference shown for a cage containing a shelter compared with a barren cage, the range of behaviours performed and the apparent fearfulness of the animals. All animals showed a strong preference for cages containing a shelter and rats housed in this environment showed increased exploratory behaviour and were apparently less fearful, based on their willingness to leave the home-cage. It would seem appropriate to provide enclosed shelters within the cages of laboratory rats as a way of improving their environment.

This study explored the influence of five types of visual stimulation on the behaviour of 50 dogs housed in a rescue shelter. These conditions were: one control condition (no visual stimulation) and four experimental conditions (blank television screen, and moving televised images of conspecifics, interspecifics [ie unfamiliar animal species] and humans). The dogs were exposed to each condition for 4 h per day for five days, with an intervening period of two days between conditions. The dogs' behaviour was recorded on days 1, 3 and 5 during each condition. Dogs spent relatively little of the total observation time looking at the television monitors (10.8%). They spent significantly more of their time looking at the moving images of conspecifics, interspecifics and humans than at the blank screen, although their interest in all experimental conditions declined over time. Dogs spent more time at the front of their enclosures during all of the experimental conditions than during the control condition. Images of conspecifics were more likely to attract the dogs to the front of their kennels than the blank screen. The conspecific and human conditions of visual stimulation attracted slightly more attention from the dogs than the interspecific condition, although not significantly. All of the experimental conditions encouraged significantly less vocalisation and movement than the control condition. Overall, the findings suggest that the behaviour of kennelled dogs is influenced by visual stimulation in the form of television programmes. Such animals, however, may not benefit from this type of enrichment to the same degree as species with more well-developed visual systems. The addition of other types of enrichment strategy for dogs housed in rescue shelters is advocated.

Every year sees an increase in the number of dogs admitted to rescue shelters. However well these dogs are cared for in the shelter it cannot be ignored that being in such a situation is stressful, and the time spent in the shelter may change the dogs’ behaviour which may in turn influence their chances of being bought from the shelter. This research examined the behaviour of stray and unwanted dogs on their first, third and fifth days in an Ulster Society for the Prevention of Cruelty to Animals (USPCA) shelter. A questionnaire was also distributed to members of the public to determine how popular the USPCA was as a place from where to purchase a dog, and what factors about a dog's physical characteristics, behaviour and environment influenced potential buyers. Results revealed no significant difference between the behaviour of stray and unwanted dogs although the public viewed stray dogs as much less desirable than unwanted dogs. Time in the shelter had no adverse effects on the dogs’ behaviour. Indeed those changes which did occur during captivity, dogs being more relaxed in the presence of people and eating food more quickly, may be considered as positive changes. The USPCA was viewed as a popular place from which to buy a dog. Of factors influencing the public's choice, the dog's environment and behaviour appeared more important than its physical characteristics. The presence of a toy in the dog's cage greatly increased the public's preference for the dog, although the toy was ignored by the dog. The welfare implications of sheltering dogs are discussed.

The welfare of conventional stock laboratory mice has been assessed in 46 UK animal units using an expert-defined welfare assessment protocol containing 119 measures of mouse welfare. These were recorded using a questionnaire and observations made during a one-day visit to each unit. The standard of mouse welfare was considered to be good with widespread use of substrate and nesting material and space allowances in most cases well above the minimum recommended levels. Education and training was available and encouraged by the majority of animal units. The health and welfare of laboratory mice was being frequently assessed by animal care staff using daily inspections/observations, health records, and health monitoring schemes. Overall the mice assessed could be considered to be in good health, as indicators of poor health and welfare were exhibited at low levels, and the mice were observed exhibiting a wide range of positive natural behaviours. A number of environmental conditions (humidity, noise and light intensity) were outside recommended ranges in some animal units. The provision of cage resources such as shelters, gnawing material, floor food and other enrichment items were found to be variable. A high proportion of the units surveyed housed at least some of their mice (mainly males) singly and handling of mice by care staff varied between units. In some units there may be an opportunity for some staff to improve in some aspects of mouse handling. Finally, a number of interesting correlations were found between various behaviours and potential indictors of abnormal health or welfare, which require further investigation.

Cats living long-term (over one month) in shelters were assessed for behavioural indicators of stress, using a stress scoring method in combination with behavioural observation. It is hypothesised that because of the inappropriate social grouping of unrelated adult cats and group instability, communal housing creates more stress than discrete-unit housing. Seventy-two cats were observed: 36 were housed communally with unfamiliar conspecifics, and 36 were housed in discrete units, either alone or with other previously familiar conspecifics. The mean stress score was greater in communal housing than in discrete-unit housing. Stress scores range from 1 to 7, with 1 indicating no stress experienced, and 7 indicating extreme stress. Individual scores showed that cats in discrete units, in comparison to those in communal housing, gained a significantly higher percentage of observations in the score 2 category, indicating that no stress was being experienced. Cats in communal housing gained a significantly higher percentage in the score 4 category (stressed). Score 5 was found exclusively in communal housing, but only in 2% of instances. Extreme stress was not found in cats housed under either condition. Cats in the different types of housing differed in their frequencies of hiding, play, sleeping/resting in close contact with one another, and agonistic behaviour. There was no difference between housing types in frequency of eating, drinking, grooming, and toilet use. In this study, cats housed communally experienced moderately higher levels of stress than cats housed in discrete units. Further research is recommended to determine the effect on stress levels of longer shelter residence time and of changes in group size and/or density.

Behavioural problems directly affect the welfare of dogs and cats. The existence of a behavioural problem is a factor in the euthanasia and relinquishment of animals to shelters — a significant proportion of companion animals that are abandoned and euthanased are attributed to behavioural problems. Some behavioural problems are linked to stress and anxiety. In order to prevent and treat behavioural problems it is essential to have good epidemiological data. Most studies regarding the prevalence of behavioural problems use data from veterinary behaviourists. To our knowledge, no studies regarding the prevalence of small animal behavioural problems have been conducted in Spain. Therefore, a study was designed to estimate different aspects of canine and feline behavioural problems in Spain from the perspective of the veterinary practitioner. Of 433 valid questionnaires returned during a six month period, 46.2% of veterinarians referred cases to veterinary behaviourists and 12.3% to dog trainers; 34.7% never referred cases. Destructiveness, aggression and house soiling were the most frequent complaints regarding behavioural problems in dogs, whereas house soiling was clearly considered the main behavioural complaint in cats, followed by furniture scratching and excessive vocalisation. Behavioural modification was considered the most effective treatment for dogs, followed by drugs and castration. In cats the most effective treatment was castration, followed by drug therapy and behavioural modification.

Rats are a well-understood and widely used laboratory species that should be provided with environmentally enriched caging in line with modern animal welfare guidelines. This paper reviews which sources of enrichment are effective and should be prioritised, and how methods for providing enrichment might be selected using rats’ preferences as a guide. Rats demonstrate high demand for social contact and prefer larger cages, and cages with shelters, nesting material and foraging devices. Rats also discriminate between different methods of providing a given type of enrichment. It is clear that rats should be provided with enrichments such as social contact and shelter, and, in fact, that these should probably be considered basic husbandry requirements rather than optional improvements. It is still difficult, however, for animal caretakers to access proven, standardised methods for providing appropriately enriched caging, and the level of enrichment routinely provided to most rats in the laboratory appears to be low. Further research is required to assess the impact of enrichment upon research variables and to develop commercially viable enrichment products for rats in the laboratory.