Book contents
- Frontmatter
- Contents
- List of Figures
- Acknowledgements
- Part I Introduction
- Part II Relationship marketing
- Part III Customer relationship management: Key processes
- 6 Strategy development
- 7 Enterprise value creation
- 8 Multi-channel integration
- 9 Information and technology management
- 10 Performance assessment
- Part IV Strategic customer management implementation
- Notes
- Index
7 - Enterprise value creation
Published online by Cambridge University Press: 05 April 2013
- Frontmatter
- Contents
- List of Figures
- Acknowledgements
- Part I Introduction
- Part II Relationship marketing
- Part III Customer relationship management: Key processes
- 6 Strategy development
- 7 Enterprise value creation
- 8 Multi-channel integration
- 9 Information and technology management
- 10 Performance assessment
- Part IV Strategic customer management implementation
- Notes
- Index
Summary
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- Chapter
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- Strategic Customer ManagementIntegrating Relationship Marketing and CRM, pp. 261 - 298Publisher: Cambridge University PressPrint publication year: 2013
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