Skip to main content Accessibility help

We use cookies to distinguish you from other users and to provide you with a better experience on our websites. Close this message to accept cookies or find out how to manage your cookie settings.

Close cookie message
×
Hostname: page-component-cd9895bd7-p9bg8 Total loading time: 0 Render date: 2024-12-26T14:31:19.390Z Has data issue: false hasContentIssue false

15 - Implications of the Changing Nature of Work for Recruitment and Retention

from Part III - Implications for Talent Management and Impact on Employees

Published online by Cambridge University Press:  02 April 2020

By
Wayne F. Cascio
Edited by
Brian J. Hoffman ,
Mindy K. Shoss  and
Lauren A. Wegman
Brian J. Hoffman
Affiliation:
University of Georgia
Mindy K. Shoss
Affiliation:
University of Central Florida
Lauren A. Wegman
Affiliation:
University of Georgia
Get access

Summary

This chapter focuses on six key areas that are affecting recruitment and retention: (1) technology, (2) social media, (3) big data, (4) HR technology and information systems, (5) globalization, and (6) demographics. It begins with a brief review of changes in each of these areas and how they are affecting work. Then we consider how these same changes are affecting recruitment, recognizing that in the age of the Internet and social media, recruitment is, by definition, global. In a concluding section, we offer research-based suggestions regarding what managers can do to maximize the retention of talented employees that they want to keep.

Keywords

talent managementrecruitmentretentionHR technologysocial mediabig datademographicsglobalization
Type
Chapter
Information
The Cambridge Handbook of the Changing Nature of Work , pp. 318 - 339
Publisher: Cambridge University Press
Print publication year: 2020

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

About LinkedIn. Retrieved January 10, 2017, from https://press.linkedin.com/about-linkedinGoogle Scholar
Aeppel, T. (2015, February 24). What clever robots mean for jobs: Experts rethink belief that tech always lifts employment as machines take on skills once thought uniquely human. Wall Street Journal. Retrieved February 25, 2015, from www.wsj.com/articles/what-clever-robots-mean-for-jobs-1424835002Google Scholar
Alge, B. J., & Hansen, S. D. (2014). Workplace monitoring and surveillance research since 1984: A review and agenda. In Coovert, M. D. and Thompson, L. F. (Eds.), The psychology of workplace technology (pp. 209–237). New York, NY: Routledge.Google Scholar
Autor, D. H., Dorn, D., and Hanson, G. H. (2016). The China shock: Learning from labor-market adjustment to large changes in trade. Annual Review of Economics, 8, 205–40.Google Scholar
Babcock, P. (2017, February 24). 5 steps to improve diversity recruiting. SHRM online. Retrieved February 26, 2017, from www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/five-steps-improve-diversity-recruiting.aspxGoogle Scholar
Broadbent, E. (2017). Interactions with robots: The truths we reveal about ourselves. Annual Review of Psychology, 68, 627–652.Google Scholar
Brynjolfsson, E. & McAfee, D. (2014). The second machine age: Work, progress, and prosperity in a time of brilliant technologies. New York, NY: W.W. Norton.Google Scholar
Cascio, W. F. (2017). How technology is changing work and organizations. In Markoff, J. (Chair), The future of work. Symposium presented at the World Conference of Science Journalists, San Francisco, CA, October 2017.Google Scholar
Cascio, W. F. (2019). Managing human resources: Productivity, quality of work life, profits (11th ed.). New York, NY: McGraw-Hill.Google Scholar
Cascio, W. F., & Aguinis, H. (2019). Applied psychology in talent management (8th ed.). Thousand Oaks, CA: Sage.CrossRefGoogle Scholar
Cascio, W. F., & Montealegre, R. (2016). How technology is changing work and organizations. Annual Review of Organizational Psychology and Organizational Behavior, 3, 349–375.Google Scholar
Cascio, W. F., & Montealegre, R. (2017). Technology-driven changes in work and employment. Communications of the ACM, 60(12), 60–67.Google Scholar
Catalyst. (2016, August 11). Women in the workforce: United States. Retrieved from www.catalyst.org/knowledge/women-workforce-united-states#footnoteref21_5e42rs9Google Scholar
Chaykowski, K. (2018, February 28). Facebook takes on LinkedIn and Glassdoor, expanding its job-posting tool to 40 countries. Forbes. Retrieved March 9, 2018, from www.forbes.com/sites/kathleenchaykowski/2018/02/28/facebook-expands-jobs-postings-to-40-countries-taking-on-linkedin-glassdoor/#4727c58a207fGoogle Scholar
Colbert, A., Yee, N., & George, G. (2016). The digital workforce and the workplace of the future. Academy of Management Journal, 59, 731–739.Google Scholar
Coovert, M. D., and Thompson, L. F. (Eds.). (2014). The psychology of workplace technology. New York, NY: Routledge.Google Scholar
Costanza, D., Badger, J., Fraser, R., Severt, J., & Gade, P. (2012). Generational differences in work-related attitudes: A meta-analysis. Journal of Business and Psychology, 27(4), 375–394.Google Scholar
Deal, J. J. (2007). Retiring the generation gap. New York, NY: Wiley.Google Scholar
Dineen, B. R., & Allen, D. G. (2014). Internet recruiting 2.0: Shifting paradigms. In Yu, K. Y. T. & Cable, D. M. (Eds.), The Oxford handbook of recruitment, Oxford, UK: Oxford University Press, pp. 382–401.Google Scholar
Doyle, A. (2017, January 31). Top 10 best job websites. Retrieved April 13, 2017, from www.thebalance.com/top-best-job-websites-2064080Google Scholar
Dulebohn, J. H., & Hoch, J. E. (2017). Virtual teams in organizations. Human Resource Management Review, 27, 569–574.Google Scholar
Economist Intelligence Unit. (2014, February). What’s next: Future global trends affecting your organization. Alexandria, VA: SHRM Foundation.Google Scholar
Finkelstein, L. M., Ryan, K., and King, E. B. (2013). What do the young (old) people think of me? Content and accuracy of age-based meta-stereotypes. European Journal of Work and Organizational Psychology, 22(6), 633–657.Google Scholar
Friedman, T. L. (2016). Thank you for being late: An optimist’s guide to thriving in the age of accelerations. New York, NY: Farrar, Straus & Giroux.Google Scholar
Ghemawat, P. (2017). Globalization in the age of Trump. Harvard Business Review, July–August, 10–23.Google Scholar
Goler, L., Gale, J., Harrington, B., & Grant, A. (2018). Why people really quit their jobs. Harvard Business Review, January. Retrieved from https://hbr.org/2018/01/why-people-really-quit-their-jobs?referral=03759&cm_vc=rr_item_page.bottomGoogle Scholar
Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87, 268–279.Google Scholar
Harter, J. K., Schmidt, F. L., & Asplund, J. W. (2010). Causal impact of employee work perceptions on the bottom line of organizations. Perspectives on Psychological Science, 5, 378–389.Google Scholar
Hom, P. W. (2011). Organizational exit. In Zedeck, S. (Ed.), Handbook of industrial and organizational psychology, Vol. 2 (pp. 325–75). Washington, DC: American Psychological Association.Google Scholar
How to use social media for applicant screening. (2016, August 10). Retrieved October 12, 2016, from www. shrm.org/resourcesandtools/tools-and-samples/how-to guides/pages/howtousesocialmediaforapplicantscreening.aspxGoogle Scholar
Jordan, M. (2015). Asians to surpass Hispanics as largest foreign-born group in US by 2055. Wall Street Journal, September 28. Retrieved from www.wsj.com/articles/asians-to-surpass-hispanics-as-largest-foreign-born-group-in-u-s-by-2055-1443412861Google Scholar
Kandefer, K. (2017, January 14). 50 recruitment stats HR pros must know in 2017. Retrieved October 21, 2017, from https://devskiller.com/50-recruitment-stats-hr-pros-must-know-2017/Google Scholar
King, A. G., and Mrkonich, M. (2016, October 7). The legal risks of “big data”: What HR should know. Retrieved October 8, 2016, from www.shrm.org/resourcesandtools/legal-and-compliance/employment-law/pages/legal-risks-of-big-data.aspxGoogle Scholar
Landis, R. S., Earnest, D. R., & Allen, D. G. (2014). Realistic job previews: Past, present, and future. In Yu, K. Y. T. and Cable, D. M. (Eds.), The Oxford handbook of recruitment. Oxford, UK: Oxford University Press, pp. 423–436.Google Scholar
Lee, T. W., Hom, P., Eberly, M., & Li, J. (2018). Managing employee retention and turnover with 21st-century ideas. Organizational Dynamics, 47, 88–98.Google Scholar
LinkedIn talent solutions. Retrieved January 10, 2017, from https://business.linkedin.com/talent-solutions/recruiterGoogle Scholar
Loten, A. (2017). AI to drive job growth by 2020: Gartner. Wall Street Journal, December 15. Retrieved from https://blogs.wsj.com/cio/2017/12/15/ai-to-drive-job-growth-by-2020-gartner/Google Scholar
Lund, S., Ramaswamy, S, & Manyika, J. (2012). Preparing for a new era of work. McKinsey Quarterly, November. Retrieved from www.mckinsey.com/business-functions/organization/our-insights/preparing-for-a-new-era-of-work.Google Scholar
Lyons, S., & Kuron, L. (2014). Generational differences in the workplace: A review of the evidence and directions for future research. Journal of Organizational Behavior, 35, S139–S157.Google Scholar
Manyika, J., Lund, S., Chui, M., Bughin, J., Woetzel, J., Batra, P., Ko, R., & Sanghvi, S. (2017, November) What the future of work will mean for jobs, skills, and wages. McKinsey Global Institute. Retrieved November 15, 2017, from www.mckinsey.com/global-themes/future-of-organizations-and-work/what-the-future-of-work-will-mean-for-jobs-skills-and-wagesGoogle Scholar
Maurer, R. (2016a, January 14). Internet is primary resource for job seekers worldwide. Retrieved January 26, 2016, from www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/internet-job-seekers-worldwide.aspxGoogle Scholar
Maurer, R. (2016b, February 2). The most sought-after talent prefer mobile recruitment. SHRM online. Retrieved February 14, 2016, from www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/talent-prefer-mobile-recruitment.aspxGoogle Scholar
Maurer, R. (2017a, February 23). 2017 recruiting trends point to technology driving change. SHRM online. Retrieved February 25, 2017, from www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/recruiting-trends-2017-technology-change.aspxGoogle Scholar
Maurer, R. (2017b, February 2). “Siri for recruiting” set to debut this year. SHRM online. Retrieved February 3, 2017, from www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/siri-for-recruiting-debut-2017-hiringsolved.aspxGoogle Scholar
Maynard, M. T., Gilson, L., Jones-Young, N. C., and Vartiainen, M. (2017). Virtual teams. In Hertel, G., Stone, D., Johnson, R., and Passmore, J.. The psychology of the internet at work. Chichester, UK: Wiley-Blackwell.Google Scholar
McAfee, A., and Brynjolfsson, E. (2012). Big data: The management revolution. Harvard Business Review, October, pp. 60–67.Google Scholar
McGovern, M. (2017). Thriving in the gig economy: How to capitalize and compete in the new world of work. Wayne, NJ: Career Press/New Page Books.Google Scholar
McKinsey Global Institute. (2016, February). Digital globalization: The new era of global flows. Retrieved April 7, 2016, from www.mckinsey.com/business-functions/digital-mckinsey/our-insights/digital-globalization-the-new-era-of-global-flowsGoogle Scholar
Miller, S. (2016, March 21). Private companies typically award an incentive pay mix. SHRM online. Retrieved March 22, 2016, from www.shrm.org/resourcesandtools/hr-topics/compensation/pages/incentive-pay-mix.aspxGoogle Scholar
Murphy, M. (2017). Debrief: Ginni Rometty. Bloomberg Businessweek, September 25, pp. 62–65.Google Scholar
Murray, A. (2015, May 1). The new industrial revolution. Fortune, p. 6.Google Scholar
Olmstead, K., Lampe, C. & Ellison, N. B. (2016). Social media and the workplace. Pew Research Center. Retrieved January 10, 2018, from www.pewinternet.org/2016/06/22/social-media-and-the-workplace/Google Scholar
Overberg, P., & Adamy, J. (2018). Elderly in US are projected to outnumber children for first time. Wall Street Journal, March 13, p. A2.Google Scholar
Oxford Living Dictionaries. Retrieved December 29, 2016, from https://en.oxforddictionaries.com/definition/technologyGoogle Scholar
Parsi, N. (2017, January 16). Workplace diversity and inclusion gets innovative. SHRM online. Retrieved January 19, 2017, from www.shrm.org/hr-today/news/hr-magazine/0217/pages/disrupting-diversity-in-the-workplace.aspxGoogle Scholar
Phillips, J. M. (1998). Effects of realistic job previews on multiple organizational outcomes: A meta-analysis. Academy of Management Journal, 41, pp. 673–690.Google Scholar
Posthuma, R. A., and Campion, M. A. (2009). Age stereotypes in the workplace: Common stereotypes, moderators, and future research directions. Journal of Management, 35, 158–188.Google Scholar
Provencher, T. (2018, February 13). Viewpoint: How to encourage new employees to stick around. SHRM online. Retrieved February 14, 2018, from www.shrm.org/resourcesandtools/hr-topics/employee-relations/pages/viewpoint-how-to-encourage-new-employees-to-stick-around.aspxGoogle Scholar
PwC International. (2016). Millennials at work. Retrieved May 12, 2017, from www.pwc.com/gx/en/financial-services/publications/assets/pwc-millenials-at-work.pdfGoogle Scholar
Qi, L. (2017). China lays out population forecast. Wall Street Journal, January 26, p. A7.Google Scholar
Rathi, N., & Lee, K. (2017). Understanding the role of supervisor support in retaining employees and enhancing their satisfaction with life. Personnel Review, 46, 1605–1619.Google Scholar
Roberts, B. (2013). The benefits of big data. HRMagazine, October, pp. 21–30.Google Scholar
Ryan, R. M., and Deci, E. L. (2017). Self-determination theory: Basic psychological needs in motivation, development, and wellness. New York, NY: Guilford.Google Scholar
Schumpeter, . (2015). Myths about millennials. The Economist, August 1. Retrieved from www.economist.com/node/21660110#printGoogle Scholar
Silverman, R. E. (2016). Bosses tap outside firms to predict which workers might get sick. Wall Street Journal, February 16. Retrieved from www.wsj.com/articles/bosses-harness-big-data-to-predict-which-workers-might-get-sick-1455664940Google Scholar
Society for Human Resource Management. (2016, January 19). Managing and leveraging workplace use of social media. SHRM online. Retrieved August 18, 2017, from www.shrm.org/ResourcesAndTools/tools-and samples/toolkits/Pages/managingsocialmedia.aspxGoogle Scholar
Spain, E., & Groysberg, B. (2016). Making exit interviews count. Harvard Business Review, April, 88–95.Google Scholar
Staff.com. (2016). Social media for recruitment – infographic. Retrieved January 10, 2018, from https://blog.staff.com/social-media-for-recruitment-infographic/Google Scholar
Statista. (2017). The most famous social network sites worldwide as of September 2017, ranked by number of active users (in millions). Retrieved January 10, 2018, from www.statista.com/statistics/272014/global-social-networks-ranked-by-number-of-users/Google Scholar
Tanwar, K., & Prasad, A. (2016). Exploring the relationship between employer branding and employee retention. Global Business Review, 17(3S), 186S–206S.CrossRefGoogle Scholar
The first world is aging. (2015). Fortune, October 1, p. 16.Google Scholar
Tian, X., Harvey, M., & Slocum, J. W. (2014). The retention of Chinese managers: The Chinese puzzle box. Organizational Dynamics, 43(1), 44–52.Google Scholar
Truxillo, D. M., Cadiz, D. M., & Hammer, L. B. (2015). Supporting the aging workforce: A review and recommendations for workplace intervention research. Annual Review of Organizational Psychology and Organizational Behavior, 2, 351–381.Google Scholar
Twenge, J. (2010). A review of the empirical evidence on generational differences in work attitudes. Journal of Business and Psychology, 25, 201–210.Google Scholar
U.S. Bureau of Labor Statistics. (2015, December). Women in the labor force: A databook. Retrieved from www.bls.gov/opub/reports/womens-databook/archive/women-in-the-labor-force-a-databook-2015.pdfGoogle Scholar
Volpone, S. D., Thomas, K. M., Sinisterra, P., and Johnson, L. (2014). Targeted recruiting: Identifying future employees. In Yu, K. Y. T. and Cable, D. M. (Eds.), The Oxford handbook of recruitment. Oxford, UK: Oxford University Press, pp. 110–125.Google Scholar
Walker, J. (2012). Meet the new boss: Big data. Companies trade in hunch-based hiring for computer modeling. Wall Street Journal, September 20, pp. B1, B2.Google Scholar
Weber, J. (2014). Should companies monitor their employees’ social media? Wall Street Journal, October 22. Retrieved May 17, 2015, from www.wsj.com/articles/should-companies-monitor-their-employees-social-media-1399648685Google Scholar
World Economic Forum & Boston Consulting Group. (2011). Global talent risk – Seven responses. Cologny/Geneva, Switzerland: Author.Google Scholar
Wooldridge, A. (2015). The Icarus syndrome meets the wearable revolution. Korn/Ferry Briefings on Talent and Leadership, 6, pp. 27–33.Google Scholar
Wright, A. D. (2017a, March 6). Social postings still land employees in hot water. SHRM online. Retrieved March 8, 2017, from www.shrm.org/resourcesandtools/hr-topics/technology/pages/social-postings-still-land-employees-in-hot-water.aspxGoogle Scholar
Wright, A. D. (2017b, August 25). Job seekers are frustrated with automated recruiting. SHRM online. Retrieved August 26, 2017, from www.shrm.org/resourcesandtools/hr-topics/technology/pages/candidates-soured-too-much-technology.aspxGoogle Scholar
Zielinski, D. (2015, October 1). 7 reasons to love your ATS. SHRM online. Retrieved October 3, 2015, from www.shrm.org/hr-today/news/hr-magazine/pages/1015-applicant-tracking-systems.aspxGoogle Scholar
Zielinski, D. (2016). An HRM for everyone. HR Magazine, 61(10), 47–50.Google Scholar
Zielinski, D. (2017, February 13). Recruiting gets smart thanks to artificial intelligence. SHRM online. Retrieved February 15, 2017, from www.shrm.org/resourcesandtools/hr-topics/technology/pages/recruiting-gets-smart-thanks-to-artificial-intelligence.aspxGoogle Scholar

Save book to Kindle

To save this book to your Kindle, first ensure [email protected] is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×