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2 results

  • 10 - AI and Consumer Protection

  • from Part II - AI, Law and Policy
  • Edited by Nathalie A. Smuha, KU Leuven
  • Book:
    The Cambridge Handbook of the Law, Ethics and Policy of Artificial Intelligence
    Published online:
    06 February 2025
    Print publication:
    13 February 2025, pp 192-210
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  • Summary

    AI brings risks but also opportunities for consumers. When it comes to consumer law, which traditionally focuses on protecting consumers’ autonomy and self-determination, the increased use of AI also poses major challenges. This chapter discusses both the challenges and opportunities of AI in the consumer context (Section 10.2 and 10.3) and provides a brief overview of some of the relevant consumer protection instruments in the EU legal order (Section 10.4). A case study on dark patterns illustrates the shortcomings of the current consumer protection framework more concretely (Section 10.5).

  • 16 - AI Platforms

  • from Part V - Application and Regulation of AI
  • Edited by Larry A. DiMatteo, University of Florida, Cristina Poncibó, Université de Turin, Geraint Howells, National University of Ireland, Galway
  • Book:
    The Cambridge Handbook of AI and Consumer Law
    Published online:
    21 October 2024
    Print publication:
    31 October 2024, pp 236-251

  • Summary

    Despite the benefits of the convergence of AI in ecommerce, it is necessary to address some concerns. The presence of AI-powered platforms raises significant challenges to consumer autonomy. This chapter discusses the overlap and interplay among three main legal regimes – EU AI Act Proposal, Digital Services Act (DSA), and EU Consumer Law.These laws will need to be amended with new articles to adequately address AI-specific concerns