The counselling effectiveness of guidance officers (GOs) was examined in a
study involving 21 State secondary schools in Queensland. Students from Year
8 to Year 12 from each school were asked to rate the level of satisfaction
with a counselling session. This was measured by the Client Satisfaction
Questionnaire (CSQ) developed by Larsen, Attkisson, Hargreaves and Nguyen
(1979). Based on Strong's (1968) Social Influence model, counselling was
assumed to be an interpersonal influence process. Therefore these students
also rated their perceptions of a GO's counselling attributes on the
Counselor Rating Form – Short Version (CRF-S; Corrigan & Schmidt, 1983).
Results indicated that ratings on the 12 CRF-S items as a total as well as a
number of individual items significantly predicted CSQ scores. Student
ratings on both questionnaires were high and possible explanations are
considered. Also, several GO and student variables (e.g. sex of student,
willingness, year level) were found to significantly predict satisfaction.
Additionally, a number of these GO and student variables (e.g. GO and sex of
student, willingness, the number of counselling sessions) were also found to
differentially affect students' perceptions of GOs' counselling
attributes.