We study the optimal admission of arriving customers to a Markovian
finite-capacity queue (e.g.,
M/M/c/N queue) with
several customer types. The system managers are paid for serving customers
and penalized for rejecting them. The rewards and penalties depend on
customer types. The penalties are modeled by a K-dimensional cost
vector, K ≥ 1. The goal is to maximize the average rewards per
unit time subject to the K constraints on the average costs per
unit time. Let Km denote
min{K,m − 1}, where m is the number of
customer types. For a feasible problem, we show the existence of a
Km-randomized trunk reservation optimal
policy, where the acceptance thresholds for different customer types are
ordered according to a linear combination of the service rewards and
rejection costs. Additionally, we prove that any
Km-randomized stationary optimal policy has
this structure.