Published online by Cambridge University Press: 27 July 2009
Tasks belonging to N classes arrive for processing in a multi-server facility. Each arriving task has a due date (deterministic or random) associated with the completion of its service. If the service of a task is completed at a time other than the task's due date, an earliness or tardiness penalty is incurred. We determine properties of dynamic nonidling nonpreemptive and dynamic nonidling preemptive scheduling strategies that minimize an infinite horizon expected discounted cost due to the earliness and tardiness penalties. We provide examples that illustrate the properties of the optimal strategies.