What Cost “Bad” Information?

Abstract

Bad information can have a number of undesired consequences for those people and organizations supplying it, whilst those affected by its provision have a number of legal remedies open to them. Jonathan Crowhurst discusses these issues after some definitions of information and bad information have been suggested. Concluding remarks suggest that information is not neutral, that bad information is largely down to lack of end user education and lack of investment in training, and that technology does not supply all the answers.