this paper explores client satisfaction with abortion care, looking
at overall satisfaction and satisfaction with hygiene, comfort and
courtesy. the analysis aimed to determine whether client
satisfaction was related to the characteristics of the client, in
order to guide quality improvement efforts. the analysis is a
secondary analysis of data collected in a survey of 489 abortion
clients who attended a limited number of hospitals in three cities
in russia. the data were analysed using logistic regression. client
characteristics, in general, did not affect overall satisfaction
though there were significant differences in overall satisfaction
for unmarried versus married women (or=0·29, ci=0·13, 0·63).
similarly, most characteristics of the abortion visit were not
related to client satisfaction, although women who were awake for
the procedure were less likely to be satisfied (or=0·37, ci=0·16,
0·89). information provided to abortion clients about self-care was
the most important predictor of overall satisfaction for abortion
clients (or=3·55, ci=1·64, 7·69). this suggests that improving the
information provided to clients, through training providers and
other staff, is important in these settings.