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Increasing the Attendance Rate for First Appointments at Child and Family Psychiatry Clinics: An Opt-in System

Published online by Cambridge University Press:  01 May 1998

Malcolm Wiseman  and
Marie McBride
Malcolm Wiseman
Affiliation:
Lewisham Park Child and Family Psychiatry Clinic, 78 Lewisham Park, London SE13 6QJ
Marie McBride
Affiliation:
Lewisham Park Child and Family Psychiatry Clinic, 78 Lewisham Park, London SE13 6QJ
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Abstract

Non-attendance for first outpatient appointments at Child Mental Health Clinics is a common problem affecting efficient use of resources, as well as staff morale. This study demonstrates that requiring families to confirm that they want an appointment, in order to receive one, significantly improves the attendance rate for first appointments, compared to two other commonly used procedures: a reminder letter before the appointment is sent, and a standard appointment letter. Furthermore, this procedure did not appear to reduce accessibility to the service.

Keywords

Non-attendancefirst appointmentsChild Mental Health Clinic
Type
Original Article
Information
Child Psychology and Psychiatry Review , Volume 3 , Issue 2 , May 1998 , pp. 68 - 71
Copyright
© 1998 Association for Child Psychology and Psychiatry

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