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Social work might be described as the natural human response of one human being to another who asks for help, and case-work is a (very inadequate) name for the attempt to give the individual person in trouble the individual remedy he requires. A ‘case-worker’ is the substitute for the ‘good neighbour’ of a simpler society. In a small community the good neighbour steps in during a crisis with advice and help, able to provide an objective point of view, and ready to step out again when no longer needed, without disturbing the fundamental independence of the person concerned. In a community where everyone knows each other and social ties are firmly knit, this works very well; it was not till the growth of industry and the development of large towns where rich and poor were segregated into different areas that the system broke down.
The social workers of the nineteenth century found themselves complete strangers in experience and outlook to the people they were trying to help. To be the good neighbours they desired to be—intimate, wise, accepted friends— they had to evolve a technique based on principles which would enable them to help without patronage or sentimentality. They called this technique ‘case-work’. It came into being in 1869 with the Charity Organisation Society (now the Family Welfare Association) from which all other family case-work societies have developed.
