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Bureaucratic Encounters: A Pilot Study in the Evaluation of Government Services. By Daniel Katz, Barbara A. Gutek, Robert L. Kahn and Eugenia Barton. (Ann Arbor: Survey Research Center, Institute for Social Research, The University of Michigan, 1975. Pp. 264. $12.50, cloth; $7.00, paper.)

Published online by Cambridge University Press:  01 August 2014

Daniel Madar
Daniel Madar*
Affiliation:
Brock University, Ontario
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Type
Book Review
Information
American Political Science Review , Volume 71 , Issue 3 , September 1977 , pp. 1184 - 1185
Copyright
Copyright © American Political Science Association 1977

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