Book contents
- Seemed Like a Good Idea
- Seemed Like a Good Idea
- Copyright page
- Contents
- Figures
- Contributors
- Preface
- 1 Baseline Observations
- 2 Evidence and Growth in Aggregate Spending and Changes in Health Outcomes
- 3 The Benchmark Decision Model, the Value of Evidence, and Alternative Decision Processes
- 4 Care Coordination
- 5 Evidence-Based Programs to Improve Transitional Care of Older Adults
- 6 Vertical Integration of Physicians and Hospitals
- 7 Evidence on Provider Payment and Medical Care Management
- 8 Evidence on Ways to Bring about Effective Consumer and Patient Engagement
- 9 The Unmet and Evolving Need for Evidence-Based Telehealth
- 10 Evidence and the Management of Health Care for Disadvantaged Populations
- 11 Driving Innovation in Health Care
- 12 Concluding Chapter
- Index
8 - Evidence on Ways to Bring about Effective Consumer and Patient Engagement
Published online by Cambridge University Press: 14 July 2022
- Seemed Like a Good Idea
- Seemed Like a Good Idea
- Copyright page
- Contents
- Figures
- Contributors
- Preface
- 1 Baseline Observations
- 2 Evidence and Growth in Aggregate Spending and Changes in Health Outcomes
- 3 The Benchmark Decision Model, the Value of Evidence, and Alternative Decision Processes
- 4 Care Coordination
- 5 Evidence-Based Programs to Improve Transitional Care of Older Adults
- 6 Vertical Integration of Physicians and Hospitals
- 7 Evidence on Provider Payment and Medical Care Management
- 8 Evidence on Ways to Bring about Effective Consumer and Patient Engagement
- 9 The Unmet and Evolving Need for Evidence-Based Telehealth
- 10 Evidence and the Management of Health Care for Disadvantaged Populations
- 11 Driving Innovation in Health Care
- 12 Concluding Chapter
- Index
Summary
Medical care is a service, which means that its supply depends on the characteristics of the person receiving it as well as the characteristics of the person furnishing it; medical care requires participation by the customer in the process of producing the service. A good comparison is with automobile repair and maintenance services: when you have to bring your car in, you often do not know what is wrong or what it will take to fix it, and even after you pay for preventive care for your brakes or oil you cannot tell if it made a difference in outcomes.
- Type
- Chapter
- Information
- Seemed Like a Good IdeaAlchemy versus Evidence-Based Approaches to Healthcare Management Innovation, pp. 274 - 300Publisher: Cambridge University PressPrint publication year: 2022