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Seemed Like a Good Idea Published online by Cambridge University Press: 14 July 2022
Medical care is a service, which means that its supply depends on the characteristics of the person receiving it as well as the characteristics of the person furnishing it; medical care requires participation by the customer in the process of producing the service. A good comparison is with automobile repair and maintenance services: when you have to bring your car in, you often do not know what is wrong or what it will take to fix it, and even after you pay for preventive care for your brakes or oil you cannot tell if it made a difference in outcomes.
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