9 - Conclusion

Summary

Chapter 9 concludes the book by outlining its contributions to scholarship in comparative politics, development and public administration. The theoretical framework centered on bureaucratic norms brings institutionalist perspectives on the state and social policy together with insights on street-level bureaucracy and local collective action. The conceptual interweaving of meso-level state institutions with the micro-politics of frontline service delivery gives rise to a new understanding of bureaucracy and its relationship to human development. The chapter also explores the study's policy implications for the reform of bureaucracy, public services and primary education in developing countries.