Skip to main content Accessibility help
×
Hostname: page-component-cd9895bd7-q99xh Total loading time: 0 Render date: 2024-12-26T17:30:28.358Z Has data issue: false hasContentIssue false

References

Published online by Cambridge University Press:  28 September 2023

Jori P. Kalkman
Affiliation:
Netherlands Defense Academy
Get access

Summary

Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Chapter
Information
Frontline Crisis Response
Operational Dilemmas in Emergency Services, Armed Forces, and Humanitarian Organizations
, pp. 221 - 256
Publisher: Cambridge University Press
Print publication year: 2023

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Abir, M., Bell, S. A., Puppala, N., Awad, O., & Moore, M. (2017). Setting foundations for developing disaster response metrics. Disaster Medicine and Public Health Preparedness, 11(4), 505509.Google Scholar
Ager, A., Pasha, E., Yu, G., Duke, T., Eriksson, C., & Cardozo, B. L. (2012). Stress, mental health, and burnout in national humanitarian aid workers in Gulu, Northern Uganda. Journal of Traumatic Stress, 25(6), 713720.CrossRefGoogle ScholarPubMed
Ahronson, A., & Cameron, J. E. (2007). The nature and consequences of group cohesion in a military sample. Military Psychology, 19(1), 925.CrossRefGoogle Scholar
Akerkar, S. (2007). Disaster mitigation and furthering women’s rights: Learning from the tsunami. Gender, Technology and Development, 11(3), 357388.Google Scholar
Alberts, D. S., Garstka, J. J., & Stein, F. P. (2000). Network centric warfare: Developing and leveraging information superiority. Washington: Assistant Secretary of Defense.Google Scholar
Alexander, D. E. (2017). How to write an emergency plan. Edinburgh: Dunedin Academic Press Ltd.Google Scholar
Allison, G. T. (1971). Essence of decision. New York: HarperCollins Publishers.Google Scholar
Altay, N., & Labonte, M. (2014). Challenges in humanitarian information management and exchange: Evidence from Haiti. Disasters, 38(s1), S50S72.Google Scholar
Althunayyan, S., Alhalybah, A., Aloudah, A., Samarkandi, O. A., & Khan, A. A. (2021). The knowledge of triage system in disaster among emergency medical service personnel at Saudi Red Crescent Authority in Riyadh city stations. International Journal of Emergency Services, 10(3), 340350.Google Scholar
Alvinius, A., Danielsson, E., & Larsson, G. (2010). The inadequacy of an ordinary organisation: Organisational adaptation to crisis through planned and spontaneous links. International Journal of Organisational Behaviour, 15(1), 87102.Google Scholar
Alvinius, A., Deverell, E., & Hede, S. (2021). Militarisation, masculinisation and organisational exclusion in the crisis preparedness sector. Journal of Risk Research, 24(12), 15441557.Google Scholar
Alvinius, A., Krekula, C., & Larsson, G. (2018). Managing visibility and differentiating in recruitment of women as leaders in the armed forces. Journal of Gender Studies, 27(5), 534546.Google Scholar
Alvinius, A., Kylin, C., Starrin, B., & Larsson, G. (2014). Emotional smoothness and confidence building: Boundary spanners in a civil-military collaboration context. International Journal of Work Organisation and Emotion, 6(3), 223239.Google Scholar
Amarasiri de Silva, M. (2009). Ethnicity, politics and inequality: Post‐tsunami humanitarian aid delivery in Ampara District, Sri Lanka. Disasters, 33(2), 253273.Google Scholar
Andrus, J. G. (1994). Aircraft Accident Investigation Board Report: US Army UH-60 Black Hawk Helicopters 87-26000 and 88-26060. Washington. DC: US Department of Defense.Google Scholar
Ansell, C., & Boin, A. (2019). Taming deep uncertainty: The potential of pragmatist principles for understanding and improving strategic crisis management. Administration & Society, 51(7), 10791112.Google Scholar
Ansell, C., Boin, A., & Keller, A. (2010). Managing transboundary crises: Identifying the building blocks of an effective response system. Journal of Contingencies and Crisis Management, 18(4), 195207.Google Scholar
Arble, E., & Arnetz, B. B. (2017). A model of first‐responder coping: An approach/avoidance bifurcation. Stress and Health, 33(3), 223232.Google Scholar
Arendt-Cassetta, L. (2021). From digital promise to frontline practice: New and emerging technologies in humanitarian action. New York: UNOCHA.Google Scholar
Argote, L. (1982). Input uncertainty and organizational coordination in hospital emergency units. Administrative Science Quarterly, 27(3), 420434.CrossRefGoogle ScholarPubMed
Arnold, R. D., Yamaguchi, H., & Tanaka, T. (2018). Search and rescue with autonomous flying robots through behavior-based cooperative intelligence. Journal of International Humanitarian Action, 3(1), 118.Google Scholar
Ash, J. S., & Smallman, C. (2008). Rescue missions and risk management: Highly reliable or over committed? Journal of Contingencies and Crisis Management, 16(1), 3752.Google Scholar
Bacharach, S. B., & Bamberger, P. A. (2007). 9/11 and New York City firefighters’ post hoc unit support and control climates: A context theory of the consequences of involvement in traumatic work-related events. Academy of Management Journal, 50(4), 849868.Google Scholar
Baker, M., & Fink, S. (2020). At the top of the Covid-19 curve, how do hospitals decide who gets treatment. The New York Times. Retrieved from www.nytimes.com/2020/03/31/us/coronavirus-covid-triage-rationing-ventilators.htmlGoogle Scholar
Barbusse, H. (1917). Under fire: The story of a squad. New York: Dutton.Google Scholar
Barnett, D. J., Balicer, R. D., Thompson, C. B., Storey, J. D., Omer, S. B., Semon, N. L., … Lanza, K. M. (2009). Assessment of local public health workers’ willingness to respond to pandemic influenza through application of the extended parallel process model. PloS One, 4(7), e6365.Google Scholar
Barnett, M. (2005). Humanitarianism transformed. Perspectives on Politics, 3(4), 723740.Google Scholar
Barsky, L. E., Trainor, J. E., Torres, M. R., & Aguirre, B. E. (2007). Managing volunteers: FEMAs Urban Search and Rescue programme and interactions with unaffiliated responders in disaster response. Disasters, 31(4), 495507.CrossRefGoogle ScholarPubMed
Barton, M. A., & Sutcliffe, K. M. (2009). Overcoming dysfunctional momentum: Organizational safety as a social achievement. Human Relations, 62(9), 13271356.Google Scholar
Barton, M. A., Sutcliffe, K. M., Vogus, T. J., & DeWitt, T. (2015). Performing under uncertainty: Contextualized engagement in wildland firefighting. Journal of Contingencies and Crisis Management, 23(2), 7483.Google Scholar
Bartone, P. T. (2006). Resilience under military operational stress: Can leaders influence hardiness? Military Psychology, 18(sup1), S131S148.Google Scholar
Bartone, P. T., Johnsen, B. H., Eid, J., Brun, W., & Laberg, J. C. (2002). Factors influencing small-unit cohesion in Norwegian Navy officer cadets. Military Psychology, 14(1), 122.Google Scholar
Batista, M. d. G., Clegg, S., Pina e Cunha, M., Giustiniano, L., & Rego, A. (2016). Improvising prescription: Evidence from the emergency room. British Journal of Management, 27(2), 406425.Google Scholar
Bechky, B. A., & Okhuysen, G. A. (2011). Expecting the unexpected? How SWAT officers and film crews handle surprises. Academy of Management Journal, 54(2), 239261.Google Scholar
Beck, T. E., & Plowman, D. A. (2014). Temporary, emergent interorganizational collaboration in unexpected circumstances: A study of the Columbia space shuttle response effort. Organization Science, 25(4), 12341252.Google Scholar
Beeres, R., De Waard, E., & Bollen, M. (2010). Ambitions and opportunities for assessing military performance in crisis response operations. Financial Accountability & Management, 26(3), 344366.Google Scholar
Belliveau, J. (2016). Humanitarian access and technology: Opportunities and applications. Procedia Engineering, 159 (1), 300306.Google Scholar
Ben-Shalom, U., Klar, Y., & Benbenisty, Y. (2012). Characteristics of sense-making in combat. In Laurence, J. H. & Matthews, M. D. (Eds.), The Oxford handbook of military psychology (pp. 218231). Oxford: Oxford University Press.Google Scholar
Ben-Shalom, U., Lehrer, Z., & Ben-Ari, E. (2005). Cohesion during military operations: A field study on combat units in the Al-Aqsa Intifada. Armed Forces & Society, 32(1), 6379.CrossRefGoogle Scholar
Benedek, D. M., Fullerton, C., & Ursano, R. J. (2007). First responders: Mental health consequences of natural and human-made disasters for public health and public safety workers. Annual Review of Public Health, 28 (1), 5568.Google Scholar
Bennett, D. (2019). Information and communication technology in crisis and disaster management. In Stern, E.K., Fischbacher-Smith, D., Kuipers, S., McConnell, A., Nohrstedt, D., & Preston, T. (Eds.), The Oxford encyclopedia of crisis analysis. Oxford: Oxford University Press. https://doi.org/10.1093/acrefore/9780190228637.013.1582Google Scholar
Bensahel, N. (2006). Mission not accomplished: What went wrong with Iraqi reconstruction. Journal of Strategic Studies, 29(3), 453473.Google Scholar
Berlin, J. M., & Carlström, E. D. (2008). The 90‐second collaboration: A critical study of collaboration exercises at extensive accident sites. Journal of Contingencies and Crisis Management, 16(4), 177185.Google Scholar
Berlin, J. M., & Carlström, E. D. (2011). Why is collaboration minimised at the accident scene? A critical study of a hidden phenomenon. Disaster Prevention and Management, 20(2), 159171.Google Scholar
Berlin, J. M., & Carlström, E. D. (2015). Collaboration exercises: What do they contribute? A study of learning and usefulness. Journal of Contingencies and Crisis Management, 23(1), 1123.Google Scholar
Bernhard, A. (2020). Covid-19: What we can learn from wartime efforts. BBC. Retrieved from www.bbc.com/future/article/20200430-covid-19-what-we-can-learn-from-wartime-effortsGoogle Scholar
Beroggi, G. E., & Wallace, W. A. (1995). Real‐time decision support for emergency management: An integration of advanced computer and communications technology. Journal of Contingencies and Crisis Management, 3(1), 1826.Google Scholar
Berthod, O., & Müller-Seitz, G. (2018). Making sense in pitch darkness: An exploration of the sociomateriality of sensemaking in crises. Journal of Management Inquiry, 27(1), 5268.Google Scholar
Betz, D. J. (2006). The more you know, the less you understand: The problem with information warfare. Journal of Strategic Studies, 29(3), 505533.CrossRefGoogle Scholar
Bharosa, N., Lee, J., & Janssen, M. (2010). Challenges and obstacles in sharing and coordinating information during multi-agency disaster response: Propositions from field exercises. Information Systems Frontiers, 12(1), 4965.CrossRefGoogle Scholar
Bigley, G. A., & Roberts, K. H. (2001). The incident command system: High-reliability organizing for complex and volatile task environments. Academy of Management Journal, 44(6), 12811299.CrossRefGoogle Scholar
Blake, D., Marlowe, J., & Johnston, D. (2017). Get prepared: Discourse for the privileged? International Journal of Disaster Risk Reduction, 25, 283288.Google Scholar
Boersma, F., Wagenaar, P., & Wolbers, J. (2012). Negotiating the ‘trading zone. Creating a shared information infrastructure in the Dutch public safety sector. Journal of Homeland Security and Emergency Management, 9(2), Article 6.Google Scholar
Boin, A., & Hart, P. t. (2003). Public leadership in times of crisis: Mission impossible? Public Administration Review, 63(5), 544553.Google Scholar
Boin, A., Hart, P. t., Stern, E., & Sundelius, B. (2016). The politics of crisis management: Public leadership under pressure. Cambridge: Cambridge University Press.Google Scholar
Boin, A., & Nieuwenburg, P. (2013). The moral costs of discretionary decision-making in crisis: Hurricane Katrina and the Memorial Hospital tragedy. Public Integrity, 15(4), 367384.CrossRefGoogle Scholar
Bolin, B., & Kurtz, L. C. (2018). Race, class, ethnicity, and disaster vulnerability. In Rodríguez, H., Donner, W., & Trainor, J. E. (Eds.), Handbook of disaster research (pp. 181203). New York: Springer.Google Scholar
Bollen, M. (2002). Working apart together: Civiel militaire samenwerking tijdens humanitaire operaties. Wageningen: Wageningen University.Google Scholar
Borry, E. L., & Henderson, A. C. (2020). Patients, protocols, and prosocial behavior: Rule breaking in frontline health care. The American Review of Public Administration, 50(1), 4561.Google Scholar
Bracha, H. S. (2004). Freeze, flight, fight, fright, faint: Adaptationist perspectives on the acute stress response spectrum. CNS Spectrums, 9(9), 679685.Google Scholar
Brady, M. (2011). Improvisation versus rigid command and control at Stalingrad. Journal of Management History, 17(1), 2749.Google Scholar
Brandrud, A. S., Bretthauer, M., Brattebø, G., Pedersen, M. J., Håpnes, K., Møller, K., … Schreiner, A. (2017). Local emergency medical response after a terrorist attack in Norway: A qualitative study. BMJ Quality & Safety, 26(10), 806816.CrossRefGoogle ScholarPubMed
Branicki, L. J. (2020). COVID‐19, ethics of care and feminist crisis management. Gender, Work & Organization, 27(5), 872883.Google Scholar
Brooks, J., Grugulis, I., & Cook, H. (2021). Unlearning and consent in the UK Fire and Rescue Service. Human Relations, 75(12), 23002317.Google Scholar
Brown, A. D., Colville, I., & Pye, A. (2015). Making sense of sensemaking in organization studies. Organization Studies, 36(2), 265277.CrossRefGoogle Scholar
Brown, D., Donini, A., & Knox Clarke, P. (2014). Engagement of crisis-affected people in humanitarian action. London: ALNAP/ODI.Google Scholar
Buck, D. A., Trainor, J. E., & Aguirre, B. E. (2006). A critical evaluation of the incident command system and NIMS. Journal of Homeland Security and Emergency Management, 3(3), Article 1.Google Scholar
Bullock, J. A., Haddow, G. D., & Coppola, D. P. (2017). Introduction to emergency management. Burlington: Elsevier Butterworth-Heinemann.Google Scholar
Bundy, J., Pfarrer, M. D., Short, C. E., & Coombs, W. T. (2017). Crises and crisis management: Integration, interpretation, and research development. Journal of Management, 43(6), 16611692.Google Scholar
Bureau d’Enquêtes et d’Analyses. (2012). Final report on the accident on 1st June 2009 to the Airbus A330-203 registered F-GZCP operated by Air France flight AF 447 Rio de Janeiro–Paris. Paris: BEA.Google Scholar
Burk, J., & Espinoza, E. (2012). Race relations within the US military. Annual Review of Sociology, 38, 401422.Google Scholar
Buzan, B., Wæver, O., & De Wilde, J. (1998). Security: A new framework for analysis. Boulder: Lynne Rienner Publishers.Google Scholar
Byrne, B., & Baden, S. (1995). Gender, emergencies and humanitarian assistance. Brighton: Institute of Development Studies.Google Scholar
Canton, L. G. (2011). Emergency plans: Are they really necessary? Five steps to better response operations. Risk, Hazards & Crisis in Public Policy, 2(3), 14.Google Scholar
Canton, L. G. (2019). Emergency management: Concepts and strategies for effective programs. Hoboken: John Wiley & Sons.Google Scholar
Carbonnier, G. (2015). Reason, emotion, compassion: Can altruism survive professionalisation in the humanitarian sector? Disasters, 39(2), 189207.Google Scholar
Carlson, E. J., Poole, M. S., Lambert, N. J., & Lammers, J. C. (2017). A study of organizational reponses to dilemmas in interorganizational emergency management. Communication Research, 44(2), 287315.Google Scholar
Carroll, J. S. (2015). Making sense of ambiguity through dialogue and collaborative action. Journal of Contingencies and Crisis Management, 23(2), 5965.Google Scholar
Catino, M., & Patriotta, G. (2013). Learning from errors: Cognition, emotions and safety culture in the Italian air force. Organization Studies, 34(4), 437467.CrossRefGoogle Scholar
Cebrowski, A. K., & Garstka, J. H. (1998). Network-centric warfare: Its origin and future. US Naval Institute Proceedings, 124(139), 28-35.Google Scholar
Chakrabarti, P. D., & Walia, A. (2009). Toolkit for mainstreaming gender in emergency response. In Enarson, E. & Chakrabarti, P. D. (Eds.), Women, Gender and Disaster: Global Issues and Initiatives (pp. 337360). New Delhi: Sage.Google Scholar
Chan, T. C., Killeen, J., Griswold, W., & Lenert, L. (2004). Information technology and emergency medical care during disasters. Academic Emergency Medicine, 11(11), 12291236.Google Scholar
Chang, R., & Trainor, J. (2018). Pre-disaster established trust and relationships: Two major factors influencing the effectiveness of implementing the ICS. Journal of Homeland Security and Emergency Management, 15(4), Article 1.Google Scholar
Charman, S. (2015). Crossing cultural boundaries: Reconsidering the cultural characteristics of police officers and ambulance staff. International Journal of Emergency Services, 4(2), 158176.Google Scholar
Chason, R., & Schmidt, S. (2021). Lafayette Square, Capitol rallies met starkly different policing response. The Washington Post. Retrieved from www.washingtonpost.com/dc-md-va/interactive/2021/blm-protest-capitol-riot-police-comparison/Google Scholar
Chatman, J. A., Greer, L. L., Sherman, E., & Doerr, B. (2019). Blurred lines: How the collectivism norm operates through perceived group diversity to boost or harm group performance in Himalayan mountain climbing. Organization Science, 30(2), 235259.Google Scholar
Chen, G. (2016). The politics of disaster management in China: Institutions, interest groups, and social participation. New York: Palgrave Macmillan.Google Scholar
Cherry, N. L. (2014). The frontline: A new focus for learning about leadership. Australian Journal of Emergency Management, 29(2), 3134.Google Scholar
Chetkovich, C. A. (1997). Real heat: Gender and race in the urban fire service. New Brunswick: Rutgers University Press.Google Scholar
Chmutina, K., & Von Meding, J. (2019). A Dilemma of language: “Natural disasters” in academic literature. International Journal of Disaster Risk Science, 10(3), 283292.Google Scholar
Cho, A. (2014). Post‐tsunami recovery and reconstruction: Governance issues and implications of the Great East Japan Earthquake. Disasters, 38(s2), s157s178.Google Scholar
Christianson, M. K. (2019). More and less effective updating: The role of trajectory management in making sense again. Administrative Science Quarterly, 64(1), 4586.Google Scholar
Christianson, M. K., Farkas, M. T., Sutcliffe, K. M., & Weick, K. E. (2009). Learning through rare events: Significant interruptions at the Baltimore & Ohio Railroad Museum. Organization Science, 20(5), 846860.Google Scholar
Chtouris, S., & Miller, D. S. (2017). Refugee flows and volunteers in the current humanitarian crisis in Greece. Journal of Applied Security Research, 12(1), 6177.CrossRefGoogle Scholar
Claire, A. (2021). Reason, emotion and solidarity in humanitarian advocacy. Journal of Humanitarian Affairs, 3(1), 4652.Google Scholar
Clark, S. M., Hack-Polay, D., & Bal, P. M. (2022). Social mobility and promotion of officers to senior ranks in the Royal Navy: Meritocracy or class ceiling? Armed Forces & Society, 48(1), 92114.Google Scholar
Clarke, L. (1999). Mission improbable: Using fantasy documents to tame disaster. Chicago: University of Chicago Press.Google Scholar
Clarke, P. K. (2013). Who’s in charge here?: A literature review on approaches to leadership in humanitarian operations. London: ALNAP.Google Scholar
Cohen, M. D., March, J. G., & Olsen, J. P. (1972). A garbage can model of organizational choice. Administrative Science Quarterly, 17(1), 125.Google Scholar
Colville, I., Pye, A., & Carter, M. (2013). Organizing to counter terrorism: Sensemaking amidst dynamic complexity. Human Relations, 66(9), 12011223.Google Scholar
Comfort, L. K. (2007). Crisis management in hindsight: Cognition, communication, coordination, and control. Public Administration Review, 67(s1), 189197.Google Scholar
Comfort, L. K., Dunn, M., Johnson, D., Skertich, R., & Zagorecki, A. (2004). Coordination in complex systems: Increasing efficiency in disaster mitigation and response. International Journal of Emergency Management, 2(1–2), 6280.Google Scholar
Comfort, L. K., & Kapucu, N. (2006). Inter-organizational coordination in extreme events: The World Trade Center attacks, September 11, 2001. Natural Hazards, 39(2), 309327.Google Scholar
Cornelissen, J. P., Mantere, S., & Vaara, E. (2014). The contraction of meaning: The combined effect of communication, emotions, and materiality on sensemaking in the Stockwell shooting. Journal of Management Studies, 51(5), 699736.Google Scholar
Curnin, S., Owen, C., & Trist, C. (2014). Managing the constraints of boundary spanning in emergency management. Cognition, Technology & Work, 16(4), 549563.Google Scholar
Currion, P., Silva, C. d., & Van de Walle, B. (2007). Open source software for disaster management. Communications of the ACM, 50(3), 6165.CrossRefGoogle Scholar
Dalgaard-Nielsen, A. (2017). Organizing special operations forces: Navigating the paradoxical pressures of institutional-bureaucratic and operational environments. Special Operations Journal, 3(1), 6173.Google Scholar
Danielsson, E. (2016). Following routines: A challenge in cross‐sectorial collaboration. Journal of Contingencies and Crisis Management, 24(1), 3645.Google Scholar
Danner-Schröder, A., & Geiger, D. (2016). Unravelling the motor of patterning work: Toward an understanding of the microlevel dynamics of standardization and flexibility. Organization Science, 27(3), 633658.Google Scholar
Day, J. M., Junglas, I., & Silva, L. (2009). Information flow impediments in disaster relief supply chains. Journal of the Association for Information Systems, 10(8), Article 2.Google Scholar
De Rond, M. (2017). Doctors at war: Life and death in a field hospital. Ithaca: Cornell University Press.Google Scholar
De Rond, M., & Lok, J. (2016). Some things can never be unseen: The role of context in psychological injury at war. Academy of Management Journal, 59(6), 19651993.Google Scholar
Dean, M. D., & Payne, D. M. (2013). Disaster management: An ethical review and approach. International Journal of Emergency Management, 9(2), 113126.Google Scholar
Dearstyne, B. (2007). The FDNY on 9/11: Information and decision making in crisis. Government Information Quarterly, 24(1), 2946.Google Scholar
Deflem, M., & Sutphin, S. (2009). Policing Katrina: Managing law enforcement in New Orleans. Policing: A Journal of Policy and Practice, 3(1), 4149.Google Scholar
Delk, J. D. (1995). Fires and furies: The LA riots. Palm Springs: ETC Publications.Google Scholar
Dharmapuri, S. (2011). Just add women and stir? The US Army War College Quarterly: Parameters, 41(1), Article 4.Google Scholar
Dick, P. (2005). Dirty work designations: How police officers account for their use of coercive force. Human Relations, 58(11), 13631390.Google Scholar
Doidge, M., & Sandri, E. (2019). ‘Friends that last a lifetime’: The importance of emotions amongst volunteers working with refugees in Calais. The British Journal of Sociology, 70(2), 463480.Google Scholar
Dolan, B., Esson, A., Grainger, P. P., Richardson, S., & Ardagh, M. (2011). Earthquake disaster response in christchurch, New Zealand. Journal of Emergency Nursing, 37(5), 506509.Google Scholar
Dominguez-Gomez, E., & Rutledge, D. N. (2009). Prevalence of secondary traumatic stress among emergency nurses. Journal of Emergency Nursing, 35(3), 199204.Google Scholar
Donahue, A. K. (2006). The space shuttle Columbia recovery operation: How collaboration enabled disaster response. Public Administration Review, 66(S1), 141142.Google Scholar
Donini, A., & Maxwell, D. (2013). From face-to-face to face-to-screen: Remote management, effectiveness and accountability of humanitarian action in insecure environments. International Review of the Red Cross, 95(890), 383413.Google Scholar
Drabek, T. E., & McEntire, D. A. (2002). Emergent phenomena and multiorganizational coordination in disasters: Lessons from the research literature. International Journal of Mass Emergencies and Disasters, 20(2), 197224.Google Scholar
Duffield, M. (2013). Disaster-resilience in the network age access-denial and the rise of cyber-humanitarianism. Copenhagen: Danish Institute for International Studies.Google Scholar
Dunbar, R. L., & Garud, R. (2009). Distributed knowledge and indeterminate meaning: The case of the Columbia shuttle flight. Organization Studies, 30(4), 397421.Google Scholar
Dutton, J. E., Worline, M. C., Frost, P. J., & Lilius, J. (2006). Explaining compassion organizing. Administrative Science Quarterly, 51(1), 5996.Google Scholar
Dynes, R. R. (1983). Problems in emergency planning. Energy, 8(8–9), 653660.Google Scholar
Dynes, R. R. (1994). Community emergency planning: False assumptions and inappropriate analogies. International Journal of Mass Emergencies and Disasters, 12(2), 141158.Google Scholar
Edmondson, A. C. (2003). Speaking up in the operating room: How team leaders promote learning in interdisciplinary action teams. Journal of Management Studies, 40(6), 14191452.CrossRefGoogle Scholar
Eklund, L., & Tellier, S. (2012). Gender and international crisis response: Do we have the data, and does it matter? Disasters, 36(4), 589608.Google Scholar
Elinder, M., & Erixson, O. (2012). Gender, social norms, and survival in maritime disasters. Proceedings of the National Academy of Sciences, 109(33), 1322013224.Google Scholar
Elmes, M., & Frame, B. (2008). Into hot air: A critical perspective on Everest. Human Relations, 61(2), 213241.Google Scholar
Emanuel, E. J., Persad, G., Upshur, R., Thome, B., Parker, M., Glickman, A., … Phillips, J. P. (2020). Fair allocation of scarce medical resources in the time of Covid-19. The New England Journal of Medicine, 382(21), 20492055.Google Scholar
Enarson, E., Fothergill, A., & Peek, L. (2007). Gender and disaster: Foundations and directions. In Rodríguez, H., Quarantelli, E. L., & Dynes, R. R. (Eds.), Handbook of disaster research (pp. 130146). New York: Springer.Google Scholar
Epp, C. R., Maynard-Moody, S., & Haider-Markel, D. P. (2014). Pulled over: How police stops define race and citizenship. Chicago: University of Chicago Press.Google Scholar
Etkin, D., & Timmerman, P. (2013). Emergency management and ethics. International Journal of Emergency Management, 9(4), 277297.Google Scholar
Etzioni, A., & Etzioni, O. (2017). Pros and cons of autonomous weapons systems. Military Review, May-June, 72–81.Google Scholar
Evans, T. R. (2019). Emotions in the fire service: Decision-making, risk, and coping. In Evans, T. R. & Steptoe-Warren, G. (Eds.), Applying occupational psychology to the fire service: Emotion, risk and decision-making (pp. 1357). London: Palgrave Macmillan.Google Scholar
Fagel, M. J. (2011). Principles of emergency management: Hazard specific issues and mitigation strategies. Boca Raton: CRC Press.Google Scholar
Faraj, S., & Xiao, Y. (2006). Coordination in fast-response organizations. Management Science, 52(8), 11551169.Google Scholar
FEMA. (2018). ICS Review Document. Retrieved from training.fema.gov/emiweb/is/icsresource/Google Scholar
Fernandez, G., & Ahmed, I. (2019). “Build back better” approach to disaster recovery: Research trends since 2006. Progress in Disaster Science, 1, Article 100003.CrossRefGoogle Scholar
Fishwick, C. (2014). Tomnod – the online search party looking for Malaysian Airlines flight MH370. The Guardian. Retrieved from www.theguardian.com/world/2014/mar/14/tomnod-online-search-malaysian-airlines-flight-mh370Google Scholar
Fothergill, A., Maestas, E. G., & Darlington, J. D. (1999). Race, ethnicity and disasters in the United States: A review of the literature. Disasters, 23(2), 156173.Google Scholar
Fothergill, A., & Peek, L. A. (2004). Poverty and disasters in the United States: A review of recent sociological findings. Natural Hazards, 32(1), 89110.Google Scholar
Fox, F. (2001). New humanitarianism: Does it provide a moral banner for the 21st century? Disasters, 25(4), 275289.Google Scholar
Fraher, A. L., Branicki, L. J., & Grint, K. (2017). Mindfulness in action: Discovering how US Navy Seals build capacity for mindfulness in high-reliability organizations (HROs). Academy of Management Discoveries, 3(3), 239261.Google Scholar
Francis, J. E., & Jones, M. (2012). Emergency service volunteers: A comparison of age, motives and values. The Australian Journal of Emergency Management, 27(4), 2732.Google Scholar
Franke, V. (2006). The peacebuilding dilemma: Civil-military cooperation in stability operations. International Journal of Peace Studies, 11(2), 525.Google Scholar
Franks, N. M., Gipson, K., Kaltiso, S.-A., Osborne, A., & Heron, S. L. (2021). The time is now: Racism and the responsibility of emergency medicine to be antiracist. Annals of Emergency Medicine, 78(5), 577586.Google Scholar
Freud, S. (2007). Group psychology and the analysis of the ego. Durham: Duke University Press.Google Scholar
Friesen, I. (2021). Humanitarians’ ethics: The role of face‐to‐face experiences for humanitarian aid workers’ motivation. Disasters, Online first.Google Scholar
Friesendorf, C. (2018). How western soldiers fight: Organizational routines in multinational missions. Cambridge: Cambridge University Press.Google Scholar
Fritz, C. E., & Marks, E. S. (1954). The NORC studies of human behavior in disaster. Journal of Social Issues, 10(3), 2641.Google Scholar
Fritz, C. E., & Williams, H. B. (1957). The human being in disasters: A research perspective. The Annals of the American Academy of Political and Social Science, 309(1), 4251.Google Scholar
Fruhen, L. S., & Keith, N. (2014). Team cohesion and error culture in risky work environments. Safety Science, 65, 2027.Google Scholar
Fry, M., MacGregor, C., Ruperto, K., Jarrett, K., Wheeler, J., Fong, J., & Fetchet, W. (2013). Nursing praxis, compassionate caring and interpersonal relations: An observational study. Australasian Emergency Nursing Journal, 16(2), 3744.Google Scholar
Funabashi, Y., & Kitazawa, K. (2012). Fukushima in review: A complex disaster, a disastrous response. Bulletin of the Atomic Scientists, 68(2), 921.Google Scholar
Gacasan, E. M. P., & Wiggins, M. W. (2017). Sensemaking through cue utilisation in disaster recovery project management. International Journal of Project Management, 35(5), 818826.Google Scholar
Gaillard, J.-C. (2019). Disaster studies inside out. Disasters, 43(S1), S7S17.Google Scholar
Garg, R. H. (2012). Who killed Rambhor?: The state of emergency medical services in India. Journal of Emergencies, Trauma, and Shock, 5(1), 4954.Google Scholar
Geale, S. K. (2012). The ethics of disaster management. Disaster Prevention and Management, 21(4), 445462.Google Scholar
Gentry, J. A. (2002). Doomed to fail: America’s blind faith in military technology. Parameters, 32(4), 88103.Google Scholar
Ghanchi, A. (2016). Insights into French emergency planning, response, and resilience procedures from a hospital managerial perspective following the Paris terrorist attacks of Friday, November 13, 2015. Disaster Medicine and Public Health Preparedness, 10(5), 789794.Google Scholar
Giustiniano, L., e Cunha, M. P., & Clegg, S. (2016). The dark side of organizational improvisation: Lessons from the sinking of Costa Concordia. Business Horizons, 59(2), 223232.Google Scholar
Godé, C. (2015). Team coordination in extreme environments: Work practices and technological uses under uncertainty. Hoboken: John Wiley & Sons.Google Scholar
Goffman, E. (1961). On the characteristics of total institutions. New York: Holt, Rinehart and Winston.Google Scholar
Golan, A., Greene, W. H., & Perloff, J. M. (2021). Does the US Navy’s reliance on objective standards prevent discrimination in promotions and retentions? PloS One, 16(4), e0250630.Google Scholar
Golden, S. J., Chang, C. H., & Kozlowski, S. W. (2018). Teams in isolated, confined, and extreme (ICE) environments: Review and integration. Journal of Organizational Behavior, 39(6), 701715.Google Scholar
Gotowiec, S., & Cantor-Graae, E. (2017). The burden of choice: A qualitative study of healthcare professionals’ reactions to ethical challenges in humanitarian crises. Journal of International Humanitarian Action, 2(1), 110.Google Scholar
Granot, H. (1997). Emergency inter‐organizational relationships. Disaster Prevention and Management, 6(5), 305310.Google Scholar
Granter, E., Wankhade, P., McCann, L., Hassard, J., & Hyde, P. (2019). Multiple dimensions of work intensity: Ambulance work as edgework. Work, Employment and Society, 33(2), 280297.Google Scholar
Grint, K. (2020). Leadership, management and command in the time of the Coronavirus. Leadership, 16(3), 314319.Google Scholar
Groenendaal, J., & Helsloot, I. (2016). A preliminary examination of command and control by incident commanders of Dutch fire services during real incidents. Journal of Contingencies and Crisis Management, 24(1), 213.Google Scholar
Groenendaal, J., & Helsloot, I. (2021). Why technology not always adds value to crisis managers during crisis: The case of the Dutch nation-wide crisis management system LCMS. Paper presented at the ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management, Blacksburg, United States.Google Scholar
Groenendaal, J., Helsloot, I., & Scholtens, A. (2013). A critical examination of the assumptions regarding centralized coordination in large-scale emergency situations. Journal of Homeland Security and Emergency Management, 10(1), 113135.Google Scholar
Gushin, V. I., Pustynnikova, J. M., & Smirnova, T. M. (2001). Interrelations between the small isolated groups with homogeneous and heterogeneous composition. Human Performance in Extreme Environments, 6(1), 2633.Google Scholar
Gustavsson, M. E., Arnberg, F. K., Juth, N., & von Schreeb, J. (2020). Moral distress among disaster responders: What is it? Prehospital and Disaster Medicine, 35(2), 212219.Google Scholar
Guy, M. E., Newman, M. A., & Ganapati, N. E. (2013). Managing emotions while managing crises. International Journal of Emergency Services, 2(1), 620.Google Scholar
Hallam, S. (2018). Tradition under fire: Values, role regulation and work identity within the fire and rescue service. Northampton: University of Northampton.Google Scholar
Hällgren, M., & Buchanan, D. A. (2020). The dark side of group behavior: Zombie apocalypse lessons. Academy of Management Perspectives, 34(4), 124.Google Scholar
Hällgren, M., & Rouleau, L. (2018). Researching risk, emergency and crisis: Taking stock of research methods on extreme contexts and moving forward. In Gephart, J., Robert, P., Miller, C. C., & Helgesson, K. S. (Eds.), The Routledge companion to risk, crisis and emergency management (pp. 146161). New York: Routledge.Google Scholar
Hällgren, M., Rouleau, L., & De Rond, M. (2018). A matter of life or death: How extreme context research matters for management and organization studies. Academy of Management Annals, 12(1), 111153.Google Scholar
Hamblin, R. L. (1958). Leadership and crises. Sociometry, 21(4), 322335.Google Scholar
Hanatani, A., Gómez, O. A., & Kawaguchi, C. (2018). Crisis management beyond the humanitarian-development nexus. New York: Routledge.Google Scholar
Hannah, S. T., Uhl-Bien, M., Avolio, B. J., & Cavarretta, F. L. (2009). A framework for examining leadership in extreme contexts. The Leadership Quarterly, 20(6), 897919.Google Scholar
Harrald, J. R. (2006). Agility and discipline: Critical success factors for disaster response. The Annals of the American Academy of Political and Social Science, 604(1), 256272.Google Scholar
Harrison, J. (2019). Organisational factors: Impacting on health for ambulance personnel. International Journal of Emergency Services, 8(2), 134146.Google Scholar
Hart, P. t. (1997). Preparing policy makers for crisis management: The role of simulations. Journal of Contingencies and Crisis Management, 5(4), 207215.Google Scholar
Hart, P. t., Rosenthal, U., & Kouzmin, A. (1993). Crisis decision making: The centralization thesis revisited. Administration & Society, 25(1), 1245.Google Scholar
Hatch, M. J. (1999). Exploring the empty spaces of organizing: How improvisational jazz helps redescribe organizational structure. Organization Studies, 20(1), 75100.Google Scholar
Heide, E. A. (2004). Common misconceptions about disasters: Panic, the disaster syndrome, and looting. In O’Leary, M. (Ed.), The first 72 hours: A community approach to disaster preparedness (pp. 340380). Lincoln: iUniverse Publishing.Google Scholar
Heinecken, L. (2015). Are women ‘really’ making a unique contribution to peacekeeping? The rhetoric and the reality. Journal of International Peacekeeping, 19(3–4), 227248.Google Scholar
Helsloot, I., & Ruitenberg, A. (2004). Citizen response to disasters: A survey of literature and some practical implications. Journal of Contingencies and Crisis Management, 12(3), 98111.Google Scholar
Henderson, A. C., & Pandey, S. K. (2013). Leadership in street-level bureaucracy: An exploratory study of supervisor-worker interactions in emergency medical services. International Review of Public Administration, 18(1), 723.Google Scholar
Hendriks, E., Kmoch, L. M., Mulder, F., & Fuentealba, R. (2022). Guest editorial: Exploring inclusive publishing practices with early career disaster-studies researchers. Disaster Prevention and Management, 31(1), 19.Google Scholar
Hermann, C. F. (1963). Some consequences of crisis which limit the viability of organizations. Administrative Science Quarterly, 8(1), 6182.Google Scholar
Hewes, H. A., Dai, M., Mann, N. C., Baca, T., & Taillac, P. (2018). Prehospital pain management: Disparity by age and race. Prehospital Emergency Care, 22(2), 189197.Google Scholar
Hilhorst, D. (2002). Being good at doing good? Quality and accountability of humanitarian NGOs. Disasters, 26(3), 193212.Google Scholar
Hilhorst, D. (2018). Classical humanitarianism and resilience humanitarianism: Making sense of two brands of humanitarian action. Journal of International Humanitarian Action, 3(1), 112.Google Scholar
Hilhorst, D., & Jansen, B. J. (2010). Humanitarian space as arena: A perspective on the everyday politics of aid. Development and Change, 41(6), 11171139.Google Scholar
Holmes, R. (1986). Acts of war: The behavior of men in battle. New York: Free Press.Google Scholar
Hsia, R. Y., Huang, D., Mann, N. C., Colwell, C., Mercer, M. P., Dai, M., & Niedzwiecki, M. J. (2018). A US national study of the association between income and ambulance response time in cardiac arrest. JAMA Network Open, 1(7): e185202.Google Scholar
Huard, C., Deschênes, A.-A., & Rioux, C.-A. (2021). Emotional self-efficacy and workplace psychological health in emergency dispatchers. International Journal of Emergency Services, 10(2), 276287.CrossRefGoogle Scholar
Hunniecutt, J. (2020). On not seeing myself in the research on veterans. In Herrmann, A. F. (Ed.), The Routledge international handbook of organizational autoethnography (pp. 117133). London: Routledge.Google Scholar
Hunsaker, S., Chen, H. C., Maughan, D., & Heaston, S. (2015). Factors that influence the development of compassion fatigue, burnout, and compassion satisfaction in emergency department nurses. Journal of Nursing Scholarship, 47(2), 186194.Google Scholar
Hunt, M. R. (2008). Ethics beyond borders: How health professionals experience ethics in humanitarian assistance and development work. Developing World Bioethics, 8(2), 5969.Google Scholar
Hunt, M. R. (2011). Establishing moral bearings: Ethics and expatriate health care professionals in humanitarian work. Disasters, 35(3), 606622.Google Scholar
ICRC. (2015). The fundamental principles of the international Red Cross and Red Crescent movement. Geneva: International Committee of the Red Cross.Google Scholar
IFRC. (2013). World disasters report. Geneva: International Federation of the Red Cross.Google Scholar
Iizuka, A., & Aldrich, D. P. (2021). Attracting altruists: Explaining volunteer turnout during natural hazards in Japan. Disasters, 46(2), 526544.Google Scholar
Imran, M., Castillo, C., Lucas, J., Meier, P., & Vieweg, S. (2014). AIDR: Artificial intelligence for disaster response. Paper presented at the Proceedings of the 23rd international conference on world wide web, Seoul, South Korea.Google Scholar
Independent Police Complaints Commission. (2007). Stockwell One: Investigation into the shooting of Jean Charles de Menezes at Stockwell underground station on 22 July 2005. Retrieved from London: http://policeauthority.org/metropolitan/downloads/scrutinites/stockwell/ipcc-one.pdfGoogle Scholar
Isabelle, B., Cécile, G., Carole, D.-G., Pascal, L., Jean, N., & François, P. (2012). Coordination practices in extreme situations. European Management Journal, 30(6), 475489.Google Scholar
Jacobsson, M., & Hällgren, M. (2016). Impromptu teams in a temporary organization: On their nature and role. International Journal of Project Management, 34(4), 584596.Google Scholar
Jahnke, S. A., Haddock, C. K., Jitnarin, N., Kaipust, C. M., Hollerbach, B. S., & Poston, W. S. (2019). The prevalence and health impacts of frequent work discrimination and harassment among women firefighters in the US fire service. BioMed research international, 2019, Article 6740207.Google Scholar
James, E. H., Wooten, L. P., & Dushek, K. (2011). Crisis management: Informing a new leadership research agenda. Academy of Management Annals, 5(1), 455493.Google Scholar
Janis, I. L. (1971). Groupthink. Psychology Today, 5(6), 4346.Google Scholar
Jeffrey, D. (2016). Empathy, sympathy and compassion in healthcare: Is there a problem? Is there a difference? Does it matter? Journal of the Royal Society of Medicine, 109(12), 446452.Google Scholar
Jensen, J., & Thompson, S. (2016). The incident command system: A literature review. Disasters, 40(1), 158182.Google Scholar
Jetly, R., Vermetten, E., Easterbrook, B., Lanius, R., & McKinnon, M. (2020). Going to “war”: Military approach as the antidote to defeating COVID-19. Military Behavioral Health, 8(3), 243247.Google Scholar
Jiang, W. Y. (2021). Sustaining meaningful work in a crisis: Adopting and conveying a situational purpose. Administrative Science Quarterly, 66(3), 806853.Google Scholar
Jin, J., & Song, G. (2017). Bureaucratic accountability and disaster response: Why did the Korea Coast Guard fail in its rescue mission during the Sewol ferry accident? Risk, Hazards & Crisis in Public Policy, 8(3), 220243.Google Scholar
Johansson, R., Danielsson, E., Kvarnlöf, L., Eriksson, K., & Karlsson, R. (2018). At the external boundary of a disaster response operation: The dynamics of volunteer inclusion. Journal of Contingencies and Crisis Management, 26(4), 519529.Google Scholar
Jordan, S. (2010). Learning to be surprised: How to foster reflective practice in a high-reliability context. Management Learning, 41(4), 391413.Google Scholar
Kalkman, J. P. (2018). Practices and consequences of using humanitarian technologies in volatile aid settings. Journal of International Humanitarian Action, 3(1), Article 1.Google Scholar
Kalkman, J. P. (2019a). Focus on the frontline: Civil-military collaboration in domestic and European crisis management. Amsterdam: VU University.Google Scholar
Kalkman, J. P. (2019b). Sensemaking questions in crisis response teams. Disaster Prevention and Management, 28(5), 649660.Google Scholar
Kalkman, J. P. (2020a). Boundary spanners in crisis management. International Journal of Emergency Services, 9(2), 233244.Google Scholar
Kalkman, J. P. (2020b). Frontline workers in crisis management. In Stern, E. K., Fischbacher-Smith, D., Kuipers, S., McConnell, A., Nohrstedt, D., & Preston, T. (Eds.), The Oxford Encyclopedia of Crisis Analysis. Oxford: Oxford University Press. https://doi.org/10.1093/acrefore/9780190228637.013.1582Google Scholar
Kalkman, J. P. (2020c). Sensemaking in crisis situations: Drawing insights from epic war novels. European Management Journal, 38(5), 698707.Google Scholar
Kalkman, J. P. (2022). Mindful Members: Developing a Mindset for Reliable Performance in Extreme Contexts. Journal of Management Inquiry, Online first. https://doi.org/10.1177/10564926221082487Google Scholar
Kalkman, J. P. (2023a). Adaptive organizing in response to unexpected events: Military relief operations after Hurricane Dorian. Academy of Management Discoveries, Online first. https://doi.org/10.5465/amd.2020.0213Google Scholar
Kalkman, J. P. (2023b). The lived experience of organizational disidentification: How soldiers feel betrayed, dissociate, and suffer. Culture and Organization, 29(1), 1-18.Google Scholar
Kalkman, J. P., & Groenewegen, P. (2019). On frontline workers as bureau-political actors: The case of civil–military crisis management. Administration & Society, 51(7), 11481170.Google Scholar
Kalkman, J. P., Kerstholt, J. H., & Roelofs, M. (2018). Crisis response team decision‐making as a bureau‐political process. Journal of Contingencies and Crisis Management, 26(4), 480490.Google Scholar
Kalkman, J. P., & Molendijk, T. (2021). The role of strategic ambiguity in moral injury: A case study of Dutch border guards facing moral challenges. Journal of Management Inquiry, 30(2), 221234.Google Scholar
Kanas, N., Sandal, G. M., Boyd, J. E., Gushin, V. I., Manzey, D., North, R., … Fiedler, E. R. (2013). Psychology and culture during long-duration space missions. Acta Astronautica, 64(7–8), 659677.Google Scholar
Kapucu, N. (2006). Interagency communication networks during emergencies: Boundary spanners in multiagency coordination. The American Review of Public Administration, 36(2), 207225.Google Scholar
Kapucu, N., & Garayev, V. (2013). Designing, managing, and sustaining functionally collaborative emergency management networks. The American Review of Public Administration, 43(3), 312330.Google Scholar
Karunakaran, A. (2021). Status–authority asymmetry between professions: The case of 911 dispatchers and police officers. Administrative Science Quarterly, 67(2), 423468.Google Scholar
Kawasaki, A., Berman, M. L., & Guan, W. (2013). The growing role of web‐based geospatial technology in disaster response and support. Disasters, 37(2), 201221.Google Scholar
Kayes, D. C. (2004). The 1996 Mount Everest climbing disaster: The breakdown of learning in teams. Human Relations, 57(10), 12631284.Google Scholar
Keane, C., & Wood, S. (2016). Bureaucratic politics, role conflict, and the internal dynamics of US provincial reconstruction teams in Afghanistan. Armed Forces & Society, 42(1), 99118.Google Scholar
Kelman, H. C., & Hamilton, V. L. (1989). Crimes of obedience: Toward a social psychology of authority and responsibility. New Haven: Yale University Press.Google Scholar
Kendra, J. M., & Wachtendorf, T. (2003a). Elements of resilience after the world trade center disaster: Reconstituting New York City’s Emergency Operations Centre. Disasters, 27(1), 3753.Google Scholar
Kendra, J. M., & Wachtendorf, T. (2003b). Reconsidering convergence and converger legitimacy in response to the World Trade Center disaster. In Clarke, L. (Ed.), Terrorism and disaster: New threats, new ideas (pp. 97122). Bingley: Emerald Group Publishing Limited.Google Scholar
Kendra, J. M., & Wachtendorf, T. (2016). American Dunkirk: The waterborne evacuation of Manhattan on 9/11. Philadelphia: Temple University Press.CrossRefGoogle Scholar
Kenis, P., Schol, L. G., Kraaij‐Dirkzwager, M. M., & Timen, A. (2019). Appropriate governance responses to infectious disease threats: Developing working hypotheses. Risk, Hazards & Crisis in Public Policy, 10(3), 275293.Google Scholar
Kennel, J., Withers, E., Parsons, N., & Woo, H. (2019). Racial/ethnic disparities in pain treatment: Evidence from Oregon emergency medical services agencies. Medical Care, 57(12), 924929.Google Scholar
Kettl, D. F. (2003). Contingent coordination: Practical and theoretical puzzles for homeland security. The American Review of Public Administration, 33(3), 253277.Google Scholar
Kibreab, G. (1993). The myth of dependency among camp refugees in Somalia 1979–1989. Journal of Refugee Studies, 6(4), 321349.Google Scholar
Kim, H. (2013). Improving simulation exercises in Korea for disaster preparedness. Disaster Prevention and Management, 22(1), 3847.Google Scholar
Kindness, P., Fitzpatrick, D., Mellish, C., Masthoff, J., O’Meara, P., & McEwan, M. (2014). An insight into the demands and stressors experienced by Community First Responders. Journal of Paramedic Practice, 6(7), 362369.Google Scholar
King, A. (2006). The word of command: Communication and cohesion in the military. Armed Forces & Society, 32(4), 493512.Google Scholar
Klein, G. A. (1993). A recognition-primed decision (RPD) model of rapid decision making. In Klein, G. A., Orasanu, J., Calderwood, R., & Zsambok, C. E. (Eds.), Decision making in action: Models and methods (pp. 138147). New York: Ablex Publishing.Google Scholar
Klein, G. A., Ziegert, J. C., Knight, A. P., & Xiao, Y. (2006). Dynamic delegation: Shared, hierarchical, and deindividualized leadership in extreme action teams. Administrative Science Quarterly, 51(4), 590621.Google Scholar
Knezek, E. B., Vu, T., & Lee, J. (2022). Emergency responder willingness to respond during disasters: A literature review. Journal of Contingencies and Crisis Management, 30(1), 7181.CrossRefGoogle Scholar
Knox, H., O’Doherty, D. P., Vurdubakis, T., & Westrup, C. (2015). Something happened: Spectres of organization/disorganization at the airport. Human Relations, 68(6), 10011020.Google Scholar
Kramer, E.-H. (2007). Organizing doubt: Grounded theory, army units and dealing with dynamic complexity. Copenhagen: Copenhagen Business School Press.Google Scholar
Kriner, D. L., & Shen, F. X. (2010). The casualty gap: The causes and consequences of American wartime inequalities. Oxford: Oxford University Press.Google Scholar
Kristiansen, E., Johansen, F. H., & Carlström, E. (2019). When it matters most: Collaboration between first responders in incidents and exercises. Journal of Contingencies and Crisis Management, 27(1), 7278.Google Scholar
Kuipers, S., & Swinkels, M. (2018). Peak performance: Collaborative crisis management before and during international summits. International Journal of Emergency Management, 14(4), 344363.Google Scholar
Kvarnlöf, L., & Johansson, R. (2014). Boundary practices at incident sites: Making distinctions between emergency personnel and the public. International Journal of Emergency Services, 3(1), 6576.Google Scholar
Landgren, J. (2005). Supporting fire crew sensemaking enroute to incidents. International Journal of Emergency Management, 2(3), 176188.Google Scholar
Lanzara, G. F. (1983). Ephemeral organizations in extreme environments: Emergence, strategy, extinction. Journal of Management Studies, 20(1), 7195.Google Scholar
LaPorte, T. R., & Consolini, P. M. (1991). Working in practice but not in theory: Theoretical challenges of “high-reliability organizations.” Journal of Public Administration Research and Theory, 1(1), 1948.Google Scholar
Leach, K., & Rivera, J. D. (2022). Dismantling power asymmetries in disaster and emergency management research: Another argument for the application of critical theory. Risk, Hazards & Crisis in Public Policy, 13(4), 337-355.Google Scholar
Leader, N. (1998). Proliferating principles, or how to sup with the devil without getting eaten. The International Journal of Human Rights, 2(4), 127.Google Scholar
Lee, S. H., & Olshfski, D. (2002). Employee commitment and firefighters: It’s my job. Public Administration Review, 62(SI), 108114.Google Scholar
Lei, Z., Waller, M. J., Hagen, J., & Kaplan, S. (2016). Team adaptiveness in dynamic contexts: Contextualizing the roles of interaction patterns and in-process planning. Group & Organization Management, 41(4), 491525.Google Scholar
Lennie, S.-J., Sarah, E. C., & Sutton, A. (2020). Robocop – The depersonalisation of police officers and their emotions: A diary study of emotional labor and burnout in front line British police officers. International Journal of Law, Crime and Justice, 61, Article 100365.Google Scholar
Lentz, L. M., Smith-MacDonald, L., Malloy, D., Carleton, R. N., & Brémault-Phillips, S. (2021). Compromised conscience: A scoping review of moral injury among firefighters, paramedics, and police officers. Frontiers in Psychology, 12, Article 639781.Google Scholar
Levy, G., & Sasson-Levy, O. (2008). Militarized socialization, military service, and class reproduction: The experiences of Israeli soldiers. Sociological Perspectives, 51(2), 349374.Google Scholar
Lewis, J. F., Zeger, S. L., Li, X., Mann, N. C., Newgard, C. D., Haynes, S., … McCarthy, M. L. (2019). Gender differences in the quality of EMS care nationwide for chest pain and out-of-hospital cardiac arrest. Women’s Health Issues, 29(2), 116124.Google Scholar
Linderoth, G., Lippert, F., Østergaard, D., Ersbøll, A. K., Meyhoff, C. S., Folke, F., & Christensen, H. C. (2021). Live video from bystanders’ smartphones to medical dispatchers in real emergencies. BMC Emergency Medicine, 21(1), 110.Google Scholar
Lipsky, M. (1983). Street-level bureaucracy: The dilemmas of the individual in public service. New York: Russell Sage Foundation.Google Scholar
Löfquist, L. (2017). Virtues and humanitarian ethics. Disasters, 41(1), 4154.Google Scholar
Lois, J. (2003). Heroic efforts: The emotional culture of search and rescue volunteers. New York: New York University Press.Google Scholar
Lorenz, D. F., Schulze, K., & Voss, M. (2018). Emerging citizen responses to disasters in Germany. Disaster myths as an impediment for a collaboration of unaffiliated responders and professional rescue forces. Journal of Contingencies and Crisis Management, 26(3), 358367.Google Scholar
Lu, X., & Xue, L. (2016). Managing the unexpected: Sense‐making in the Chinese emergency management system. Public Administration, 94(2), 414429.Google Scholar
Lundberg, J., & Rankin, A. (2014). Resilience and vulnerability of small flexible crisis response teams: Implications for training and preparation. Cognition, Technology & Work, 16(2), 143155.Google Scholar
MacCoun, R. J., Kier, E., & Belkin, A. (2006). Does social cohesion determine motivation in combat? An old question with an old answer. Armed Forces & Society, 32(4), 646654.Google Scholar
Macpherson, A., Breslin, D., & Akinci, C. (2021). Organizational learning from hidden improvisation. Organization Studies, 43(6), 861883.Google Scholar
Magnussen, L. I., Carlstrøm, E., Sørensen, J. L., Torgersen, G.-E., Hagenes, E. F., & Kristiansen, E. (2017). Learning and usefulness stemming from collaboration in a maritime crisis management exercise in Northern Norway. Disaster Prevention and Management, 27(1), 129140.Google Scholar
Maguire, B., & Hagan, P. (2007). Disasters and communities: Understanding social resilience. The Australian Journal of Emergency Management, 22(2), 1620.Google Scholar
Maietta, M., Kennedy, E., & Bourse, F. (2017). The future of aid: INGOs in 2030. Retrieved from https://reliefweb.int/report/world/future-aid-ingos-2030Google Scholar
Maitlis, S., & Christianson, M. (2014). Sensemaking in organizations: Taking stock and moving forward. Academy of Management Annals, 8(1), 57125.Google Scholar
Maitlis, S., & Sonenshein, S. (2010). Sensemaking in crisis and change: Inspiration and insights from Weick (1988). Journal of Management Studies, 47(3), 551580.Google Scholar
Majchrzak, A., Jarvenpaa, S. L., & Hollingshead, A. B. (2007). Coordinating expertise among emergent groups responding to disasters. Organization Science, 18(1), 147161.Google Scholar
Marcinkowski, M. A., Bell, S. T., & Roma, P. G. (2021). The nature of conflict for teams in isolated, confined, and extreme environments. Acta Astronautica, 181, 8191.Google Scholar
Margolis, J. D., & Molinsky, A. (2008). Navigating the bind of necessary evils: Psychological engagement and the production of interpersonally sensitive behavior. Academy of Management Journal, 51(5), 847872.Google Scholar
Mastracci, S. H., & Adams, I. (2019). Emotional labor in emergency dispatch: Gauging effects of training protocols. Annals of Emergency Dispatch & Response, 7(3), 510.Google Scholar
Mastracci, S. H., Guy, M. E., & Newman, M. A. (2014). Emotional labor and crisis response: Working on the razor’s edge. New York: Routledge.Google Scholar
Matsakis, A. (2005). In harm’s way: Help for the wives of military men, police, EMTs, and firefighters. Oakland: New Harbinger Publications.Google Scholar
Maynard-Moody, S. W., & Musheno, M. C. (2003). Cops, teachers, counselors: Stories from the front lines of public service. Ann Arbor: University of Michigan Press.Google Scholar
Maynard‐Moody, S., & Musheno, M. (2012). Social equities and inequities in practice: Street‐level workers as agents and pragmatists. Public Administration Review, 72(s1), S16S23.Google Scholar
McCann, L., & Granter, E. (2019). Beyond ‘blue-collar professionalism’: Continuity and change in the professionalization of uniformed emergency services work. Journal of Professions and Organization, 6(2), 213232.Google Scholar
McConnell, A. (2011). Success? Failure? Something in-between? A framework for evaluating crisis management. Policy and Society, 30(2), 6376.Google Scholar
McConnell, A. (2020). Evaluating success and failure in crisis management. In E. K. Stern, D. Fischbacher-Smith, S. Kuipers, A. McConnell, D. Nohrstedt, & T. Preston (Eds.),The Oxford Encyclopedia of Crisis Analysis. Oxford: Oxford University Press. https://doi.org/10.1093/acrefore/9780190228637.013.1582Google Scholar
McConnell, A., & Drennan, L. (2006). Mission impossible? Planning and preparing for crisis. Journal of Contingencies and Crisis Management, 14(2), 5970.Google Scholar
McCormack, L., & Bamforth, S. (2019). Finding authenticity in an altruistic identity: The “lived” experience of health care humanitarians deployed to the 2014 Ebola crisis. Traumatology, 25(4), 289.Google Scholar
McCormick, S. (2016). New tools for emergency managers: An assessment of obstacles to use and implementation. Disasters, 40(2), 207225.Google Scholar
McDonald, M. A., Meckes, S. J., & Lancaster, C. L. (2021). Compassion for oneself and others protects the mental health of first responders. Mindfulness, 12(3), 659671.Google Scholar
McEntire, D. A. (2002). Coordinating multi‐organisational responses to disaster: Lessons from the March 28, 2000, Fort Worth tornado. Disaster Prevention and Management, 11(5), 369379.Google Scholar
McEntire, D. A., Kelly, J., Kendra, J. M., & Long, L. C. (2013). Spontaneous planning after the San Bruno gas pipeline explosion: A case study of anticipation and improvisation during response and recovery operations. Journal of Homeland Security and Emergency Management, 10(1), 161185.Google Scholar
McLennan, B., Whittaker, J., & Handmer, J. (2016). The changing landscape of disaster volunteering: Opportunities, responses and gaps in Australia. Natural Hazards, 84(3), 20312048.Google Scholar
Meier, P. (2011). New information technologies and their impact on the humanitarian sector. International Review of the Red Cross, 93(884), 12391263.Google Scholar
Mendonça, D., Jefferson, T., & Harrald, J. (2007). Collaborative adhocracies and mix-and-match technologies in emergency management. Communications of the ACM, 50(3), 4449.Google Scholar
Menninger, W. C. (1952). Psychological reactions in an emergency (flood). American Journal of Psychiatry, 109(2), 128130.Google Scholar
Merkus, S., Willems, T., Schipper, D., van Marrewijk, A., Koppenjan, J., Veenswijk, M., & Bakker, H. (2017). A storm is coming? Collective sensemaking and ambiguity in an inter-organizational team managing railway system disruptions. Journal of Change Management, 17(3), 228248.Google Scholar
Meshkati, N., & Khashe, Y. (2015). Operators’ improvisation in complex technological systems: Successfully tackling ambiguity, enhancing resiliency and the last resort to averting disaster. Journal of Contingencies and Crisis Management, 23(2), 9096.Google Scholar
Militello, L. G., Patterson, E. S., Bowman, L., & Wears, R. (2007). Information flow during crisis management: Challenges to coordination in the emergency operations center. Cognition, Technology & Work, 9(1), 2531.Google Scholar
Mills, J. T., & Miller, D. S. (2015). Educating the next generation of emergency management and homeland security professionals: Promoting racial and ethnic understanding via cultural competence and critical race theory. Journal of Applied Security Research, 10(4), 466480.Google Scholar
Mitroff, I. I., Shrivastava, P., & Udwadia, F. E. (1987). Effective crisis management. Academy of Management Perspectives, 1(4), 283292.Google Scholar
Moe, T. L., & Pathranarakul, P. (2006). An integrated approach to natural disaster management: Public project management and its critical success factors. Disaster Prevention and Management, 15(3), 396413.Google Scholar
Molendijk, T. (2021). Moral injury and soldiers in conflict: Political practices and public perceptions. New York: Routledge.Google Scholar
Moorhead, G., Ference, R., & Neck, C. P. (1991). Group decision fiascoes continue: Space shuttle Challenger and a revised groupthink framework. Human Relations, 44(6), 539550.Google Scholar
Moorkamp, M., Wybo, J.-L., & Kramer, E.-H. (2016). Pioneering with UAVs at the battlefield: The influence of organizational design on self-organization and the emergence of safety. Safety Science, 88, 251260.Google Scholar
Morris, J. C., Morris, E. D., & Jones, D. M. (2007). Reaching for the philosopher’s stone: Contingent coordination and the military’s response to Hurricane Katrina. Public Administration Review, 67(S1), 94106.Google Scholar
Morrow, B. H., & Enarson, E. (1996). Hurricane Andrew through women’s eyes. International Journal of Mass Emergencies and Disasters, 14(1), 522.Google Scholar
Moynihan, D. P. (2008). Combining structural forms in the search for policy tools: Incident command systems in US crisis management. Governance, 21(2), 205229.Google Scholar
Moynihan, D. P. (2009). The network governance of crisis response: Case studies of incident command systems. Journal of Public Administration Research and Theory, 19(4), 895915.Google Scholar
Mulder, F., Ferguson, J., Groenewegen, P., Boersma, F., & Wolbers, J. (2016). Questioning big data: Crowdsourcing crisis data towards an inclusive humanitarian response. Big Data & Society, 3(2).Google Scholar
National Commission on Terrorist Attacks Upon the United States. (2004). Final report of the national commission on terrorist attacks upon the United States. Washington: Government Printing Office.Google Scholar
Neal, D. M., & Phillips, B. D. (1995). Effective emergency management: Reconsidering the bureaucratic approach. Disasters, 19(4), 327337.Google Scholar
Neitzel, S., & Welzer, H. (2012). Soldaten – On fighting, killing and dying: The secret Second World War tapes of German POWs. New York: Simon & Schuster.Google Scholar
Neumayer, E., & Plümper, T. (2007). The gendered nature of natural disasters: The impact of catastrophic events on the gender gap in life expectancy, 1981–2002. Annals of the Association of American Geographers, 97(3), 551566.Google Scholar
Nilsson, S., Sjöberg, M., Kallenberg, K., & Larsson, G. (2011). Moral stress in international humanitarian aid and rescue operations: A grounded theory study. Ethics & Behavior, 21(1), 4968.Google Scholar
Nissen, S., Carlton, S., & Wong, J. H. (2022). Gaining ‘authority to operate’: Student‐led emergent volunteers and established response agencies in the Canterbury earthquakes. Disasters, 46(3), 832852.Google Scholar
Njå, O., & Rake, E. L. (2008). An essay on research methodology: An alternative approach to incident command research through participatory action research. Journal of Contingencies and Crisis Management, 16(2), 91100.Google Scholar
Nogami, T. (2018). Disaster myths among disaster response professionals and the source of such misconceptions. Journal of Contingencies and Crisis Management, 26(4), 491498.Google Scholar
Nowell, B., & Steelman, T. (2015). Communication under fire: The role of embeddedness in the emergence and efficacy of disaster response communication networks. Journal of Public Administration Research and Theory, 25(3), 929952.Google Scholar
O’Brien, T. (2015). The things they carried. London: Fourth Estate.Google Scholar
O’Connell, E., Abbott, R. P., & White, R. S. (2017). Emotions and beliefs after a disaster: A comparative analysis of Haiti and Indonesia. Disasters, 41(4), 803827.Google Scholar
O’Keefe, P., Westgate, K., & Wisner, B. (1976). Taking the “Naturalness” out of “Natural Disaster.” Nature, 260(15), 566567.Google Scholar
O’Toole, M., & Calvard, T. (2020). I’ve got your back: Danger, volunteering and solidarity in lifeboat crews. Work, Employment and Society, 34(1), 7390.Google Scholar
Ödlund, A. (2010). Pulling the same way? A multi‐perspectivist study of crisis cooperation in government. Journal of Contingencies and Crisis Management, 18(2), 96107.Google Scholar
Oelberger, C. R. (2019). The dark side of deeply meaningful work: Work‐relationship turmoil and the moderating role of occupational value homophily. Journal of Management Studies, 56(3), 558588.Google Scholar
Oliver, N., Calvard, T., & Potočnik, K. (2017). Cognition, technology, and organizational limits: Lessons from the Air France 447 disaster. Organization Science, 28(4), 729743.Google Scholar
Olson, R. S. (2000). Toward a politics of disaster: Losses, values, agendas, and blame. International Journal of Mass Emergencies and Disaster, 18(2), 265287.Google Scholar
Olsthoorn, P., & Schut, M. (2018). The ethics of border guarding: A first exploration and a research agenda for the future. Ethics and Education, 13(2), 157171.Google Scholar
Oppong, J. R., Boakye, K., Edziyie, R., Owusu, A. Y., & Tiwari, C. (2017). Emergency fire response in Ghana: The case of fire stations in Kumasi. African Geographical Review, 36(3), 253261.Google Scholar
Orton, J. D., & O’Grady, K. A. (2016). Cosmology episodes: A reconceptualization. Journal of Management, Spirituality & Religion, 13(3), 226245.Google Scholar
Parkinson, D., Duncan, A., & Archer, F. (2019). Barriers and enablers to women in fire and emergency leadership roles. Gender in Management, 34(2), 7893.Google Scholar
Patel, J., Nielsen, F., Badiani, A., Assi, S., Unadkat, V., Patel, B., … Wardle, H. (2020). Poverty, inequality and COVID-19: The forgotten vulnerable. Public Health, 183, 110111.Google Scholar
Patterson, P. D., Weaver, M. D., Landsittel, D. P., Krackhardt, D., Hostler, D., Vena, J. E., … Yealy, D. M. (2016). Teammate familiarity and risk of injury in emergency medical services. Emergency Medicine Journal, 33(4), 280285.Google Scholar
Pearce, A. P., Naumann, D., & O’Reilly, D. (2021). Mission command: Applying principles of military leadership to the SARS-CoV-2 (COVID-19) crisis. British Medical Journal, 167(1), 34.Google Scholar
Pearson, C. M., & Clair, J. A. (1998). Reframing crisis management. Academy of Management Review, 23(1), 5976.Google Scholar
Perrow, C. (1984). Normal accidents: Living with high risk technologies. Princeton: Princeton University Press.Google Scholar
Perry, R. W. (2004). Disaster exercise outcomes for professional emergency personnel and citizen volunteers. Journal of Contingencies and Crisis Management, 12(2), 6475.Google Scholar
Perry, R. W., & Lindell, M. K. (2003). Preparedness for emergency response: Guidelines for the emergency planning process. Disasters, 27(4), 336350.Google Scholar
Phillips, B. D. (2015). Disaster recovery. Boca Raton: CRC Press.Google Scholar
Powley, E. H. (2009). Reclaiming resilience and safety: Resilience activation in the critical period of crisis. Human Relations, 62(9), 12891326.Google Scholar
Pramanik, R. (2015). Challenges in coordination: Differences in perception of civil and military organizations by comparing international scientific literature and field experiences. Journal of Risk Research, 18(7), 9891007.Google Scholar
Prati, G., Catufi, V., & Pietrantoni, L. (2012). Emotional and behavioural reactions to tremors of the Umbria‐Marche earthquake. Disasters, 36(3), 439451.Google Scholar
Qadir, J., Ali, A., ur Rasool, R., Zwitter, A., Sathiaseelan, A., & Crowcroft, J. (2016). Crisis analytics: Big data-driven crisis response. Journal of International Humanitarian Action, 1(1), Article 12.Google Scholar
Quarantelli, E. L. (1960). Images of withdrawal behavior in disasters: Some basic misconceptions. Social Problems, 8(1), 6879.Google Scholar
Quarantelli, E. L. (1985). Organizational behavior in disasters and implications for disaster planning. Newark: Disaster Research Center, University of Delaware.Google Scholar
Quarantelli, E. L. (1988). Disaster crisis management: A summary of research findings. Journal of Management Studies, 25(4), 373385.Google Scholar
Quarantelli, E. L. (1997a). Problematical aspects of the information/communication revolution for disaster planning and research: Ten non‐technical issues and questions. Disaster Prevention and Management, 6(2), 94106.Google Scholar
Quarantelli, E. L. (1997b). Ten criteria for evaluating the management of community disasters. Disasters, 21(1), 3956.Google Scholar
Quarantelli, E. L. (2005). Catastrophes are different from disasters: Some implications for crisis planning and managing drawn from Katrina. Retrieved from https://items.ssrc.org/understanding-katrina/catastrophes-are-different-from-disasters-some-implications-for-crisis-planning-and-managing-drawn-from-katrina/Google Scholar
Quarantelli, E. L., & Dynes, R. R. (1977). Response to social crisis and disaster. Annual Review of Sociology, 3(1), 2349.Google Scholar
Quinn, R. W., & Worline, M. C. (2008). Enabling courageous collective action: Conversations from United Airlines flight 93. Organization Science, 19(4), 497516.Google Scholar
Raaphorst, N. (2018). How to prove, how to interpret and what to do? Uncertainty experiences of street-level tax officials. Public Management Review, 20(4), 485502.Google Scholar
Rake, E. L., & Njå, O. (2009). Perceptions and performances of experienced incident commanders. Journal of Risk Research, 12(5), 665685.Google Scholar
Ramos, Q. M. R., Kim, K. H., Park, J. H., Do Shin, S., Song, K. J., & Hong, K. J. (2021). Socioeconomic disparities in rapid ambulance response for out-of-hospital cardiac arrest in a public emergency medical service system: A nationwide observational study. Resuscitation, 158, 143150.Google Scholar
Rasmussen, M. B., Tolsgaard, M. G., Dieckmann, P., Østergaard, D., White, J., Plenge, P., & Ringsted, C. V. (2020). Social ties influence teamwork when managing clinical emergencies. BMC Medical Education, 20(1), Article 63.Google Scholar
Rauch, M., & Ansari, S. (2022). Waging war from remote cubicles: How workers cope with technologies that disrupt the meaning and morality of their work. Organization Science, 33(1), 83104.Google Scholar
Regehr, C., Goldberg, G., & Hughes, J. (2002). Exposure to human tragedy, empathy, and trauma in ambulance paramedics. American Journal of Orthopsychiatry, 72(4), 505513.Google Scholar
Remarque, E. M. (2004). All quiet on the western front. London: Bloomsbury Publishing.Google Scholar
Resseguier, A. (2018). The moral sense of humanitarian actors: An empirical exploration. Disasters, 42(1), 6280.Google Scholar
Ressler, E. (1978). Accountability as a program philosophy. Disasters, 2(2–3), 129133.Google Scholar
Rice, S., & Fallon, B. (2011). Retention of volunteers in the emergency services: Exploring interpersonal and group cohesion factors. Australian Journal of Emergency Management, 26(1), 1823.Google Scholar
Rietjens, S. J., & Bollen, M. T. (2008). Managing civil-military cooperation: A 24/7 joint effort for stability. Farnham: Ashgate Publishing, Ltd.Google Scholar
Rietjens, S. J., & Ruffa, C. (2019). Understanding coherence in UN peacekeeping: A conceptual framework. International Peacekeeping, 26(4), 383407.Google Scholar
Rimstad, R., Njå, O., Rake, E. L., & Braut, G. S. (2014). Incident command and information flows in a large‐scale emergency operation. Journal of Contingencies and Crisis Management, 22(1), 2938.Google Scholar
Rivera, K. D. (2015). Emotional taint: Making sense of emotional dirty work at the US Border Patrol. Management Communication Quarterly, 29(2), 198228.Google Scholar
Robert, B., & Lajtha, C. (2002). A new approach to crisis management. Journal of Contingencies and Crisis Management, 10(4), 181191.Google Scholar
Robert, R., Kentish-Barnes, N., Boyer, A., Laurent, A., Azoulay, E., & Reignier, J. (2020). Ethical dilemmas due to the Covid-19 pandemic. Annals of Intensive Care, 10(1), Article 84.Google Scholar
Roberts, K. H., & Bea, R. (2001). Must accidents happen? Lessons from high-reliability organizations. Academy of Management Perspectives, 15(3), 7078.Google Scholar
Rodriguez-Díaz, C. E., & Lewellen-Williams, C. (2020). Race and racism as structural determinants for emergency and recovery response in the aftermath of hurricanes Irma and Maria in Puerto Rico. Health Equity, 4(1), 232238.Google Scholar
Rodriguez, H., Trainor, J., & Quarantelli, E. L. (2006). Rising to the challenges of a catastrophe: The emergent and prosocial behavior following Hurricane Katrina. The Annals of the American Academy of Political and Social Science, 604(1), 82101.Google Scholar
Rosenthal, U., Hart, P. t., & Kouzmin, A. (1991). The bureau‐politics of crisis management. Public Administration, 69(2), 211233.Google Scholar
Roux‐Dufort, C. (2007). Is crisis management (only) a management of exceptions? Journal of Contingencies and Crisis Management, 15(2), 105114.Google Scholar
Rushton, C. H. (2016). Moral resilience: A capacity for navigating moral distress in critical care. AACN Advanced Critical Care, 27(1), 111119.Google Scholar
Salvarani, V., Rampoldi, G., Ardenghi, S., Bani, M., Blasi, P., Ausili, D., … Strepparava, M. G. (2019). Protecting emergency room nurses from burnout: The role of dispositional mindfulness, emotion regulation and empathy. Journal of Nursing Management, 27(4), 765774.Google Scholar
Sandal, G. M., Leon, G., & Palinkas, L. (2006). Human challenges in polar and space environments. Reviews in Environmental Science and Bio/Technology, 5(2–3), 281296.Google Scholar
Sandberg, J., & Tsoukas, H. (2015). Making sense of the sensemaking perspective: Its constituents, limitations, and opportunities for further development. Journal of Organizational Behavior, 36(S1), S6S32.Google Scholar
Sandvik, K. B. (2016). The humanitarian cyberspace: Shrinking space or an expanding frontier? Third World Quarterly, 37(1), 1732.Google Scholar
Sandvik, K. B., Jumbert, M. G., Karlsrud, J., & Kaufmann, M. (2014). Humanitarian technology: A critical research agenda. International Review of the Red Cross, 96(893), 219242.Google Scholar
Sanial, G. J. (2007). The response to Hurricane Katrina: A study of the Coast Guard’s culture, organizational design & leadership in crisis. Cambridge: Massachusetts Institute of Technology.Google Scholar
Sasson-Levy, O., & Amram-Katz, S. (2007). Gender integration in Israeli officer training: Degendering and regendering the military. Signs: Journal of Women in Culture and Society, 33(1), 105133.Google Scholar
Sassoon, S. (2013). Memoirs of an infantry officer: The memoirs of George Sherston. London: Penguin.Google Scholar
Sauer, L. M., Catlett, C., Tosatto, R., & Kirsch, T. D. (2014). The utility of and risks associated with the use of spontaneous volunteers in disaster response: A survey. Disaster Medicine and Public Health Preparedness, 8(1), 6569.Google Scholar
Scanlon, J., Helsloot, I., & Groenendaal, J. (2014). Putting it all together: Integrating ordinary people into emergency response. International Journal of Mass Emergencies and Disasters, 32(1), 4363.Google Scholar
Schakel, J.-K., van Fenema, P. C., & Faraj, S. (2016). Shots fired! Switching between practices in police work. Organization Science, 27(2), 391410.Google Scholar
Schakel, J.-K., & Wolbers, J. (2021). To the edge and beyond: How fast-response organizations adapt in rapidly changing crisis situations. Human Relations, 74(3), 405436.Google Scholar
Schmidt, A. (2019). Tensions and dilemmas in crisis governance: Responding to citizen volunteers. Administration & Society, 51(7), 11711195.Google Scholar
Schmutz, J. B., Lei, Z., Eppich, W. J., & Manser, T. (2018). Reflection in the heat of the moment: The role of in‐action team reflexivity in health care emergency teams. Journal of Organizational Behavior, 39(6), 749765.Google Scholar
Schneider, F. E., & Wildermuth, D. (2017). Using robots for firefighters and first responders: Scenario specification and exemplary system description. Paper presented at the 2017 18th International Carpathian Control Conference (ICCC), Sinaia, Romania.Google Scholar
Schneider, R. O. (2006). Principles of ethics for emergency managers. Journal of Emergency Management, 4(1), 5662.Google Scholar
Schneider, S. K. (1992). Governmental response to disasters: The conflict between bureaucratic procedures and emergent norms. Public Administration Review, 52(2), 135145.Google Scholar
Scott, R., & Nowell, B. (2020). Networks and crisis management. In Stern, E. K., Fischbacher-Smith, D., Kuipers, S., McConnell, A., Nohrstedt, D., & Preston, T. (Eds.), The Oxford Encyclopedia of Crisis Analysis. Oxford: Oxford University Press. https://doi.org/10.1093/acrefore/9780190228637.013.1582Google Scholar
Segal, M. W. (1986). The military and the family as greedy institutions. Armed Forces & Society, 13(1), 938.Google Scholar
Shanker, T., & Richtel, M. (2011). In new military, data overload can be deadly. The New York Times. Retrieved from www.nytimes.com/2011/01/17/technology/17brain.htmlGoogle Scholar
Shepherd, D. A., & Williams, T. A. (2014). Local venturing as compassion organizing in the aftermath of a natural disaster: The role of localness and community in reducing suffering. Journal of Management Studies, 51(6), 952994.Google Scholar
Shils, E. A., & Janowitz, M. (1948). Cohesion and disintegration in the Wehrmacht in World War II. Public Opinion Quarterly, 12(2), 280315.Google Scholar
Sidel, V. W., & Levy, B. S. (2003). Physician-soldier: A moral. In Beam, T. E., Sparacino, L. R., Pellegrino, E. D., Hartle, A. E., & Howe, E. G. (Eds.), Military medical ethics. Volume 1 (pp. 293329). Washington: TMM Publications.Google Scholar
Skar, M., Sydnes, M., & Sydnes, A. K. (2016). Integrating unorganized volunteers in emergency response management: A case study. International Journal of Emergency Services, 5(1), 5265.Google Scholar
Slim, H. (1997). Doing the right thing: Relief agencies, moral dilemmas and moral responsibility in political emergencies and war. Disasters, 21(3), 244257.Google Scholar
Slim, H. (2021). Localization is self-determination. Frontiers in Political Science, 3, Article 708584.Google Scholar
Snook, S. A. (2002). Friendly fire: The accidental shootdown of US Black Hawks over northern Iraq. Princeton: Princeton University Press.Google Scholar
Solnit, R. (2010). A paradise built in hell: The extraordinary communities that arise in disaster. New York: Penguin.Google Scholar
Spector, B. (2019). Constructing crisis. Cambridge: Cambridge University Press.Google Scholar
Stabile, B., Simon, K., Thornton, T. E., & Grant, A. (2022). Diversity and inclusion in emergency management and first response: Accounting for race and gender in codes of ethics in the United States. Public Integrity, 24(1), 82101.Google Scholar
Stachowski, A. A., Kaplan, S. A., & Waller, M. J. (2009). The benefits of flexible team interaction during crises. Journal of Applied Psychology, 94(6), 15361543.Google Scholar
Stallings, R. A., & Quarantelli, E. L. (1985). Emergent citizen groups and emergency management. Public Administration Review, 45(SI), 93100.Google Scholar
Staw, B. M., Sandelands, L. E., & Dutton, J. E. (1981). Threat rigidity effects in organizational behavior: A multilevel analysis. Administrative Science Quarterly, 26(4), 501524.Google Scholar
Steffen, S. L., & Fothergill, A. (2009). 9/11 volunteerism: A pathway to personal healing and community engagement. The Social Science Journal, 46(1), 2946.Google Scholar
Steigenberger, N. (2016). Organizing for the big one: A review of case studies and a research agenda for multi‐agency disaster response. Journal of Contingencies and Crisis Management, 24(2), 6072.Google Scholar
Stein, M. (2004). The critical period of disasters: Insights from sense-making and psychoanalytic theory. Human Relations, 57(10), 12431261.Google Scholar
Stephenson, M. (2005). Making humanitarian relief networks more effective: Operational coordination, trust and sense making. Disasters, 29(4), 337350.Google Scholar
Stephenson, R., & Anderson, P. S. (1997). Disasters and the information technology revolution. Disasters, 21(4), 305334.Google Scholar
Stoddard, A., Jillani, S., Caccavale, J., Cooke, P., Guillemois, D., & Klimentov, V. (2017). Out of reach: How insecurity prevents humanitarian aid from accessing the neediest. Stability: International Journal of Security and Development, 6(1), Article 1.Google Scholar
Suarez, F. F., & Montes, J. S. (2019). An integrative perspective of organizational responses: Routines, heuristics, and improvisations in a Mount Everest expedition. Organization Science, 30(3), 573599.Google Scholar
Sudmeier-Rieux, K. I. (2014). Resilience – An emerging paradigm of danger or of hope? Disaster Prevention and Management, 23(1), 6780.Google Scholar
Suparamaniam, N., & Dekker, S. (2003). Paradoxes of power: The separation of knowledge and authority in international disaster relief work. Disaster Prevention and Management, 12(4), 312318.Google Scholar
Svensson, M., & Hällgren, M. (2018). Sensemaking in sensory deprived settings: The role of non-verbal auditory cues for emergency assessment. European Management Journal, 36(3), 306318.Google Scholar
Svensson, M., & Pesämaa, O. (2018). How does a caller’s anger, fear and sadness affect operators’ decisions in emergency calls? International Review of Social Psychology, 31(1), Article 7.Google Scholar
Swann, C., Crust, L., & Allen-Collinson, J. (2016). Surviving the 2015 Mount Everest disaster: A phenomenological exploration into lived experience and the role of mental toughness. Psychology of Sport and Exercise, 27, 157167.Google Scholar
Taylor, S. E., Klein, L. C., Lewis, B. P., Gruenewald, T. L., Gurung, R. A., & Updegraff, J. A. (2000). Biobehavioral responses to stress in females: Tend-and-befriend, not fight-or-flight. Psychological Review, 107(3), 411429.Google Scholar
Telford, J., Cosgrave, J., & Houghton, R. (2006). Joint evaluation of the international response to the Indian Ocean tsunami: Synthesis report. London: Tsunami Evaluation Coalition (TEC).Google Scholar
Tempest, S., Starkey, K., & Ennew, C. (2007). In the Death Zone: A study of limits in the 1996 Mount Everest disaster. Human Relations, 60(7), 10391064.Google Scholar
Ter Heide, F. J. J. (2020). Empathy is key in the development of moral injury. European Journal of Psychotraumatology, 11(1), 1843261.Google Scholar
Terry, F. (2011). The International Committee of the Red Cross in Afghanistan: Reasserting the neutrality of humanitarian action. International Review of the Red Cross, 93(881), 173188.Google Scholar
Thompson, J. D., & Hawkes, R. W. (1962). Disaster, community organization and administrative process. In Baker, G. W. & Chapman, D. W. (Eds.), Man and society in disaster (pp. 268300). New York: Basic Books.Google Scholar
Thornborrow, T., & Brown, A. D. (2009). ‘Being regimented’: Aspiration, discipline and identity work in the British parachute regiment. Organization Studies, 30(4), 355376.Google Scholar
Tierney, K. (2003). Conceptualizing and measuring organizational and community resilience: Lessons from the emergency response following the September 11, 2001 attack on the World Trade Center. Newark: Disaster Research Center, University of Delaware.Google Scholar
Tierney, K. (2007). From the margins to the mainstream? Disaster research at the crossroads. Annual Review of Sociology, 33, 503525.Google Scholar
Tierney, K. (2019). Disasters: A sociological approach. Cambridge: Polity Press.Google Scholar
Tierney, K., Bevc, C., & Kuligowski, E. (2006). Metaphors matter: Disaster myths, media frames, and their consequences in Hurricane Katrina. The Annals of the American Academy of Political and Social Science, 604(1), 5781.Google Scholar
Tolstoy, L. (2001). War and peace. Hertfordshire: Wordsworth Editions.Google Scholar
Trainor, J., & Barsky, L. (2011). Reporting for duty? A Synthesis of research on role conflict, strain, and abandonment among emergency responders during disasters and catastrophes. Newark: Disaster Research Center, University of Delaware.Google Scholar
Trnka, J., Lundberg, J., & Jungert, E. (2016). Design and evaluation of a role improvisation exercise for crisis and disaster response teams. International Journal of Information Technology and Management, 15(3), 251271.Google Scholar
Tuckey, M. R., & Hayward, R. (2011). Global and occupation‐specific emotional resources as buffers against the emotional demands of fire‐fighting. Applied Psychology, 60(1), 123.Google Scholar
Turner, B. A. (1976). The organizational and interorganizational development of disasters. Administrative Science Quarterly, 21(3), 378397.Google Scholar
Turoff, M., Chumer, M., de Walle, B. V., & Yao, X. (2004). The design of a dynamic emergency response management information system (DERMIS). Journal of Information Technology Theory and Application (JITTA), 5(4), 135.Google Scholar
Twigg, J., & Mosel, I. (2017). Emergent groups and spontaneous volunteers in urban disaster response. Environment and Urbanization, 29(2), 443458.Google Scholar
Tyhurst, J. (1957). Psychological and social aspects of civilian disaster. Canadian Medical Association Journal, 76(5), 385393.Google Scholar
Uhr, C. (2017). Leadership ideals as barriers for efficient collaboration during emergencies and disasters. Journal of Contingencies and Crisis Management, 25(4), 301312.Google Scholar
United States Congress. (2006). A failure of initiative: Final report of the select bipartisan committee to investigate the preparation for and response to Hurricane Katrina (0160754259). Retrieved from www.congress.gov/congressional-report/109th-congress/house-report/377/1Google Scholar
van Burken, C. G. (2013). The non-neutrality of technology. Military Review, 93(May-June), 3947.Google Scholar
Van Wart, M., & Kapucu, N. (2011). Crisis management competencies: The case of emergency managers in the USA. Public Management Review, 13(4), 489511.Google Scholar
van Wynsberghe, A., & Comes, T. (2020). Drones in humanitarian contexts, robot ethics, and the human–robot interaction. Ethics and Information Technology, 22(1), 4353.Google Scholar
Vaughan, D. (1996). The Challenger launch decision: Risky technology, culture, and deviance at NASA. Chicago: University of Chicago Press.Google Scholar
Villar, E. B., & Miralles, F. (2021). Purpose‐driven improvisation during organisational shocks: Case narrative of three critical organisations and Typhoon Haiyan. Disasters, 45(2), 477497.Google Scholar
Vinzant, J. C., & Crothers, L. (1998). Street-level leadership: Discretion and legitimacy in front-line public service. Washington: Georgetown University Press.Google Scholar
Vivona, B. D. (2014). Humor functions within crime scene investigations: Group dynamics, stress, and the negotiation of emotions. Police Quarterly, 17(2), 127149.Google Scholar
Vogelaar, A. L., & Kramer, E.-H. (2004). Mission command in Dutch peace support missions. Armed Forces & Society, 30(3), 409431.Google Scholar
Von Batten, K. (2020). The first 100 days: The effects of the Covid-19 pandemic on healthcare workers’ efficacy and absenteeism in the United States and the United Kingdom. Retrieved from https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3633537Google Scholar
Von Clausewitz, C. (1997). On war. Ware: Wordsworth Editions.Google Scholar
Wachtendorf, T., & Kendra, J. (2006). The waterborne evacuation of lower Manhattan on September 11: A case of distributed sensemaking. Newark: Disaster Research Center, University of Delaware.Google Scholar
Wagner, S. L., Pasca, R., & Regehr, C. (2019). Firefighters and empathy: Does it hurt to care too much? Journal of Loss and Trauma, 24(3), 238250.Google Scholar
Waldman, S., Yumagulova, L., Mackwani, Z., Benson, C., & Stone, J. T. (2018). Canadian citizens volunteering in disasters: From emergence to networked governance. Journal of Contingencies and Crisis Management, 26(3), 394402.Google Scholar
Wallace, A. (1957). Mazeway disintegration: The individual’s perception of socio-cultural disorganization. Human Organization, 16(2), 2327.Google Scholar
Waller, M. J. (1999). The timing of adaptive group responses to nonroutine events. Academy of Management Journal, 42(2), 127137.Google Scholar
Waller, M. J., & Uitdewilligen, S. (2008). Talking to the room: Collective sensemaking during crisis situations. In Roe, R. A., Waller, M. J., & Clegg, S. (Eds.), Time in organizational research (pp. 208225). London: Routledge.Google Scholar
Walsh, S., & Johnson, O. (2018). Getting to zero: A doctor and a diplomat on the Ebola frontline. London: Bloomsbury Publishing.Google Scholar
Wankhade, P. (2021). New development: A ‘journey of personal and professional emotions’ – Emergency ambulance professionals during Covid-19. Public Money & Management, Online first.Google Scholar
WaughJr, W. L., & Streib, G. (2006). Collaboration and leadership for effective emergency management. Public Administration Review, 66(S1), 131140.Google Scholar
Webb, G. R. (2004). Role improvising during crisis situations. International Journal of Emergency Management, 2(1–2), 4761.Google Scholar
Webb, G. R., & Chevreau, F.-R. (2006). Planning to improvise: The importance of creativity and flexibility in crisis response. International Journal of Emergency Management, 3(1), 6672.Google Scholar
Weick, K. E. (1979). The social psychology of organizing. Reading: Addison-Wesley.Google Scholar
Weick, K. E. (1988). Enacted sensemaking in crisis situations. Journal of Management Studies, 25(4), 305317.Google Scholar
Weick, K. E. (1990). The vulnerable system: An analysis of the Tenerife air disaster. Journal of Management, 16(3), 571593.Google Scholar
Weick, K. E. (1993). The collapse of sensemaking in organizations: The Mann Gulch disaster. Administrative Science Quarterly, 38(4), 628652.Google Scholar
Weick, K. E. (1995). Sensemaking in organizations. Thousand Oaks: Sage.Google Scholar
Weick, K. E. (1996). Drop your tools: An allegory for organizational studies. Administrative Science Quarterly, 41(2), 301313.Google Scholar
Weick, K. E. (2004). Rethinking organizational design. In Boland, R. J. & Collopy, F. (Eds.), Managing as designing (pp. 3653). Stanford: Stanford University Press.Google Scholar
Weick, K. E. (2010). Reflections on enacted sensemaking in the Bhopal disaster. Journal of Management Studies, 47(3), 537550.Google Scholar
Weick, K. E. (2011). Organizing for transient reliability: The production of dynamic non‐events. Journal of Contingencies and Crisis Management, 19(1), 2127.Google Scholar
Weick, K. E., & Roberts, K. H. (1993). Collective mind in organizations: Heedful interrelating on flight decks. Administrative Science Quarterly, 38(3), 357381.Google Scholar
Weick, K. E., & Sutcliffe, K. M. (2001). Managing the unexpected. San Francisco: Jossey-Bass.Google Scholar
Weick, K. E., Sutcliffe, K. M., & Obstfeld, D. (2005). Organizing and the process of sensemaking. Organization Science, 16(4), 409421.Google Scholar
Wester, M. (2011). Fight, flight or freeze: Assumed reactions of the public during a crisis. Journal of Contingencies and Crisis Management, 19(4), 207214.Google Scholar
Whiteman, G., & Cooper, W. H. (2011). Ecological sensemaking. Academy of Management Journal, 54(5), 889911.Google Scholar
Whittaker, J., McLennan, B., & Handmer, J. (2015). A review of informal volunteerism in emergencies and disasters: Definition, opportunities and challenges. International Journal of Disaster Risk Reduction, 13, 358368.Google Scholar
Wiedemann, N. J., Pina e Cunha, M., & Clegg, S. R. (2021). Rethinking resistance as an act of improvisation: Lessons from the 1914 Christmas truce. Organization Studies, 42(4), 615635.Google Scholar
Williams, T. A., Gruber, D. A., Sutcliffe, K. M., Shepherd, D. A., & Zhao, E. Y. (2017). Organizational response to adversity: Fusing crisis management and resilience research streams. Academy of Management Annals, 11(2), 733769.Google Scholar
Williams, T. A., & Shepherd, D. A. (2016). Building resilience or providing sustenance: Different paths of emergent ventures in the aftermath of the Haiti earthquake. Academy of Management Journal, 59(6), 20692102.Google Scholar
Wolbers, J., & Boersma, F. (2013). The common operational picture as collective sensemaking. Journal of Contingencies and Crisis Management, 21(4), 186199.Google Scholar
Wolbers, J., Boersma, F., & Groenewegen, P. (2018). Introducing a fragmentation perspective on coordination in crisis management. Organization Studies, 39(11), 15211546.Google Scholar
Wolf, L. A., Perhats, C., Delao, A. M., Moon, M. D., Clark, P. R., & Zavotsky, K. E. (2016). “It’s a burden you carry”: Describing moral distress in emergency nursing. Journal of Emergency Nursing, 42(1), 3746.Google Scholar
Wong, L., Kolditz, T., Millen, R., & Potter, T. (2003). Why they fight: Combat motivation in the Iraq war. Carlisle: Strategic Studies Institute, US Army War College.Google Scholar
Wortel, E., & Bosch, J. (2011). Strengthening moral competence: A ‘train the trainer’ course on military ethics. Journal of Military Ethics, 10(1), 1735.Google Scholar
Wu, A., Convertino, G., Ganoe, C., Carroll, J. M., & Zhang, X. L. (2013). Supporting collaborative sense-making in emergency management through geo-visualization. International Journal of Human-Computer Studies, 71(1), 423.Google Scholar
Zhou, Q., Huang, W., & Zhang, Y. (2011). Identifying critical success factors in emergency management using a fuzzy DEMATEL method. Safety Science, 49(2), 243252.Google Scholar
Zijderveld, H. J. T., & Kalkman, J. P. (Forthcoming). Emergent organizing: Origins and evolution of temporary crisis response organizations. Under review.Google Scholar
Zook, M., Graham, M., Shelton, T., & Gorman, S. (2010). Volunteered geographic information and crowdsourcing disaster relief: A case study of the Haitian earthquake. World Medical & Health Policy, 2(2), 733.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure [email protected] is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

  • References
  • Jori P. Kalkman, Netherlands Defense Academy
  • Book: Frontline Crisis Response
  • Online publication: 28 September 2023
Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

  • References
  • Jori P. Kalkman, Netherlands Defense Academy
  • Book: Frontline Crisis Response
  • Online publication: 28 September 2023
Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

  • References
  • Jori P. Kalkman, Netherlands Defense Academy
  • Book: Frontline Crisis Response
  • Online publication: 28 September 2023
Available formats
×