9 - Coordination

Summary

Interorganizational coordination is increasingly viewed as crucial to frontline crisis response. Contemporary crises often require the collective action of multiple organizations. Many researchers recommend integrating frontline responders of diverse organizations to make good use of scarce resources and synchronize their actions. In practice, frontline responders frequently choose fragmentation by dividing responsibilities and limiting interactions instead. This allows them to implement a fast response without being dependent on others. At the same time, it can lead to safety risks and suboptimal outcomes. Frontline responders face a dilemma, because they have an interest in pursuing both integration and fragmentation. It is useful to note that coordination may not always be the right course of action in a crisis. Even if it is, it does not necessarily need to be formal, as much coordination emerges in the operational field. For more structured ways of coordinating, the nature of the crisis and existing interorganizational relations are useful guides in how to organize the coordination. Generally, it must be conditional upon the situation at hand.