3 - Stakeholders

Summary

Introduction

The nature of an organisation gives the basis on which other aspects of the risk management context can be built. One of the more important aspects is the nature of the relationships that various stakeholders have with an institution. There are a number of ways in which these relationships can be described, but a good starting point is to classify them into one of several broad types, these types being:

• principal;

• agency;

• controlling;

• advisory; and

• incidental.

In this chapter, these relationships are considered in more detail, to make it easier to understand where risks can occur.

Principals

All financial institutions need and use capital (as do all non-financial institutions), and the principal relationships describe those parties who either contribute capital to or receive capital from the institution. Providers can be categorised broadly into those who expect a fixed, or at least predetermined, return on their capital (providers of debt capital, debtholders) and those who expect whatever is left (providers of equity capital, shareholders). The former will generally be creditors of the institution. This means that they have lent money to the institution, and are reliant on the institution being able to repay the debt. Shareholders, on the other hand, are not owed money by the institution; rather, they can be regarded as part owners of the institution. On the other side, institutions have relationships with their customers.