2 - Automation, Surveillance, and the Administrative State

Summary

This chapter illustrates the rise of automated decision-making and surveillance technologies in government, alongside the growing political inequality within Western liberal democracies. It examines the historical development of the use of technology in government, from paper-based systems to increasingly networked electronic systems, culminating in the extensive use of automation and AI in government. It demonstrates the effect of new technologies on vulnerable populations, honing in on social security as a case study. It shows that since the 1970s, the rapid advancements of technologies, combined with the “new public management” ideology, have effected fundamental changes in the processes, structures, staffing levels, and operations of government to an unprecedented extent. To illustrate the significant issues relating to the use of automated government decision-making, the chapter focuses on the government’s use of automation in social security as a case study.