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28 - Affective Climate and Organization-Level Emotion Management

from Part IV - Workplace Affect and Organizational, Social, and Cultural Processes

Published online by Cambridge University Press:  25 June 2020

By
Neal M. Ashkanasy ,
Charmine E. J. Härtel  and
Agata Bialkowski
Edited by
Liu-Qin Yang ,
Russell Cropanzano ,
Catherine S. Daus  and
Vicente Martínez-Tur
Liu-Qin Yang
Affiliation:
Portland State University
Russell Cropanzano
Affiliation:
University of Colorado
Catherine S. Daus
Affiliation:
Southern Illinois University Edwardsville
Vicente Martínez-Tur
Affiliation:
Universitat de València, Spain
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Summary

While scholars have studied the role of emotions in work settings since Aristotle (see Mastenbroek, 2000, for a historical overview), the topic did not enter mainstream organizational scholarship until the 1990s (Ashkanasy, Härtel, & Daus, 2002; Härtel, Zerbe, & Ashkanasy, 2005). In this chapter, we utilize the five-level model developed by Ashkanasy (2003; see also Ashkanasy & Dorris, 2017; Ashkanasy & Humphrey, 2011) as an organizing framework in reviewing research on ways institutional leaders should manage employee emotions at the organization-wide level. We start with a brief summary of the five-level model before offering recommendations as to (a) how organizational leaders can foster positive affective organizational cultures and climates; and (b) how leaders may avoid creating negative affective organizational cultures and climates. We conclude by discussing the need for leaders to emphasize the value of experiencing and expressing positive and negative affect, and we offer suggestions for future research.

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Chapter
Information
The Cambridge Handbook of Workplace Affect , pp. 375 - 386
Publisher: Cambridge University Press
Print publication year: 2020

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