Skip to main content Accessibility help

We use cookies to distinguish you from other users and to provide you with a better experience on our websites. Close this message to accept cookies or find out how to manage your cookie settings.

Close cookie message
×
Hostname: page-component-cc8bf7c57-hbs24 Total loading time: 0 Render date: 2024-12-12T06:25:17.322Z Has data issue: false hasContentIssue false

18 - Cybertourism

from Part III - Activities in Cyber Behavior

Published online by Cambridge University Press:  06 December 2024

By
Marios Sotiriadis
Edited by
Zheng Yan
Zheng Yan
Affiliation:
University at Albany, State University of New York
Get access

Summary

1 Introduction

 1.1 The Approach

 1.2 Developments and Advances in ICTs and Cyberspace: The Main Eras of Research

 1.3 Library Resources

2 First Era: Electronic Tourism Research

 2.1 Major Topics, Antecedents and Influences

  2.1.1 Customer Experience Journey

  2.1.2 Website Design and Evaluation

  2.1.3 Antecedents: Website Attributes and Consumers’ Personal Traits

 2.2 Other Elements

  2.2.1 Theories

  2.2.2 Timeframe

3 Second Era: Digital Tourism Research

 3.1 Web 2.0 and Social Media

  3.1.1 Main Topics

  3.1.2 Antecedents

  3.1.3 Influences of Online Reviews and UGC on Consumer Behaviour

  3.1.4 Other Elements

 3.2 Mobile Technology and Devices

  3.2.1 Topics

  3.2.2 Antecedents and Influences

  3.2.3 Other Elements

 3.3 Enabling Technologies

  3.3.1 Topics

  3.3.2 Antecedents and Influences

  3.3.3 Other Elements

4 Third Era: Smart Tourism Research

 4.1 Topics

 4.2 Other Elements: Theories and Methods

  4.2.1 Theories

  4.2.2 Methods and Approaches

  4.2.3 Timeframe

5 Avenues/Pathways for Future Research: Suggestions

 5.1 Tourist Consumer Behaviour

 5.2 Technological Advances, Applications and their Influence on Tourist Consumers

Keywords

tourist consumersperiods of academic researchleading researcherscyberspaceinformation and communication technologiesbehaviourantecedentsinfluences
Type
Chapter
Information
The Cambridge Handbook of Cyber Behavior , pp. 517 - 549
Publisher: Cambridge University Press
Print publication year: 2023

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Aebli, A. (2009). Tourists’ motives for gamified technology use. Annals of Tourism Research, 78, 102753, https://doi.org/10.1016/j.annals.2019.102753CrossRefGoogle Scholar
Buhalis, D. (2019), Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: A perspective article. Tourism Review, 75(1), 267–272. https://doi.org/10.1108/TR-06-2019-0258CrossRefGoogle Scholar
Buhalis, D. & Foerste, M. (2015). SoCoMo marketing for travel and tourism: Empowering co-creation of value. Journal of Destination Marketing and Management, 4, 151–161.CrossRefGoogle Scholar
Buhalis, D. & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet – The state of e-tourism research. Tourism Management, 29(4), 609–623.CrossRefGoogle Scholar
Buhalis, D., Leung, D., Law, R. (2011). eTourism: Critical information and communication technologies for tourism destinations. In: Wang, Y., Pizam, A. (Eds.), Destination marketing and management: Theories and applications. CABI, New York, pp. 205–224.CrossRefGoogle Scholar
Buhalis, D. & Sinarta, Y. (2019). Real-time co-creation and nowness service: Lessons from tourism and hospitality. Journal of Travel & Tourism Marketing, 36, 563–582.CrossRefGoogle Scholar
Buonincontri, P. & Micera, R. (2016). The experience co-creation in smart tourism destinations: A multiple case analysis of European destinations. Information Technology and Tourism, 16, 285–315.CrossRefGoogle Scholar
Campos, A. C., Mendes, J., Oom do Valle, P. & Scott, N. (2018). Co-creation of tourist experiences: A literature review. Current Issues in Tourism, 21(4), 369–400 DOI: http://dx.doi.org/10.1080/13683500.2015.1081158CrossRefGoogle Scholar
Choe, Y. & Fesenmaier, D. R. (2017). The quantified traveller: Implications for smart tourism development. In Analytics in Smart Tourism Design, Tourism on the Verge. Xiang, Z., Fesenmaier, D. R., Eds. Springer International Publishing, pp. 65–77.CrossRefGoogle Scholar
Dayour, F., Park, S. & Kimb, A. N. (2019) Backpackers’ perceived risks towards smartphone usage and risk reduction strategies: A mixed methods study. Tourism Management. 72, 52–68. https://doi.org/10.1016/j.tourman.2018.11.003CrossRefGoogle Scholar
Femenia-Serra, F. & Neuhofer, B. (2018). Smart tourism experiences: Conceptualization, key dimensions and research agenda. Journal of Regional Research, 42, 129–150.Google Scholar
Femenia-Serra, F., Neuhofer, B. & Ivars-Baidal, J. A. (2019). Towards a conceptualization of smart tourists and their role within the smart destination scenario. The Service Industries Journal, 39, 109–133.CrossRefGoogle Scholar
Flavián, C., Ibáñez-Sánchez, S. & Orús, C. (2019). The impact of virtual, augmented and mixed reality technologies on the customer experience. Journal of Business Research, 100, 547–560. https://doi.org/10.1016/j.jbusres.2018.10.050CrossRefGoogle Scholar
Gretzel, U., Reino, S., Kopera, S. & Koo, C. (2015). Smart tourism challenges. Journal of Tourism, 6, 41–47.Google Scholar
Gretzel, U. Sigala, M., Xiang, Z. & Koo, C. (2015) Smart tourism: Foundations and developments. Electronic Markets, 25, 179–188.CrossRefGoogle Scholar
Gretzel, U., Zhong, L. & Koo, C. (2016). Application of smart tourism to cities. International Journal of Tourist Cities, 2. doi:10.1108/IJTC-04-2016-0007Google Scholar
Hsu, A., King, B., Wang, D. & Buhalis, D. (2016). In-destination tour products and the disrupted tourism industry: Progress and prospects. Information Technology & Tourism, 17, 1–21. https://doi.org/10.1007/s40558-016-0067-yGoogle Scholar
Ingram, C. Caruana, R. & McCabe, S. (2017). PARTicipative inquiry for tourist experience. Annals of Tourism Research, 65, 13–24.CrossRefGoogle Scholar
Khan, S. M., Woo, M., Nam, K. & Chathoth, K. P. (2017). Smart city and smart tourism: A case of Dubai. Sustainability, http://doi.org/10.3390/su9122279CrossRefGoogle Scholar
Kim, J., & Fesenmaier, D. R. (2017). Sharing tourism experiences: The posttrip experience. Journal of Travel Research, 56(1), 28–40. doi:10.1177/0047287515620491CrossRefGoogle Scholar
Kim, M. J. & Hall, C. M. (2019) A hedonic motivation model in virtual reality tourism: Comparing visitors and non-visitors. International Journal of Information Management, 46, 236–249. https://doi.org/10.1016/j.ijinfomgt.2018.11.016CrossRefGoogle Scholar
Kim, M. J. & Hall, M. C. (2020). What drives visitor economy crowdfunding? The effect of digital storytelling on unified theory of acceptance and use of technology. Tourism Management Perspectives, 34, 100638. https://doi.org/10.1016/j.tmp.2020.100638CrossRefGoogle Scholar
Kotler, P., Bowen, J. T. & Makens, J. C. (2019). Marketing for Hospitality and Tourism (5th ed.). Prentice Hall.Google Scholar
Kyung, L. L., Lee, Y. & Yang, B. B. (2019). Exploring the effect of heuristic factors on the popularity of user-curated ‘Best places to visit’ recommendations in an online travel community. Information Processing & Management, 56(4), 1391–1408. https://doi.org/10.1016/j.ipm.2018.03.009Google Scholar
Lalicic, L. & Dickinger, A. (2019). An assessment of user-driven innovativeness in a mobile computing travel platform. Technological Forecasting and Social Change, 144, 233–241. https://doi.org/10.1016/j.techfore.2017.02.024CrossRefGoogle Scholar
Law, R., Buhalis, D. & Cobanoglu, C. (2014). Progress on information and communication technologies in hospitality and tourism. International Journal of Contemporary Hospitality Management, 26(5), 727–750.CrossRefGoogle Scholar
Law, R., Leung, R. & Buhalis, D. (2009). Information technology applications in hospitality and tourism: A review of publications from 2005 to 2007. Journal of Travel & Tourism Marketing, 26(5–6), 599–623 https://doi.org/10.1080/10548400903163160CrossRefGoogle Scholar
Law, R., Qi, S. & Buhalis, D. (2010). Progress in tourism management: A review of website evaluation in tourism research. Tourism Management, 31, 297–313.CrossRefGoogle Scholar
Leung, R. & Law, R. (2007). Information technology publications in leading tourism journals: A study of 1985–2004. Information Technology and Tourism, 9(2), 133–144.CrossRefGoogle Scholar
Leung, D., Law, R., van Hoof, H. & Buhalis, D. (2013). Social media in tourism and hospitality: A literature review. Journal of Travel & Tourism Marketing, 30(1–2), 3–22.CrossRefGoogle Scholar
Leung, X. Y., Xue, L. & Bai, B. (2015). Internet marketing research in hospitality and tourism: A review and journal preferences. International Journal of Contemporary Hospitality Management, 27(7), 1556–1572.CrossRefGoogle Scholar
Li, C., Guo, S., Wang, C. L. & Zhang, J. (2019). Veni, vidi, vici: The impact of social media on virtual acculturation in tourism context. Technological Forecasting and Social Change, 145, 513–522. https://doi.org/10.1016/j.techfore.2019.01.013CrossRefGoogle Scholar
London School of Economics. (2016). Travel Distribution: The End of the World as We Know It? LSE Consulting & Amadeus.Google Scholar
Lyu, J., Li, M. & Law, R. (2019) Experiencing P2P accommodations: Anecdotes from Chinese customers. International Journal of Hospitality Management, 77, 323–332. https://doi.org/10.1016/j.ijhm.2018.07.012CrossRefGoogle Scholar
Malone, C., McKechnie, S. & Tynan, C. (2017). Tourists’ emotions as a resource for customer value creation, concretion, and destruction: A customer-grounded understanding. Journal of Travel Research, 57(7), 843–855.CrossRefGoogle Scholar
Morrison, A. M. (2019). Marketing and Managing Tourism Destinations (2nd ed.). Routledge.Google Scholar
Munar, A. M. (2016). Social media. In Encyclopedia of Tourism. Jafari, J. & Xiao, H. Eds. Springer, pp. 869–871.CrossRefGoogle Scholar
Navío-Marco, J., Ruiz-Gómeza, L. M. & Sevilla-Sevilla, C. (2018). Progress in information technology and tourism management: 30 years on and 20 years after the internet – Revisiting Buhalis & Law’s landmark study about eTourism. Tourism Management, 69, 460–470.CrossRefGoogle Scholar
Neuhofer, B., Buhalis, D. & Ladkin, A. (2014). A typology of technology enhanced experiences. International Journal of Tourism Research, 16, 340–350.CrossRefGoogle Scholar
Park, O-J., Kim, M. G. & Ryu, J-H. (2019). Interface effects of online media on tourists’ attitude changes. Tourism Management Perspectives, 30, 262–274, https://doi.org/10.1016/j.tmp.2019.03.005CrossRefGoogle Scholar
Pesonen, A. J. (2013). Information and communications technology and market segmentation in tourism: A review. Tourism Review, 68(2), 14–30.CrossRefGoogle Scholar
Shaw, C. & Ivens, J. (2002). Building Great Customer Experiences. Palgrave Macmillan.CrossRefGoogle Scholar
Shen, S., Sotiriadis, M. & Zhou, Q. (2020). Could smart tourists be sustainable and responsible as well? The contribution of Social Networking Sites to improving their sustainable and responsible behaviour. Sustainability, 12(4), 1470; https://doi.org/10.3390/su12041470CrossRefGoogle Scholar
Shen, S., Sotiriadis, M. & Zhang, Y. (2020). The influence of smart technologies on customer journey in tourist attractions within the smart tourism management framework. Sustainability, 12(10), 4157; https://doi.org/10.3390/su12104157CrossRefGoogle Scholar
Shostack, G. L. (1984). Designing services that deliver. Harvard Business Review, 62(1), 133–139.Google Scholar
Sigala, M. (2015). The application and impact of gamification funware on trip planning and experiences: The case of TripAdvisor’s funware. Electronic Markets, 25(3), 189–209.CrossRefGoogle Scholar
Sigala, M., Christou, E. & Gretzel, U. (2012). Social Media in Travel, Tourism and Hospitality: Theory, Practice and Cases. Ashgate.Google Scholar
Sotiriadis, M. (2017). Sharing tourism experiences in social media: A literature review and a set of suggested business strategies. International Journal of Contemporary Hospitality Management, 29(1), 179–225.CrossRefGoogle Scholar
Standing, C., Tang-Taye, J-P. & Boyer, M. (2014). The impact of the Internet in travel and tourism: A research review 2001–2010. Journal of Travel & Tourism Marketing, 31(1), 82–113. https://doi.org/10.1080/10548408.2014.861724CrossRefGoogle Scholar
Thakran, K. & Verma, R. (2013). The emergence of hybrid online distribution channels in travel, tourism and hospitality. Cornell Hospitality Quarterly, 54(3), 240–247.CrossRefGoogle Scholar
Ukpabi, D. C. & Karjaluoto, H. (2017). Consumers’ acceptance of information and communications technology in tourism: A review. Telematics and Informatics, 34(5), 618–644. https://doi.org/10.1016/j.tele.2016.12.002CrossRefGoogle Scholar
Ukpabi, D. C. & Karjaluoto, H. (2018). What drives travelers’ adoption of user-generated content? A literature review. Tourism Management Perspectives. 28, 251–273. https://doi.org/10.1016/j.tmp.2018.03.006CrossRefGoogle Scholar
Voss, C. & Zomerdijk, L. (2007). Innovation in experiential services – An empirical view. In: DTI (Ed.). Innovation in Services. DTI, pp. 97–134. Available at www.dti.gov.uk/files/file39965.pdf. Accessed on 20 May 2020.Google Scholar
Wang, D., Park, S. & Fesenmaier, D. R. (2012). The role of smartphones in mediating the touristic experience. Journal of Travel Research, 51, 371–387.CrossRefGoogle Scholar
Xiang, Z., Mignini, V. P. & Fesenmaier, D. R. (2015). Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet. Journal of Retail Consumer Services, 22, 244–249.CrossRefGoogle Scholar
Yachin, J. M. (2018). The ‘customer journey’: Learning from customers in tourism experience encounters. Tourism Management Perspectives, 28, 201–210.CrossRefGoogle Scholar
Ye, H. B., Ye, H. & Law, R. (2020). Systematic review of smart tourism research. Sustainability, 12, 3401.CrossRefGoogle Scholar
Yu, C-E. & Sun, R. (2019). The role of Instagram in the UNESCO’s creative city of gastronomy: A case study of Macau. Tourism Management, 75, 257–268. https://doi.org/10.1016/j.tourman.2019.05.011CrossRefGoogle Scholar
Zeng, B. & Gerritsen, R. (2014). What do we know about social media in tourism? A review. Tourism Management Perspectives, 10, 27–36.CrossRefGoogle Scholar
Zhang, L. & Yang, J. (2016). Smart tourism. In Encyclopedia of Tourism. Jafari, J. and Xiao, H. Eds. Springer, pp. 862–863.CrossRefGoogle Scholar

Save book to Kindle

To save this book to your Kindle, first ensure [email protected] is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

  • Cybertourism
  • Edited by Zheng Yan, University at Albany, State University of New York
  • Book: The Cambridge Handbook of Cyber Behavior
  • Online publication: 06 December 2024
  • Chapter DOI: https://doi.org/10.1017/9781107165250.022
Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

  • Cybertourism
  • Edited by Zheng Yan, University at Albany, State University of New York
  • Book: The Cambridge Handbook of Cyber Behavior
  • Online publication: 06 December 2024
  • Chapter DOI: https://doi.org/10.1017/9781107165250.022
Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

  • Cybertourism
  • Edited by Zheng Yan, University at Albany, State University of New York
  • Book: The Cambridge Handbook of Cyber Behavior
  • Online publication: 06 December 2024
  • Chapter DOI: https://doi.org/10.1017/9781107165250.022
Available formats
×