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25 - Crisis Informatics

from Part III - Activities in Cyber Behavior

Published online by Cambridge University Press:  06 December 2024

By
Christian Reuter  and
Marc-André Kaufhold
Edited by
Zheng Yan
Zheng Yan
Affiliation:
University at Albany, State University of New York
Get access

Summary

1 Introduction and Brief History

2 Usage Patterns – Types of Interaction in Social Media

 2.1 Citizens to Citizens (C2C) – Self-Coordination and Help

 2.2 Authorities to Citizens (A2C) – Crisis Communication and Public Alerting

 2.3 Citizens to Authorities (C2A) – Integration of Citizen-Generated Content

 2.4 Authorities to Authorities (A2A) – Inter- and Intra-Organizational Crisis Management

3 Role Patterns – Types of Users in Social Media

 3.1 Public Perspective – Emerging, Expanding, and Extending Groups and Virtual and Technical Communities

 3.2 Authority Perspective – Incident Management and Virtual Operations Support Teams

4 Information Patterns – Gathering and Analysis of Big Crisis Data

 4.1 Channels, Access, and Content in Social Media

 4.2 Analysis, Filtering, and Evaluation of Social Data

5 Perception Patterns – Views on Social Media

 5.1 Authorities’ Perception of Social Media

 5.2 Citizens’ Perception of Social Media

6 Future Directions

Keywords

crisis informaticssocial mediacrisesemergenciesdisastersself-coordinationcrisis communicationsituational awarenesssocial media analytics
Type
Chapter
Information
The Cambridge Handbook of Cyber Behavior , pp. 737 - 770
Publisher: Cambridge University Press
Print publication year: 2023

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