Business Performance Measurement: Theory and Practice

doi:10.1017/CBO9780511753695

The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. This multidisciplinary, international book draws together the key themes to provide an up-to-date summary of the leading ideas in business performance measurement, theory and practice. It includes viewpoints from a range of fields including accounting, operations management, marketing, strategy and organisational behaviour. The book will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline.

‘… this book assembles an impressive collection of contemporary thought on the theory, practice and development of business performance measurement … a stimulating foundation for reflecting on issues and progress in performance measurement.’

Source: Accounting & Business Research

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Contents

21 - Measuring eBusiness performance
pp 343-360
- By Andy Neely, Bernard Marr, Chris Adams, Neha Kapashi
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Index
pp 361-366
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Business Performance Measurement

Theory and Practice

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Contents

21 - Measuring eBusiness performance
pp 343-360

Index
pp 361-366

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Business Performance Measurement

Theory and Practice

Book description

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Contents

21 - Measuring eBusiness performance pp 343-360

Index pp 361-366

Metrics

Full text views

Book summary page views

21 - Measuring eBusiness performance
pp 343-360

Index
pp 361-366