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Chapter 12 - Solution #8: Make Changes in Workflow in Organizations

Published online by Cambridge University Press:  08 July 2022

John E. Kello  and
Joseph A. Allen
John E. Kello
Affiliation:
Davidson College, North Carolina
Joseph A. Allen
Affiliation:
University of Utah
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Summary

As important as individual solutions and team-based solutions are, there is a critical third level of potential solutions that can and should be implemented, namely, system-level solutions. Some of these broader solutions can be implemented fairly directly by leaders in local healthcare systems, including individual practices and hospitals. One especially important “local systems” solution is workflow analysis and workflow simplification. As valuable as improving workflow is, it is a challenge to persuade leaders to engage in such a change process, and it is a challenge to persuade those who would benefit from workflow simplification to actually change their behavior. The pandemic is providing a major “reset” opportunity, the chance to rethink how we do things in general and, more particularly, in healthcare.

Keywords

team culturegoal settingremoving barriers
Type
Chapter
Information
The Burned Out Physician
Managing the Stress and Reducing the Errors
 , pp. 158 - 167
Publisher: Cambridge University Press
Print publication year: 2022

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References

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