Contents
1The person at the centre of health systems: an introduction
2Person-centredness: exploring its evolution and meaning in the health system context
3Person-centred health systems: strategies, drivers and impacts
4Achieving person-centred health systems: levers and strategies
7Listening to people: measuring views, experiences and perceptions
9Choosing payers: can insurance competition strengthen person-centred care?
10The service user as manager of care: the role of direct payments and personal budgets
11Choosing treatments and the role of shared decision-making
12The person at the centre? The role of self-management and self-management support