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9 - Legal Tech in Consumer Relations and Small-Value Claims

A Survey

from Part III - Legal Tech in Consumer Relations and Small Claims

Published online by Cambridge University Press:  18 November 2021

By
Francisco de Elizalde
Edited by
Larry A. DiMatteo ,
André Janssen ,
Pietro Ortolani ,
Francisco de Elizalde ,
Michel Cannarsa  and
Mateja Durovic
Larry A. DiMatteo
Affiliation:
University of Florida
André Janssen
Affiliation:
Radboud Universiteit Nijmegen
Pietro Ortolani
Affiliation:
Radboud Universiteit Nijmegen
Francisco de Elizalde
Affiliation:
IE University Madrid
Michel Cannarsa
Affiliation:
Catholic Lyon University
Mateja Durovic
Affiliation:
King's College London
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Summary

Legal tech (LT) companies operating in litigation predominantly address B2C relationships, which is odd against the overall LT backdrop where B2B solutions prevail.1 A ‘no win no fee’ policy, whereby consumers are only charged for success, is popular among LT companies that manage claims.2 Even though their contingency fees tend to be significant,3 they attract consumers who would otherwise have abandoned a claim as a result of rational apathy due to its small value. The automated management of claims has impacted consumer access to justice as the activity of LT companies has led to an increase in redress for small value claims.4

Keywords

Litigationsurveyconsumer contractslegal techtechnological efficiencyprivate lawautomationapplicable law
Type
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Information
The Cambridge Handbook of Lawyering in the Digital Age , pp. 159 - 178
Publisher: Cambridge University Press
Print publication year: 2021

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