By drawing on civil chambers court observation data collected in the Vancouver Supreme Court of British Columbia, this article explores the relationship between institutional court practices and the emerging concept of person-centred justice. Despite some efforts at procedural reform, superior trial courts have been resistant to change, and access to justice challenges around cost, accessibility and complexity are stubbornly persistent. Rather than fulfilling normative visions of substantive and equal justice, several arguments and empirical studies build a compelling case that formalistic adjudicative venues such as the Supreme Court of British Columbia are vulnerable to reinforcing existing societal inequalities. Do the principles of person-centred justice—that promise to enable effective participation and engagement in justice processes—hold the answer to unlocking transformative institutional change? By engaging in a qualitative analysis that illuminates how time (or lack thereof) and relational proximity shapes institutional practices and resource distribution in Vancouver’s civil chambers courts, this article offers an initial foray into understanding what person-centricity might mean in an environment with deeply embedded institutional and epistemic practices traditionally dominated and captured by justice system professionals. By introducing qualitative evaluation of institutional practices in the civil courts of the Supreme Court of British Columbia, this article extends early conceptual debates about person-centred justice. This article further highlights the formidable challenges we face in embedding new social practices into relationally and materially unequal terrains.