Pre-2013, Shearman & Sterling employed only two full-time knowledge management (KM) professionals across the globe. As Jon Beaumont describes, there was no centralised method of storage or retrieval for knowledge and Attorneys would have to contend with searching the firm's Document Management System (DMS), SharePoint intranet, internal discussion boards or ten disparate knowledge systems for document and matter information. ‘Knowledge Center’ was launched in 2015, following two years of planning, aimed at consolidating firm systems and providing users with a single interface to access any required know-how. This article will touch upon the consolidation and migration of information, but focus predominantly on Knowledge Center itself, examining functionality, search, filtering and browse. Processes for better knowledge identification of both document and matter know-how, all of which have contributed to the success of Knowledge Center, shall also be considered.

This article by Allie Lustigman argues that information professionals should have a significant involvement in their firm's intranets or portals and discusses how our skills can be used in this area. It outlines, with clear examples, the different spheres that we can become involved with in relation to intranets, which include; information organisation and search, taking ownership of intranet pages and spaces, allowing current awareness and news to flow through intranets, and training.

In this article, Jackie Fishleigh looks at ways in which legal information managers can demonstrate their personal value and effectively market their services. In so doing she draws on her own recent experience promoting the intranet to every department in her law firm.

Jackie Fishleigh summarises some tried and tested methods that can turn an intranet into an invaluable business tool. This article provides a number of top tips for engaging users and maintaining their interest and attention for the benefit of their working community. The article, which draws heavily on recently published material by Martin White and Interact Intranet, aims to be informative and entertaining!

At the BIALL Conference in June 2010 John Duffy presented a paper recounting his experiences of installing a bespoke desktop library interface for all the barristers, with customisation available and utilising Web 2.0 tools.

Helen Dewar has written a very practical list of do's and dont's when implementing a law firm intranet, based on her own experience.

Sarah Rudman, Learning and Knowledge Management Director, describes the successful implementation by the information and knowledge management team of a new intranet in a London law firm.