The continuous-time Markov model of a multigrade organization is extended in several ways. Firstly the internal transitions and the leaving process are generalized to a semi-Markov formulation which allows for the inclusion of well-authenticated leaving distributions such as the mixed exponential distribution. The previous assumption of Poisson recruitment is then generalized to allow for a time-dependent Poisson arrival distribution in which the instantaneous probability of an arrival is a mixture of exponential terms. Finally we extend the capital-related manpower model to describe a multigrade organization.
