It is an unpalatable truth but by and large the success or failure of navigating a merchant ship in confined pilotage waters rests largely with a single individual – the pilot. Should the pilot make an error of judgement (to err is human) then his/her position as a single but vital weak link can be rapidly and cruelly exposed. Bridge teams and pilots need to improve their mutual understanding and expectations. Passage planning needs more consideration and more timely communication. The Master Pilot Exchange (MPX) needs to change from a tick-box exercise to something more meaningful, more substantive and above all, to represent a plan that can be executed and monitored.