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USING PLEASURABILITY TO COMPARE WRISTWATCHES AND IOT SMARTWATCHES: PROVIDING NOVEL INSIGHTS INTO UX DESIGN

Published online by Cambridge University Press:  19 June 2023

Zidong Lin ,
Saeema Ahmed-Kristensen ,
Ashley Hall  and
Bjorn Sommer
Zidong Lin*
Affiliation:
Royal College of Art, London, UK;
Saeema Ahmed-Kristensen
Affiliation:
INDEX, Department of Science, Innovation, Technology, Entrepreneurship, University of Exeter, London, UK
Ashley Hall
Affiliation:
Royal College of Art, London, UK;
Bjorn Sommer
Affiliation:
Royal College of Art, London, UK;
*
Lin, Zidong, Royal College of Art, United Kingdom, [email protected]

Abstract

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The emergence of the Internet of Things (IoT) has brought more challenges for designers to fully understand networked objects and develop pleasurable user experiences (UXs). Due to the radical change of products when they are connected, traditional experience design theories may not be applicable in this new context. Based on two well-established UX design theories, this paper presents a survey study that investigated the pleasurability of IoT devices by comparing a representative IoT device (i.e., the smartwatch) and its conventional form (i.e., the wristwatch). An online questionnaire was deployed to gather feedback from parallel wristwatch and smartwatch users. Their experiences using both types of watches were quantitatively and qualitatively compared by data analysis. The results highlighted the differences in UXs between smartwatches and wristwatches in three types of pleasure and five psychological needs. The study revealed design opportunities to improve the pleasurability of smartwatches and provides novel design insights informing the development of pleasurable UXs for future IoT devices.

Keywords

Experience designDesign methodsDesign informaticsIoTSmartwatch
Type
Article
Information
Proceedings of the Design Society , Volume 3: ICED23 , July 2023 , pp. 3761 - 3770
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2023. Published by Cambridge University Press

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