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User involvement in the design of complex digital tools for employees in a large organisation

Published online by Cambridge University Press:  16 May 2024

Anya Petyaeva ,
Joy Goodman-Deane  and
P. John Clarkson
Anya Petyaeva*
Affiliation:
University of Cambridge, United Kingdom
Joy Goodman-Deane
Affiliation:
University of Cambridge, United Kingdom
P. John Clarkson
Affiliation:
University of Cambridge, United Kingdom
*
[email protected]

Abstract

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Large organisations are designing complex technology-based tools for their staff to use. In busy workplace environments, it can be difficult to get user input about a design. This paper describes the designer and user interactions in one such organisation, gaining insights that could be useful in other similar settings. The findings are based on a set of interviews with designers and researchers within the organisation. The paper identifies the current practices and constraints involved in understanding and capturing users' needs and discusses potential solutions.

Keywords

design practicedesign methodsuser testinguser involvementdesigning internally
Type
Industrial Design
Information
Proceedings of the Design Society , Volume 4: DESIGN 2024 , May 2024 , pp. 2423 - 2432
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2024.

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