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TOWARD A HUMAN SYSTEMS INTEGRATION APPROACH TO THE DESIGN AND OPERATION OF A REMOTE AND VIRTUAL AIR TRAFFIC CONTROL CENTER

Published online by Cambridge University Press:  19 June 2023

Alexandre Disdier ,
Dimitri Masson ,
Thomas Brethomé ,
Marija Jankovic  and
Guy-André Boy
Alexandre Disdier*
Affiliation:
Universite Paris-Saclay, CentraleSupelec, Laboratoire Genie Industriel, 91190 Gif-sur-Yvette, France; Univ. Bordeaux, ESTIA INSTITUTE OF TECHNOLOGY, F-64210 Bidart, France; CS Group, 22 Av. Galilee, 92350 Le Plessis-Robinson, France
Dimitri Masson
Affiliation:
Univ. Bordeaux, ESTIA INSTITUTE OF TECHNOLOGY, F-64210 Bidart, France;
Thomas Brethomé
Affiliation:
CS Group, 22 Av. Galilee, 92350 Le Plessis-Robinson, France
Marija Jankovic
Affiliation:
Universite Paris-Saclay, CentraleSupelec, Laboratoire Genie Industriel, 91190 Gif-sur-Yvette, France;
Guy-André Boy
Affiliation:
Universite Paris-Saclay, CentraleSupelec, Laboratoire Genie Industriel, 91190 Gif-sur-Yvette, France; Univ. Bordeaux, ESTIA INSTITUTE OF TECHNOLOGY, F-64210 Bidart, France;
*
Disdier, Alexandre, Paris Saclay University - CentraleSupelec France, [email protected]

Abstract

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Remote and virtual centers have been studied for the past twenty years as an alternative to the traditional air traffic control tower environment. Designing such complex sociotechnical systems requires a systems engineering approach that appropriately integrates the human element as well as the technological and organizational components. In this paper, we identify the challenges of implementing this human-systems integration in the design of complex systems. We present the feedback we obtained from a series of semi-structured interviews with people involved in the development of military air traffic solutions. The participants' responses helped us establish methodological guidelines for designing and building a disruptive remote and virtual air traffic control center. We discuss how virtualized human- in-the-loop simulations in particular should help designers analyze user activity and be more flexible in system acquisition.

Keywords

Human Systems IntegrationUser centred designRemote tower operationsSimulationParticipatory design
Type
Article
Information
Proceedings of the Design Society , Volume 3: ICED23 , July 2023 , pp. 3561 - 3570
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2023. Published by Cambridge University Press

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