Hostname: page-component-586b7cd67f-dlnhk Total loading time: 0 Render date: 2024-11-24T11:34:06.646Z Has data issue: false hasContentIssue false
  • English
  • Français

Issues in Capturing and Utilizing Non-Functional Requirements along the Road to Servitization

Published online by Cambridge University Press:  26 May 2022

C. N. K. Toller ,
C. Johansson  and
M. Bertoni
C. N. K. Toller*
Affiliation:
Blekinge Institute of Technology, Sweden
C. Johansson
Affiliation:
Blekinge Institute of Technology, Sweden
M. Bertoni
Affiliation:
Blekinge Institute of Technology, Sweden
*
[email protected]

Abstract

Core share and HTML view are not available for this content. However, as you have access to this content, a full PDF is available via the ‘Save PDF’ action button.

The design process aims to maximize the value in the end solution. For traditional manufacturing firms pursuing a servitization strategy, non-functional requirements become more important compared to before. Therefore, this paper investigates issues in capturing and utilizing non-functional requirements for value creation in a servitizing firm. A single case study was conducted, which resulted in six issues across the design process. It was evident from the research that the firm requires new support to enable a better inclusion of non-functional requirements in the design process.

Keywords

product-service systems (PSS)requirements managementcase studyvalue-driven design
Type
Article
Information
Proceedings of the Design Society , Volume 2: DESIGN2022 , May 2022 , pp. 623 - 632
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2022.

References

Adams, K.M. (2015), Non-Functional Requirements in Systems Analysis and Design, Springer.Google Scholar
Blessing, L.T.M. and Chakrabarti, A. (2009), DRM, a Design Research Methodology, Springer London, London. 10.1007/978-1-84882-587-1Google Scholar
Cheung, J., Scanlan, J., Wong, J., Forrester, J., Eres, H., Collopy, P., Hollingsworth, P., et al. . (2012), “Application of Value-Driven Design to Commercial AeroEngine Systems”, Journal of Aircraft, Vol. 49 No. 3, pp. 688–702. 10.2514/1.C031319CrossRefGoogle Scholar
Christel, M.G. and Kang, K.C. (1992), Issues in Requirements Elicitation, Carnegie-Mellon Univ Pittsburgh Pa Software Engineering Inst.Google Scholar
Collopy, P.D. and Hollingsworth, P.M. (2011), “Value-Driven Design”, Journal of Aircraft, Vol. 48 No. 3, pp. 749–759. 10.2514/1.C000311Google Scholar
Cysneiros, L.M. and Yu, E. (2004), “Non-Functional Requirements Elicitation”, Perspectives on Software Requirements, Vol. 753, Springer, Boston, MA.CrossRefGoogle Scholar
EN12973. (2020), EN12973:2020: Value Management, European Committee for Standardization, Brussels.Google Scholar
Esterman, M., Zimmerman, R.F., Spano, J. and Pereda, D.A. (2008), “An Exploratory Study Into Process Failures During the Voice of Customer Process in Product Development”, presented at the ASME 2008 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, ASMEDC, Brooklyn, New York, USA, pp. 181–190. 10.1115/DETC2008-50055Google Scholar
Faisandier, A. (2012), Systems Opportunities and Requirements, Sinergy'Com.Google Scholar
Faste, R.A. (1987), “Perceiving Needs”, SAE Transactions, Vol. 96, pp. 419–423.Google Scholar
Sotelo, Gomez, Baron, K., Esteban, C., Estrada, P., C.Y.A.G. and Laredo Velázquez, L. de J. (2018), “How to find non-functional requirements in system developments”, IFAC-PapersOnLine, Vol. 51 No. 11, pp. 1573–1578. 10.1016/j.ifacol.2018.08.272CrossRefGoogle Scholar
Griffin, A. and Hauser, J.R. (1993), “The voice of the customer”, Marketing Science, INFORMS, Vol. 12 No. 1, pp. 1–27.CrossRefGoogle Scholar
Johansson, C. (2019), “Reverse Engineered Design Automation: Applying Knowledge Based Engineering Techniques to a Case of Automotive Fixtures Design Configuration”, Proceedings of the Design Society: International Conference on Engineering Design, Vol. 1 No. 1, pp. 1583–1592. 10.1017/dsi.2019.164Google Scholar
Kuijken, B., Gemser, G. and Wijnberg, N.M. (2017), “Effective product-service systems: A value-based framework”, Industrial Marketing Management, Vol. 60, pp. 33–41. 10.1016/j.indmarman.2016.04.013CrossRefGoogle Scholar
Machchhar, R.J., Toller, C.N.K., Bertoni, A. and Bertoni, M. (2022), “Data-driven value creation in Smart Product-Service System design: State-of-the-art and research directions”, Computers in Industry, Vol. 137, p. 103606. 10.1016/j.compind.2022.103606CrossRefGoogle Scholar
Matzler, K. and Hinterhuber, H.H. (1998), “How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment”, Technovation, Vol. 18 No. 1, pp. 25–38. 10.1016/S0166-4972(97)00072-2Google Scholar
McDermid, J. (1989), “Requirements analysis: problems and the STARTS approach”, IEE Colloquium on Requirements Capture and Specification for Critical Systems, p. 4/1–4/4.Google Scholar
Miles, L.D. (1972), Techniques of Value Analysis and Engineering, 2d ed., McGraw-Hill, New York.Google Scholar
Miles, M.B. and Huberman, A.M. (1994), Qualitative Data Analysis: An Expanded Sourcebook, 2nd ed., Sage Publications, Thousand Oaks.Google Scholar
Patnaik, D. and Becker, R. (2010), “Needfinding: The Why and How of Uncovering People's Needs”, Design Management Journal (Former Series), Vol. 10 No. 2, pp. 37–43. 10.1111/j.1948-7169.1999.tb00250.xGoogle Scholar
Pohl, K. (2010), Requirements Engineering: Fundamentals, Principles, and Techniques, Springer, Heidelberg; New York.Google Scholar
Robertson, S. and Robertson, J. (2013), Mastering the Requirements Process: Getting Requirements Right, 3rd ed., Addison-Wesley, Upper Saddle River, NJ.Google Scholar
Rondini, A., Bertoni, M. and Pezzotta, G. (2020), “At the origins of Product Service Systems: Supporting the concept assessment with the Engineering Value Assessment method”, CIRP Journal of Manufacturing Science and Technology, Vol. 29, pp. 157–175. 10.1016/j.cirpj.2018.08.002CrossRefGoogle Scholar
Ryan, M.J., Wheatcraft, L.S., Dick, J. and Zinni, R. (2015), “On the Definition of Terms in a Requirements Expression”, INCOSE International Symposium, Vol. 25 No. 1, pp. 169–181. 10.1002/j.2334-5837.2015.00055.xCrossRefGoogle Scholar
Savin-Baden, M. and Major, C.H. (2012), Qualitative Research: The Essential Guide to Theory and Practice, Routledge, Milton Park, Abingdon, Oxon; New York.Google Scholar
Toller, C.N.K. and Bertoni, M. (2021), “THE RESEARCH DOMAIN OF PRODUCT-SERVICE SYSTEMS AND VOICE OF THE CUSTOMER: A SYSTEMATIC MAPPING”, Proceedings of the Design Society, Vol. 1, pp. 3101–3110. 10.1017/pds.2021.571CrossRefGoogle Scholar
Ulrich, K.T. and Eppinger, S.D. (2012), Product Design and Development, 5th ed., McGraw-Hill/Irwin, New York.Google Scholar
Yin, R.K. (2014), Case Study Research: Design and Methods, Fifth edition., SAGE, Los Angeles.Google Scholar