Hostname: page-component-586b7cd67f-dsjbd Total loading time: 0 Render date: 2024-11-30T20:45:22.621Z Has data issue: false hasContentIssue false
  • English
  • Français

INVESTIGATING DRIVERS AND BARRIERS FOR THE DEVELOPMENT OF PRODUCT-SERVICE SYSTEMS IN CAPITAL GOODS MANUFACTURING COMPANIES

Published online by Cambridge University Press:  27 July 2021

David Sarancic ,
Daniela C. A. Pigosso  and
Tim C. McAloone
David Sarancic*
Affiliation:
Technical University of Denmark
Daniela C. A. Pigosso
Affiliation:
Technical University of Denmark
Tim C. McAloone
Affiliation:
Technical University of Denmark
*
Sarancic, David, Technical University of Denmark, Engineering Design & Product Development, Denmark, [email protected]

Abstract

Core share and HTML view are not available for this content. However, as you have access to this content, a full PDF is available via the ‘Save PDF’ action button.

The purpose of this paper is to showcase initial considerations taken in the process of Product-Service Systems (PSS) development in the capital goods manufacturing companies. The focus is on the identification of both generic drivers and barriers that typically present themselves. Drivers and barriers are classified and compared, with respect to developed dimensions that aim to encompass different aspects relevant to PSS development. The classification presented in this paper has promise when researching how to support companies that aspire to develop and implement PSS, both to invigorate internal motivation for change and to understand crucial obstacles that might arise in the process. Furthermore, a chain of discovered motives and challenges for PSS is discussed, in an attempt to relate and connect the general manufacturing industry to the capital goods manufacturing industry.

Keywords

Product-Service Systems (PSS)Systems Engineering (SE)Circular economyDrivers, Barriers
Type
Article
Information
Proceedings of the Design Society , Volume 1: ICED21 , August 2021 , pp. 1927 - 1936
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2021. Published by Cambridge University Press

References

Adrodegari, F., Bacchetti, A., Saccani, N., Arnaiz, A. and Meiren, T. (2018), “The transition towards service-oriented business models: A European survey on capital goods manufacturers”, International Journal of Engineering Business Management, SAGE Publications Inc., Vol. 10, https://dx.doi.org/10.1177/1847979018754469.Google Scholar
de Almeida Biolchini, J.C., Mian, P.G., Natali, A.C.C., Conte, T.U. and Travassos, , G.H. (2007), “Scientific research ontology to support systematic review in software engineering”, Advanced Engineering Informatics, Elsevier, Vol. 21 No. 2, pp. 133–151. https://dx.doi.org/10.1016/j.aei.2006.11.006.Google Scholar
de Angelis, R. (2018), Business Models in the Circular Economy: Concepts, Examples and Theory, Business Models in the Circular Economy: Concepts, Examples and Theory, Palgrave MacMillan, https://dx.doi.org/10.1007/978-3-319-75127-6.CrossRefGoogle Scholar
Baines, T.S., Lightfoot, H.W., Benedettini, O. and Kay, J.M. (2009), “The servitization of manufacturing”, Journal of Manufacturing Technology Management, Emerald Group Publishing Limited, Vol. 20 No. 5, pp. 547–567. https://dx.doi.org/10.1108/17410380910960984.Google Scholar
Baines, T.S., Lightfoot, H.W., Evans, S., Neely, A., Greenough, R., Peppard, J., Roy, R., et al. (2007), “State-of-the-art in product-service systems”, Journal of Engineering Manufacture, SAGE, Vol. 221 No. 10, pp. 1543–1552. https://dx.doi.org/10.1243/09544054JEM858.Google Scholar
Brown, B., Sichtmann, C. and Musante, M. (2011), “A model of product-to-service brand extension success factors in B2B buying contexts”, Journal of Business and Industrial Marketing, Emerald Group Publishing Limited, Vol. 26 No. 3, pp. 202–210. https://dx.doi.org/10.1108/08858621111115921.Google Scholar
Devisscher, T. and Mont, O. (2008), “An analysis of a product service system in Bolivia: Coffee in Yungas”, International Journal of Innovation and Sustainable Development, Vol. 3 No. 3-4, pp. 262–284. https://dx.doi.org/10.1504/IJISD.2008.022229.CrossRefGoogle Scholar
Ellen MacArthur Foundation. (2015), “Towards a Circular Economy: Business Rationale for an Accelerated Transition”, Ellen MacArthur Foundation (EMF), p. 20.Google Scholar
Gebauer, H., Bravo-Sanchez, C. and Fleisch, E. (2007), “Service strategies in product manufacturing companies”, Business Strategy Series, Vol. 9 No. 1, pp. 12–20. https://dx.doi.org/10.1108/17515630810850073.CrossRefGoogle Scholar
Gebauer, H., Fleisch, E. and Friedli, T. (2005), “Overcoming the service paradox in manufacturing companies”, European Management Journal, Pergamon, Vol. 23 No. 1, pp. 14–26. https://dx.doi.org/10.1016/j.emj.2004.12.006.Google Scholar
Gebauer, H. and Friedli, T. (2005), “Behavioral implications of the transition process from products to services”, Journal of Business and Industrial Marketing, Emerald Group Publishing Limited, Vol. 20 No. 2, pp. 70–78. https://dx.doi.org/10.1108/08858620510583669.Google Scholar
Gebauer, H., Friedli, T. and Fleisch, E. (2006), “Success factors for achieving high service revenues in manufacturing companies”, Emerald GPL, Vol. 13 No. 3, pp. 374–386. https://dx.doi.org/10.1108/14635770610668848.Google Scholar
Gebauer, H., Paiola, M. and Edvardsson, B. (2010), “Service business development in small and medium capital goods manufacturing companies”, Managing Service Quality, Emerald Group Publishing Limited, Vol. 20 No. 2, pp. 123–139. https://dx.doi.org/10.1108/09604521011027561.CrossRefGoogle Scholar
Haase, R.P., Pigosso, D.C.A. and McAloone, T.C. (2017), “Product/Service-System Origins and Trajectories: A Systematic Literature Review of PSS Definitions and their Characteristics”, Procedia CIRP, The Author(s), Vol. 64, pp. 157–162. https://dx.doi.org/10.1016/j.procir.2017.03.053.Google Scholar
Kim, Y.S. and Lee, H. (2020), “Process Characteristics of Product-Service Systems Development: Comparison of Seven Manufacturing Company Cases”, Journal of Cleaner Production, Elsevier, Vol. 286, p. 124971. https://dx.doi.org/10.1016/j.jclepro.2020.124971.Google Scholar
Kjaer, L.L., Pigosso, D.C.A.A., Niero, M., Bech, N.M., McAloone, T.C., Niero, M. and Bech, N.M. (2019), “Product/Service-Systems for a Circular Economy: The Route to Decoupling Economic Growth from Resource Consumption?”, Journal of Industrial Ecology, Vol. 23 No. 1, pp. 22–35. https://dx.doi.org/10.1111/jiec.12747.CrossRefGoogle Scholar
Kowalkowski, C., Kindström, D. and Gebauer, H. (2013), “ICT as a catalyst for service business orientation”, Journal of Business and Ind. Marketing, Vol. 28 No. 6, pp. 506–513. https://dx.doi.org/10.1108/JBIM-04-2013-0096.Google Scholar
Malleret, V. (2006), “Value creation through service offers”, European Management Journal, Pergamon, Vol. 24 No. 1, pp. 106–116. https://dx.doi.org/10.1016/j.emj.2005.12.012.Google Scholar
Manzini, E. and Vezzoli, C. (2003), “A strategic design approach to develop sustainable product service systems: Examples taken from the ‘environmentally friendly innovation’ Italian prize”, Journal of Cleaner Production, Elsevier Ltd, 1 December. https://dx.doi.org/10.1016/S0959-6526(02)00153-1.CrossRefGoogle Scholar
Martinez, V., Bastl, M., Kingston, J. and Evans, S. (2010), “Challenges in transforming manufacturing organisations into product-service providers”, Journal of Manufacturing Technology Management, Vol. 21 No. 4, pp. 449–469. https://dx.doi.org/10.1108/17410381011046571.CrossRefGoogle Scholar
Mathieu, V. (2001), “Service strategies within the manufacturing sector: Benefits, costs and partnership”, International Journal of Service Industry Management, Vol. 12 No. 5, pp. 451–475. https://dx.doi.org/10.1108/EUM0000000006093.CrossRefGoogle Scholar
Matthyssens, P. and Vandenbempt, K. (2008), “Moving from basic offerings to value-added solutions: Strategies, barriers and alignment”, Industrial Marketing Management, Elsevier, Vol. 37 No. 3, pp. 316–328. https://dx.doi.org/10.1016/j.indmarman.2007.07.008.Google Scholar
McAloone, T.C. (2011), “Boundary Conditions for a New Type of Design Task: Understanding Product/Service-Systems”, The Future of Design Methodology, pp. 113–124. https://dx.doi.org/10.1007/978-0-85729-615-3_10.CrossRefGoogle Scholar
Meier, H., Roy, R. and Seliger, G. (2010), “Industrial Product-Service systems-IPS2”, CIRP Annals - Manufacturing Technology, Elsevier, Vol. 59 No. 2, pp. 607–627. https://dx.doi.org/10.1016/j.cirp.2010.05.004.Google Scholar
Mendes, G.H.S., Oliveira, M.G., Rozenfeld, H. and Marques, C.A.N. (2015), “Product-Service System (PSS) Design Process Methodologies: a Systematic Literature Review”, ICED 15, Vol. 7 No. July, pp. 291–300.Google Scholar
Mont, O. (2004), “Drivers and barriers for shifting towards more service-oriented businesses: Analysis of the PSS field and contributions from Sweden”, The Journal of Sustainable Product Design, Springer Nature, Vol. 2 No. 3/4, pp. 89–103. https://dx.doi.org/10.1023/b:jspd.0000031027.49545.2b.Google Scholar
Mont, O.K. (2002), “Clarifying the concept of product-service system”, Journal of Cleaner Production, Elsevier, Vol. 10 No. 3, pp. 237–245. https://dx.doi.org/10.1016/S0959-6526(01)00039-7.Google Scholar
Neugebauer, L.M., Mougaard, K., Andersen, J.A.B., McAloone, T.C., Bey, N., Hsuan, J. and Ahm, T. (2012), PSS Case Book, A Workbook in the PROTEUS Series.Google Scholar
Oliva, R. and Kallenberg, R. (2003), “Managing the transition from products to services”, International Journal of Service Industry Management, Vol. 14 No. 2, pp. 160–172. https://dx.doi.org/10.1108/09564230310474138.CrossRefGoogle Scholar
Opresnik, D., Zanetti, C. and Taisch, M. (2013), “Servitization of the manufacturer's value chain”, Advances in Information and Communication Technology, Vol. 415, pp. 234–241. https://dx.doi.org/10.1007/978-3-642-41263-9_29.Google Scholar
Paiola, M., Saccani, N., Perona, M. and Gebauer, H. (2013), “Moving from products to solutions: Strategic approaches for developing capabilities”, European Management Journal, Pergamon, Vol. 31 No. 4, pp. 390–409. https://dx.doi.org/10.1016/j.emj.2012.10.002.Google Scholar
Prahalad, C.K. and Ramaswamy, V. (2004), “Co-creation experiences: The next practice in value creation”, Vol. 18, pp. 5–14. https://dx.doi.org/10.1002/dir.20015.Google Scholar
Roy, R. (2000), “Sustainable product-service systems”, Futures, Pergamon, Vol. 32 No. 3-4, pp. 289–299. https://dx.doi.org/10.1016/S0016-3287(99)00098-1.Google Scholar
Stahel, W.R. (2019), The Circular Economy: A User's Guide, Routledge, London, https://dx.doi.org/10.4324/9780429259203CrossRefGoogle Scholar
Tersine, R.J. and Hummingbird, E.A. (1995), “Lead-time reduction: The search for competitive advantage”, International Journal of Operations and Production Management, https://dx.doi.org/10.1108/01443579510080382.CrossRefGoogle Scholar
Tukker, A. (2004), “Eight types of product-service system: Eight ways to sustainability? Experiences from suspronet”, Business Strategy and the Environment, Vol. 13 No. 4, pp. 246–260. https://dx.doi.org/10.1002/bse.414.CrossRefGoogle Scholar
Tukker, A. (2015), “Product services for a resource-efficient and circular economy - A review”, Journal of Cleaner Production, Elsevier Ltd, 15 June. https://dx.doi.org/10.1016/j.jclepro.2013.11.049.Google Scholar
Ulaga, W. and Reinartz, W.J. (2011), “Hybrid Offerings: How Manufacturing Firms Combine Goods and Services Successfully”, Journal of Marketing, AMA, Vol. 75 No. 6, pp. 5–23. https://dx.doi.org/10.1509/jm.09.0395.Google Scholar
Vezzoli, C., Ceschin, F., Diehl, J.C. and Kohtala, C. (2015), “New design challenges to widely implement ‘Sustainable Product-Service Systems’”, Journal of Cleaner Production, Elsevier Ltd, Vol. 97, pp. 1–12. https://dx.doi.org/10.1016/j.jclepro.2015.02.061.Google Scholar
Vezzoli, C., Ceschin, F., Osanjo, L., M'Rithaa, M.K., Moalosi, R., Nakazibwe, V. and Diehl, J.C. (2018), “Sustainable Product-Service System (S.PSS)”, Green Energy and Technology, Springer Verlag, pp. 41–51. https://dx.doi.org/10.1007/978-3-319-70223-0_3.Google Scholar
Windahl, C., Andersson, P., Berggren, C. and Nehler, C. (2004), “Manufacturing firms and integrated solutions: Characteristics and implications”, European Journal of Innovation Management, Emerald Group Publishing Limited, Vol. 7 No. 3, pp. 218–228. https://dx.doi.org/10.1108/14601060410549900.Google Scholar
Wise, R. and Baumgartner, P. (2000), “Go downstream: The new profit imperative in manufacturing”, IEEE Engineering Management Review, Vol. 28 No. 1, pp. 89–96.Google Scholar
Wohlin, C. (2014), “Guidelines for snowballing in systematic literature studies and a replication in software engineering”, Association for Computing Machinery, USA, pp. 1–10. https://dx.doi.org/10.1145/2601248.2601268.Google Scholar