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Driving Change in Complex Social Systems: How to Design Healthcare Pathways

Published online by Cambridge University Press:  26 May 2022

A. Feldman ,
F. Patou  and
A. Maier
A. Feldman*
Affiliation:
Technical University of Denmark, Denmark
F. Patou
Affiliation:
Oticon Medical, Denmark
A. Maier
Affiliation:
Technical University of Denmark, Denmark University of Strathclyde, United Kingdom
*
[email protected]

Abstract

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How does change occur in healthcare settings? In this paper, we take a design-based approach to healthcare research. From researcher-patient interactions to information sharing between practitioners, we examine how clinical research can mediate a change of routines and illuminate potential new system structures. Using a hospital-based cognitive care clinic as an example, we demonstrate how the inclusion of new actors, tools and resources was able to shed light on the prevalence of hearing loss among mild cognitive impairment (MCI) patients and lay the framework for new care pathways.

Keywords

healthcare designcomplex systemshuman behaviourhearing carecognitive decline
Type
Article
Information
Proceedings of the Design Society , Volume 2: DESIGN2022 , May 2022 , pp. 1263 - 1272
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2022.

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