We consider a system consisting of a server alternating between two
service points. At both service points, there is an infinite queue of
customers that have to undergo a preparation phase before being served. We
are interested in the waiting time of the server. The waiting time of the
server satisfies an equation very similar to Lindley's equation for
the waiting time in the GI/G/1 queue. We will
analyze this Lindley-type equation under the assumptions that the
preparation phase follows a phase-type distribution, whereas the service
times have a general distribution. If we relax the condition that the
server alternates between the service points, then the model turns out to
be the machine repair problem. Although the latter is a well-known
problem, the distribution of the waiting time of the server has not been
studied yet. We derive this distribution under the same setting and we
compare the two models numerically. As expected, the waiting time of the
server is, on average, smaller in the machine repair problem than in the
alternating service system, but they are not stochastically ordered.