Context-sensitive spoken dialogue processing with the DOP model

Abstract

We show how the DOP model can be used for fast and robust context-sensitive processing of spoken input in a practical spoken dialogue system called OVIS. OVIS (Openbaar Vervoer Informatie Systeem) – ‘Public Transport Information System’, is a Dutch spoken language information system which operates over ordinary telephone lines. The prototype system is the immediate goal of the NWO Priority Programme ‘Language and Speech Technology’. In this paper, we extend the original Data-Oriented Parsing (DOP) model to context-sensitive interpretation of spoken input. The system we describe uses the OVIS corpus (which consists of 10,000 trees enriched with compositional semantics) to compute from an input word-graph the best utterance together with its meaning. Dialogue context is taken into account by dividing up the OVIS corpus into context-dependent subcorpora. Each system question triggers a subcorpus by which the user answer is analysed and interpreted. Our experiments indicate that the context-sensitive DOP model obtains better accuracy than the original model, allowing for fast and robust processing of spoken input.