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Industry Watch

Published online by Cambridge University Press:  13 May 2004

ROBERT DALE
ROBERT DALE
Affiliation:
Centre for Language Technology, Macquarie University, Sydney, Australia
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Extract

Here's something I read the other day:

IVR [interactive voice response] technology is at a point now where consumers almost cannot tell the difference between talking to a person and talking to a computer.

Type
Papers
Information
Natural Language Engineering , Volume 10 , Issue 2 , June 2004 , pp. 191 - 194
Copyright
© 2004 Cambridge University Press

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