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Published online by Cambridge University Press: 22 May 2014
Today, to cope with the complexity of the global organization, the industrial companyneeds to be more structured. New processes have to be developed due to more and moreambitious quality requirements. A new problematic arises: what is needed to offer to allcustomers a product that meets the quality requirements of a local market? The mainobjective of this paper is to propose a quality requirements allocation method thatmatches the market specifications and the customer satisfaction. This is in contrast withthe traditional allocation methods which are often time-consuming to implement or do notfocus on the customer satisfaction for the definition of the quality targets. The proposedmethod is inspired from reliability allocation method and is formulated as a feasibilityproblem. In this context the notion of optimality of the solution is not being sought, theobjective is “only” to find out a solution that satisfies the global target quality. Thisallows determining some local quality targets in accordance with industrial data.