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From Organizational Citizenship Behaviour to Team Performance: The Mediation of Group Cohesion and Collective Efficacy

Published online by Cambridge University Press:  02 February 2015

Cheng-Chen (Timothy) Lin  and
Tai-Kuang (T. K.) Peng
Cheng-Chen (Timothy) Lin
Affiliation:
National Pingtung University of Science and Technology, Taiwan
Tai-Kuang (T. K.) Peng
Affiliation:
I-Shou University, Taiwan
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Abstract

What is the relationship between individual members' organizational citizenship behaviours (OCB) and team-level performance? Using a social cognitive perspective, the current study proposes that the relationship is mediated by a team's cohesion and collective efficacy. We collected data at two points in time from three sources with a sample of 462 salespersons representing 62 teams (62 branches) of a financial institute in Taiwan. The results support the theoretical argument that OCB positively influences organizational performance. Furthermore, group cohesion and collective efficacy fully mediated the direct effects of OCB towards individuals and the organization on team performance. Theoretical and practical implications of the results are discussed.

Keywords

collective efficacygroup cohesionorganizational citizenship behaviourteam performance集体效能、团队内聚力、组织公民行为、团队绩效
Type
Articles
Information
Management and Organization Review , Volume 6 , Issue 1 , March 2010 , pp. 55 - 75
Copyright
Copyright © International Association for Chinese Management Research 2010

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