Hostname: page-component-cd9895bd7-gvvz8 Total loading time: 0 Render date: 2024-12-25T15:21:46.285Z Has data issue: false hasContentIssue false
  • English
  • Français

Enabling the Creative Performance of Indian IT Employees Through Their Voice: The Mediating Role of Psychosocial Prosperity

Published online by Cambridge University Press:  30 May 2022

R. Prince  and
M. Kameshwar Rao
R. Prince*
Affiliation:
Indian Institute of Technology Roorkee, India
M. Kameshwar Rao
Affiliation:
Indian Institute of Technology Kharagpur, India
*
Corresponding author: R. Prince ([email protected])
Get access Rights & Permissions [Opens in a new window]

Abstract

Organizations largely depend on their employees’ creativity to attain a competitive advantage. Drawing on Ability-Motivation-Opportunity (AMO) theory, this study examines whether employees’ voice behavior (promotive and prohibitive) can be harnessed to improve their creative performance. By exploring the mediating role of psychosocial prosperity and moderating effects of employees’ perception of their influence at work and their feelings of alienation, this study offers a unique model that enhances the literature on voice and creativity. Data collected from 285 Information Technology professionals in India reveals that both forms of voice lead to creative performance, and psychosocial prosperity mediates this positive relationship. This finding offers different insight for scholars as much of the voice literature expects prohibitive voice to yield negative results for the employee because of its associated risks. Also, employees’ perceived influence at work strengthens the positive effect of promotive voice on psychosocial prosperity, while alienation weakens the relationship between psychosocial prosperity and creativity performance. The study concludes by discussing the implications, limitations, and directions for future researchers.

摘要

组织依赖其员工的创造力来取得竞争优势。基于能力-动机-机会理论，本研究调查了鼓励员工建言行为是否可以促进其创造力。本文特别探索了心理社会繁荣的中介角色和员工对其在工作中影响力的认知和被排斥感觉的调节作用。作者搜集在印度工作的285名IT职业工作者的数据，发现促进性建言和抑制性建言均能提高员工的创造力，而且使心理社会繁荣中介了建言和创造力之间的关系。这些结果与以往发现抑制性建言对员工的负面效果不同，显示了正面效果。此外，员工感知到的自己对工作的影响力增进了其促进性建言对于心理社会繁荣的感知，而被排斥感弱化了员工心理社会繁荣感与创造力之间的关系。

Keywords

alienationcreative performanceinfluence at workpsychosocial prosperityvoice behavior
Type
Article
Information
Management and Organization Review , Volume 18 , Issue 6 , December 2022 , pp. 1170 - 1196
Copyright
Copyright © The Author(s), 2022. Published by Cambridge University Press on behalf of The International Association for Chinese Management Research

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

Footnotes

ACCEPTED BY Senior Editor Rajiv Krishnan Kozhikode

References

REFERENCES

Agler, R., & De Boeck, P. 2017. On the interpretation and use of mediation: Multiple perspectives on mediation analysis. Frontiers in Psychology, 8(Nov): 1–11.CrossRefGoogle ScholarPubMed
Aguinis, H., Beaty, J. C., Boik, R. J., & Pierce, C. A. 2005. Effect size and power in assessing moderating effects of categorical variables using multiple regression: A 30-year review. Journal of Applied Psychology, 90(1): 94–107.CrossRefGoogle ScholarPubMed
Akingbola, K. 2020. COVID-19: The prospects for nonprofit human resource management. Canadian Journal of Nonprofit and Social Economy Research, 11(1): 16–20.CrossRefGoogle Scholar
Appelbaum, E., Bailey, T., Berg, P., Kalleberg, A. L., & Bailey, T. A. 2000. Manufacturing advantage: Why high-performance work systems pay off. Ithica, NY: Cornell University Press.Google Scholar
Avery, D. R., & Quinones, M. A. 2002. Disentangling the effects of voice: The incremental roles of opportunity, behavior, and instrumentality in predicting procedural fairness. Journal of Applied Psychology, 87(1): 81–86.CrossRefGoogle ScholarPubMed
Avey, J. B., Wernsing, T. S., & Palanski, M. E. 2012. Exploring the process of ethical leadership: The mediating role of employee voice and psychological ownership. Journal of Business Ethics, 107(1): 21–34.CrossRefGoogle Scholar
Bashshur, M. R., & Oc, B. 2015. When voice matters: A multilevel review of the impact of voice in organizations. Journal of Management, 41(5): 1530–1554.CrossRefGoogle Scholar
Burris, E. R., Detert, J. R., & Romney, A. C. 2013. Speaking up vs. being heard: The disagreement around and outcomes of employee voice. Organization Science, 24(1): 22–38.CrossRefGoogle Scholar
Byron, K., & Khazanchi, S. 2012. Rewards and creative performance: A meta-analytic test of theoretically derived hypotheses. Psychological Bulletin, 138(4): 809–830.CrossRefGoogle ScholarPubMed
Chamberlin, M., Newton, D. W., & Lepine, J. A. 2017. A meta-analysis of voice and its promotive and prohibitive forms: Identification of key associations, distinctions, and future research directions. Personnel Psychology, 70(1): 11–71.CrossRefGoogle Scholar
Cheung, M. W. L. 2009. Comparison of methods for constructing confidence intervals of standardized indirect effects. Behavior Research Methods, 41(2): 425–438.CrossRefGoogle ScholarPubMed
Choi, B. K., & Moon, H. K. 2017. Subordinates’ helping, voice, and supervisors’ evaluation of job performance: The moderating effects of supervisor-attributed motives. Career Development International, 22(3): 222–240.CrossRefGoogle Scholar
Choi, J. N. 2004. Individual and contextual predictors of creative performance: The mediating role of psychological processes. Creativity Research Journal, 16(2–3): 187–199.CrossRefGoogle Scholar
Choi, J. N., Anderson, T. A., & Veillette, A. 2009. Contextual inhibitors of employee creativity in organizations: The insulating role of creative ability. Group and Organization Management, 34(3): 330–357.CrossRefGoogle Scholar
Clark, S. K., Halbesleben, J. R. B., Lester, S. W., & Heintz, R. 2010. Temporary worker alienation and job performance: The impact of rating source. Journal of Leadership and Organizational Studies, 17(3): 287–297.CrossRefGoogle Scholar
Conrad, D., Ghosh, A., & Isaacson, M. 2015. Employee motivation factors. International Journal of Public Leadership, 11(2): 92–106.CrossRefGoogle Scholar
Detert, J. R., & Burris, E. R. 2007. Leadership behavior and employee voice: Is the door really open? Academy of Management Journal, 50(4): 869–884.CrossRefGoogle Scholar
Diener, E., Ng, W., Harter, J., & Arora, R. 2010. Wealth and happiness across the world: Material prosperity predicts life evaluation, whereas psychosocial prosperity predicts positive feeling. Journal of Personality and Social Psychology, 99(1): 52–61.CrossRefGoogle ScholarPubMed
Diener, E., Wirtz, D., Tov, W., Kim-Prieto, C., Choi, D.-w., Oishi, S., & Biswas-Diener, R. 2010. New well-being measures: Short scales to assess flourishing and positive and negative feelings. Social Indicators Research, 97(2): 143–156.CrossRefGoogle Scholar
Duan, J., Li, C., Xu, Y., & Wu, C. 2017. Transformational leadership and employee voice behavior: A Pygmalion mechanism. Journal of Organizational Behavior, 38(5): 650–670.CrossRefGoogle Scholar
Field, A. 2018. Discovering statistics using IBM SPSS statistics, 5th ed. London: Sage Publications, Inc.Google Scholar
Fox, S., & Spector, P. E. 2015. The many roles of control in a stressor-emotion theory of counterproductive work behavior. Employee Health, Coping and Methodologies, 5: 171–201.CrossRefGoogle Scholar
Fuller, J. B., Barnett, T., Hester, K., Relyea, C., & Frey, L. 2007. An exploratory examination of voice behavior from an impression management perspective. Journal of Managerial Issues, 19(1): 134–151.Google Scholar
Gaskin, J., & Lim, J. 2016. Master validity tool. AMOS Plugin In: Gaskination's StatWiki.Google Scholar
Hascher, T., & Hagenauer, G. 2010. Alienation from school. International Journal of Educational Research, 49(6): 220–232.CrossRefGoogle Scholar
Hayes, A. F. 2013. PROCESS SPSS Macro [Computer software and manual]. Google Scholar.Google Scholar
Hirschfeld, R. R. 2002. Achievement orientation and psychological involvement in job tasks: The interactive effects of work alienation and intrinsic job satisfaction. Journal of Applied Social Psychology, 32(8): 1663–1681.CrossRefGoogle Scholar
Hobfoll, S. E. 1989. Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3): 513–524.CrossRefGoogle ScholarPubMed
Holland, P., Cooper, B. K., Pyman, A., & Teicher, J. 2012. Trust in management: The role of employee voice arrangements and perceived managerial opposition to unions. Human Resource Management Journal, 22(4): 377–391.CrossRefGoogle Scholar
Hughes, J. 2007. The ability-motivation-opportunity framework for behavior research in IS. Paper presented at the 2007 40th Annual Hawaii International Conference on System Sciences (HICSS' 07): 1–10. Available from: http://dx.doi.org/10.1109/hicss.2007.518Google Scholar
Hung, H. K., Yeh, R. S., & Shih, H. Y. 2012. Voice behavior and performance ratings: The role of political skill. International Journal of Hospitality Management, 31(2): 442–450.CrossRefGoogle Scholar
Janssen, O., & Gao, L. 2015. Supervisory responsiveness and employee self-perceived status and voice behavior. Journal of Management, 41(7): 1854–1872.CrossRefGoogle Scholar
Jena, L. K., Bhattacharyya, P., & Pradhan, S. 2017. Employee engagement and affective organizational commitment: Mediating role of employee voice among Indian service sector employees. Vision: The Journal of Business Perspective, 21(4): 356–366.CrossRefGoogle Scholar
Judge, T. A., Erez, A., & Bono, J. E. 1998. The power of being positive: The relation between positive self-concept and job performance. Human Performance, 11(2–3): 167–187.CrossRefGoogle Scholar
Kline, R. B. 2016. Principles and practices of structural equation modeling. In Agresti, A. & Finlay, B. (Eds.), Methodology in the social sciences, 4th ed. New York: The Guilford Press.Google Scholar
Kwan, J. L. Y., & Chan, W. 2011. Comparing standardized coefficients in structural equation modeling: A model reparameterization approach. Behavior Research Methods, 43(3): 730–745.CrossRefGoogle Scholar
Leary, M. R., & Kowalski, R. M. 1990. Impression management: A literature review and two-factor model. Psychological Bulletin, 107(1): 34–47.CrossRefGoogle Scholar
Lefkowitz, J., & Brigando, L. 1980. The redundancy of work alienation and job satisfaction: Some evidence of convergent and discriminant validity. Journal of Vocational Behavior, 16(1): 115–131.CrossRefGoogle Scholar
Li, A. N., Liao, H., Tangirala, S., & Firth, B. M. 2017. The content of the message matters: The differential effects of promotive and prohibitive team voice on team productivity and safety performance gains. Journal of Applied Psychology, 102(8): 1259–1270.CrossRefGoogle Scholar
Li, J., Wu, L. Z., Liu, D., Kwan, H. K., & Liu, J. 2014. Insiders maintain voice: A psychological safety model of organizational politics. Asia Pacific Journal of Management, 31(3): 853–874.CrossRefGoogle Scholar
Liang, J., Farh, C. I. C., & Farh, J.-L. 2012. Psychological antecedents of promotive and prohibitive voice: A two-wave examination. Academy of Management Journal, 55(1): 71–92.CrossRefGoogle Scholar
Lin, S.-H., & Johnson, R. E. 2015. A suggestion to improve a day keeps your depletion away: Examining promotive and prohibitive voice behaviors within a regulatory focus and ego depletion framework. Journal of Applied Psychology, 100(5): 1381–1397.CrossRefGoogle Scholar
MacInnis, D. J., & Jaworski, B. J. 1989. Information processing from advertisements: Toward an integrative framework. Journal of Marketing, 53(4): 1–23.CrossRefGoogle Scholar
Madjar, N., Oldham, G. R., & Pratt, M. G. 2002. There's no place like home? The contributions of work and nonwork creativity support to employees’ creative performance. Academy of Management Journal, 45(4): 757–767.CrossRefGoogle Scholar
Marx, K., & Engels, F. 2009. The economic and philosophic manuscripts of 1844 and the Communist manifesto. New York: Prometheus Books.Google Scholar
Miller, K. I., Zook, E. G., & Ellis, B. H. 1989. Occupational differences in the influence of communication on stress and burnout in the workplace. Management Communication Quarterly, 3(2): 166–190.CrossRefGoogle Scholar
Molix, L. A., & Nichols, C. P. 2013. Satisfaction of basic psychological needs as a mediator of the relationship between community esteem and wellbeing. International Journal of Wellbeing, 3(1): 20–34.CrossRefGoogle Scholar
Moore, C. 2015. Moral disengagement. Current Opinion in Psychology, 6: 199–204.CrossRefGoogle Scholar
Morrison, E. W. 2011. Employee voice behavior: Integration and directions for future research. Academy of Management Annals, 5(1): 373–412.CrossRefGoogle Scholar
Morrison, E. W. 2014. Employee voice and silence. Annual Review of Organizational Psychology and Organizational Behavior, 1(1): 173–197.CrossRefGoogle Scholar
Mottaz, C. J. 1981. Some determinants of work alienation. The Sociological Quarterly, 22(4): 515–529.CrossRefGoogle Scholar
Mumford, M. D. 2011. Handbook of organizational creativity. New York: Academic Press.Google Scholar
Nair, N., & Vohra, N. 2009. Developing a new measure of work alienation. Journal of Workplace Rights, 14(3): 293–309.CrossRefGoogle Scholar
Ng, T. W. H., & Feldman, D. C. 2012. Employee voice behavior: A meta-analytic test of the conservation of resources framework. Journal of Organizational Behavior, 33(2): 216–234.CrossRefGoogle Scholar
Ng, T. W. H., & Lucianetti, L. 2018. Are embedded employees active or passive? The roles of learning goal orientation and preferences for wide task boundaries and job mobility in the embeddedness – voice link. Human Resource Management, 57(5): 1251–1269.CrossRefGoogle Scholar
Özer, Ö, Uğurluoğlu, Ö, Saygılı, M., & Sonğur, C. 2019. The impact of work alienation on organizational health: A field study in health sector. International Journal of Healthcare Management, 12(1): 18–24.CrossRefGoogle Scholar
Panaccio, A., & Vandenberghe, C. 2009. Perceived organizational support, organizational commitment and psychological well-being: A longitudinal study. Journal of Vocational Behavior, 75(2): 224–236.CrossRefGoogle Scholar
Prince, R., & Rao, M. K. 2021. Indian IT employees’ voice. Available from URL: https://osf.io/q7ebs/?view_only=cc2b062b5d594f39a318d1fa728cc2cfGoogle Scholar
Ryan, R., & Deci, E. 2000. Self-determination theory and the facilitation of intrinsic motivation. American Psychologist, 55(1): 68–78.CrossRefGoogle ScholarPubMed
Scott, G., Leritz, L. E., & Mumford, M. D. 2004. The effectiveness of creativity training: A quantitative review. Creativity Research Journal, 16(4): 361–388.CrossRefGoogle Scholar
Seeman, M. 1975. Alienation studies. Annual Review of Sociology, 1(1): 91–123.CrossRefGoogle Scholar
Seeman, M. 1983. Alienation motifs in contemporary theorizing: The hidden continuity of the classic themes. Social Psychology Quarterly, 46(3): 171–184.CrossRefGoogle Scholar
Shalley, C. E., & Gilson, L. L. 2004. What leaders need to know: A review of social and contextual factors that can foster or hinder creativity. Leadership Quarterly, 15(1): 33–53.CrossRefGoogle Scholar
Shalley, C. E., Zhou, J., & Oldham, G. R. 2004. The effects of personal and contextual characteristics on creativity: Where should we go from here? Journal of Management, 30(6): 933–958.CrossRefGoogle Scholar
Shantz, A., Alfes, K., & Truss, C. 2014. Alienation from work: Marxist ideologies and twenty-first-century practice. International Journal of Human Resource Management, 25(18): 2529–2550.CrossRefGoogle Scholar
Song, J., Gu, J., Wu, J., & Xu, S. 2019. Differential promotive voice–prohibitive voice relationships with employee performance: Power distance orientation as a moderator. Asia Pacific Journal of Management, 36: 1053–1077.CrossRefGoogle Scholar
Song, J., Wu, J., & Gu, J. 2017. Voice behavior and creative performance moderated by stressors. Journal of Managerial Psychology, 32(2): 177–192.CrossRefGoogle Scholar
Spector, P. E. 2002. Employee control and occupational stress. Current Directions in Psychological Science, 11(4): 133–136.CrossRefGoogle Scholar
Spreitzer, G. M. 1995. Psychological empowerment in the workplace: Dimensions, measurement and validation. The Academy of Management Journal, 38(5): 1442–1465.Google Scholar
Tangirala, S., & Ramanujam, R. 2012. Ask and you shall hear (but not always): Examining the relationship between manager consultation and employee voice. Personnel Psychology, 65(2): 251–282.CrossRefGoogle Scholar
Tay, L., & Diener, E. 2011. Needs and subjective well-being around the world. Journal of Personality and Social Psychology, 101(2): 354–365.CrossRefGoogle ScholarPubMed
Tierney, P., & Farmer, S. M. 2011. Creative self-efficacy development and creative performance over time. Journal of Applied Psychology, 96(2): 277–293.CrossRefGoogle ScholarPubMed
Wang, C. H., Baba, V. V., Hackett, R. D., & Hong, Y. 2019. Employee-experienced high-performance work Systems in facilitating employee helping and voice: The role of employees’ proximal perceptions and trust in the supervisor. Human Performance, 32(2): 69–91.CrossRefGoogle Scholar
Wiley, C. 1997. What motivates employees according to over 40 years of motivation surveys. International Journal of Manpower, 18(3): 263–280.CrossRefGoogle Scholar
Wong, C. S., Peng, K. Z., Shi, J., & Mao, Y. 2011. Differences between odd number and even number response formats: Evidence from mainland Chinese respondents. Asia Pacific Journal of Management, 28(2): 379–399.CrossRefGoogle Scholar
Wright, T. A., & Walton, A. P. 2003. Affect, psychological well-being and creativity: Results of a field study. Journal of Business & Management, 9(1): 21–32.Google Scholar
Wu, W., Wang, H. J., & Lu, L. 2018. Will my own perception be enough? A multilevel investigation of workplace. Chinese Management Studies, 12(1): 202–221.CrossRefGoogle Scholar
Xue, X., Song, H. Y., & Tang, Y. J. 2015. The relationship between political skill and employee voice behavior: From an impression management perspective. The Journal of Applied Business Research, 31(5): 1877–1888.CrossRefGoogle Scholar
Yang, L. 2020. Regulatory fit demonstrates that prohibitive voice does not lead to low performance evaluation. Frontiers in Psychology, 11(Nov): 1–9.CrossRefGoogle Scholar
Zhang, X., & Bartol, K. M. 2010. The influence of creative process engagement on employee creative performance and overall job performance: A curvilinear assessment. Journal of Applied Psychology, 95(5): 862–873.CrossRefGoogle ScholarPubMed
Zhou, J., & Oldham, G. R. 2001. Enhancing creative performance: Effects of expected developmental assessment strategies and creative personality. Journal of Creative Behavior, 35(3): 151–167.CrossRefGoogle Scholar
Zikmund, W. G., Babin, B. J., & Carr, J. C. 2010. Business Research Methods, 8th ed. Mason, HO: Cengage Learning.Google Scholar