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Usage and User Experience in an Academic Law Library

Published online by Cambridge University Press:  29 June 2018

Josephine Bailey  and
Kate Faulkner
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Abstract

This article, written by Josephine Bailey and Kate Faulkner, discusses the collection of library usage data at the Squire Law Library, an academic law library embedded in the Faculty of Law at the University of Cambridge. Two initiatives were employed to survey usage: firstly, regular headcounts of library users and secondly, occasional spot-checks of university cards. This article details the data that was collected and how it fits into a wider ethnographic approach to understanding how students and researchers use libraries. The article also discusses how the pilots have developed into long-term procedures, and how this has led to improvements to the delivery of the service.

Keywords

usage statisticssurveysacademic law libraries
Type
Current Interests
Information
Legal Information Management , Volume 18 , Issue 2 , June 2018 , pp. 103 - 109
Copyright
Copyright © The Author(s) 2018. Published by British and Irish Association of Law Librarians 

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References

Footnotes

1 https://futurelib.wordpress.com/

2 Dominguez, G. (2016) Beyond gate counts: seating studies and observations to assess library space usage. 117 (5/6) New Library World 321–328CrossRefGoogle Scholar

3 Hillman, C. et al. (2017) User-focused, User-led: Space Assessment to Transform a Small Academic Library. 12 (4) Evidence Based Library and Information Practice, 41–61CrossRefGoogle Scholar

4 Walters, W.H. Beyond Use Statistics: Recall, Precision and Relevance in the Assessment and Management of Academic Libraries. 48(4) Journal of Librarianship and Information Science, 340–352CrossRefGoogle Scholar

5 Gavillet, E.L. (2011) “The “just do it” approach to customer service development: A case study” C&RL News, 229–236Google Scholar