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Quest for Data: Implementing an Enquiries Tracking System

Published online by Cambridge University Press:  31 March 2021

Jas Breslin
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Abstract

Developing an enquiries tracking database can provide library services managers with data about how their services are being used and by whom. The software should to be configured to the requirements of the individual team in order to provide actionable data to help predict future needs and connect users with the right services. This article, written by Jas Breslin, follows one firm's journey to identify and roll-out a new research tracking system, Quest, under tight time constraints.

Keywords

enquiry servicesmanagement systemslaw firms
Type
Current Developments in the Law Firm Library World
Information
Legal Information Management , Volume 20 , Issue 4 , December 2020 , pp. 204 - 208
Copyright
Copyright © The Author(s), 2021. Published by British and Irish Association of Law Librarians

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