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Will the Tort of Bad Faith Breach of Contract Be Extended to Health Maintenance Organizations?

Published online by Cambridge University Press:  28 April 2021

Joanne B. Stern
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In the past several years, a new tort has emerged, one which has been used primarily against insurance companies and which has resulted in an enormous number of damage claims—the tort of bad faith breach of contract. At this time, the tort of bad faith breach of contract has rarely been extended beyond the insurance industry. It is very likely, however, that in the near future, this tort will be extended to other industries that serve the public interest, particularly to health maintenance organizations (HMOs). Currently. many bad faith breach of contract cases against HMOs are being litigated at the trial level. In addition, publicity relating to such suits has appeared in various newspapers and periodicals.

This article discusses the application of this relatively new cause of action to HMOs, and deals with the followng issues: the basis for the analogy between the insurers and HMOs; the grounds for bringing a suit for bad faith breach; and the implications, for HMOs and consumers, of the emergence of this cause of action.

Type
Article
Information
Law, Medicine and Healthcare , Volume 11 , Issue 1 , February 1983 , pp. 12 - 21
Copyright
Copyright © 1983 American Society of Law, Medicine & Ethics

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References

See, e.g., Insurance Must Pay for Health Tests, Jury Says, Los Angeles Times, July 2, 1982, at 11; Zalta, E., Patient Advocacy Does Work, LACMA Physician, pp. 9–11 (January 19, 1982).Google Scholar
This principle originated in Comunale v. Traders and Gen. Ins. Co., 328 P.2d 198 (Cal. 1958), and has been reiterated on numerous occasions in subsequent cases, articles, and treatises. See, e.g., Egan v. Mutual of Omaha Ins. Co., 620 P.2d 141 (Cal. 1979), cert. denied, 445 U.S. 912 (1980) [hereinafter referred to as Egan]; Gruenberg v. Aetna Ins. Co., 510 P.2d 1032 (Cal. 1973) [hereinafter referred to as Gruenberg]; Crisci v. Security Ins. Co., 426 P.2d 173 (Cal. 1967); U.C.C. §1-203 (1978); Corbin, A., Contracts 3: §541 (1960) at 97; Allen, , Insurance Bad Faith Law: The Need for Legislative Intervention, Pacific Law Journal 13: 833 (1982) [hereinafter referred to as Allen]; Diamond, , The Tort of Bad Faith Breach of Contract: When, If At All, Should It Be Extended Beyond Insurance Transactions? Marquette Law Review 63; 425 (1981) [hereinafter referred to as Diamond]; Londerback, Jurika, Standards for Expanding the Tort of Bad Faith Breach of Contract, University of San Francisco Law Review 16: 187 (1982) [hereinafter referred to as Londerback & Jurika].Google Scholar
See, e.g., Christian v. American Home Assurance Co., 577 P.2d 899 (Okla. 1978); Anderson v. Continental Ins. Co., 271 N.W.2d 368 (Wis. 1978); United Services Automobile Ass'n v. Werley, 526 P.2d 28 (Ala. 1974); Gruenberg, supra note 2.Google Scholar
See Neal v. Farmers Ins. Exchange, 582 P.2d 980 (Cal. 1978) ($1,548,211.35 punitive damages awarded by jury reduced by trial judge to $749,011.49); Pistorius v. Prudential Ins. Co., 176 Cal. Rptr. 660 (Cal. App. 1981) ($1,000,000 punitive damages); Delos v. Farmers Ins. Group, Inc., 155 Cal. Rptr. 843 (Cal. App. 1979) ($4,000,000 punitive damages awarded by jury reduced by trial judge to $350,000); Fletcher v. Western Nat'l Life Ins. Co., 89 Cal. Rptr. 78 (Cal. App. 1970) ($640,000 punitive damages awarded by jury reduced by trial judge to $180,000); Wetherbee v. United Ins. of America, 95 Cal. Rptr. 678 (Cal. App. 1971) ($200,000 punitive damages).Google Scholar
Approximately 60 percent of states considering this tort have judicially accepted it. See, e.g., Gibson v. Nat'l Ben Franklin Ins. Co., 387 A.2d 220 (Me. 1978); Old Southern Life Insurance Co. v. Woodall, 348 So.2d 1377 (Ala. 1977); Vernon Fire and Casualty Ins. Co. v. Sharp, 349 N.E.2d 173 (Ind. 1976); Grand Sheet Metal Products Co. v. Protection Mut. Ins. Co., 375 A.2d 428 (Conn. Super. 1977). Other states have statutory provisions which have been considered the sole remedy. See, e.g., Del. Code Ann. tit. 18, §4102 (1974); Ga. Code Ann. §56-1206 (1977); La. Rev. Stat. Ann. §§22:656, 657 (West 1978). For a recent analysis of bad faith law, see Londerback, Juricka, , supra note 2; Allen, , supra note 2. See also Plugging the Cracks: The Basis and Extent of Liability for First Party Bad Faith Claims, Insurance Counsel Quarterly 72: 79–101 (Fall 1981).Google Scholar
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The tort has been applied recently to the context of employment. See Tameny v. Atlantic Richfield Co., 610 P.2d 1330 (Cal. 1980); Pugh v. Sees Candies, Inc., 171 Cal. Rptr. 917 (Cat. App. 1981); Cleary v. American Airlines, Inc., 168 Cal. Rptr. 722 (Cal. App. 1980). See also Wagner v. Benson, 161 Cal. Rptr. 516 (Cal. App. 1980) (possible extension to banking industry). Some commentators have recommended further extensions where public policy warrants. See, e.g., Diamond, , supra note 2.Google Scholar
See Luft, , How Do Health Maintenance Organizations Achieve their “Savings,” New England Journal of Medicine 298(24): 1336 (June 15, 1978); Wolinsky, , The Performance of Health Maintenance Organizations: An Analytic Review, Milbank Memorial Fund Quarterly 58:537, 546 (1980).Google Scholar
Since the HMO acts in such situations as an insurer, it would likely come within the statutory guidelines to which insurers must conform. For example, a section of the California Insurance Code, which outlines the specific requirements of insurers, has formed the basis of many claims against HMOs which fail to compensate enrollees on a timely basis. Cal. Ins. Code §790.03 (West, 1981).Google Scholar
For a more complete discussion of provider's potential conflict of interest as a board member of the HMO, see Stern, , Potential Liability of the Board of Directors of a Health Maintenance Organization, Whittier Law Review 3 (1): 1, 15–20 (1981).Google Scholar
See, e.g., Spencer v. Aetna Life and Casualty, 611 P.2d 149 (Kan. 1980); Egan v. Mutual of Omaha: The Expanding Use of Punitive Damages in Breach of Insurance Contract Actions, San Diego Law Review 15: 287, 298–301 (1978).Google Scholar
See Egan, , supra note 2. Note also the extensive federal and state governmental involvement in HMOs as provided in the Health Maintenance Organization Act of 1973 and, for example, in the California Health and Safety Code. 42 U.S.C. §300e (1976); Cal. Health & Safety Code §§1340 et seq. (West 1980).Google Scholar
Crisci v. Security Ins. Co., 426 P.2d 173, 178 (Cal. 1967); Chelini v. Nieri, 196 P.2d 915, 917 (Cal. 1948); Fletcher v. Western Nat'l Life Ins. Co., 89 Cal. Rptr. 78 (Cal. App. 1970).Google Scholar
Silberg v. California Life Ins. Co., 521 P.2d 1103 (Cal. 1974) [hereinafter referred to as Silberg].Google Scholar
See Shernoff, , Insurance Company Bad Faith Law: A Potential Weapon for Consumer Protection, Trial 17:22 (May 1981) [hereinafter referred to as Shemoff].Google Scholar
Id.Google Scholar
Sarchett v. Blue Shield, No. EAC-24405 (Pomona County Court, Calif., July 1982) (currently on appeal).Google Scholar
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Spindle v. Travelers Ins. Co., 136 Cal. Rptr. 404 (Cal. App. 1977).Google Scholar
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As many HMOs have binding arbitration clauses in their subscriber contracts, it is likely that additional claims are being pursued through arbitration. Many such clauses however, have been deemed invalid. See Davis v. Blue Cross of Northern California, 600 P.2d 1060 (Cal. 1979). It is unclear how Davis affects many HMOs' binding arbitration clauses. Cf. Beynon v. Garden Grove Medical Group, 161 Cal. Rptr. 146 (Cal. App. 1980) (uses Davis reasoning to delete portion of arbitration clause).Google Scholar
A prominent Los Angeles area plaintiff's attorney has noted: “Most of the [bad faith] claims [against HMOs] have been regarding indemnification where the plan… refused to pay the claim because the member did not go to one of their facilities.” Personal interview with plaintiff's attorney, Los Angeles, California (June 30, 1982).Google Scholar
See Gruenberg, , supra note 2. An attorney employed by an HMO located in southern California stated: “Bad faith law tends to treat a bad faith action in tort as independent of the specific terms of the HMO contract.” Personal interview with attorney, Los Angeles, California (July 13, 1982).Google Scholar
Silberg, , supra note 15, at 1104.Google Scholar
Egan, , supra note 2.Google Scholar
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Fletcher v. Western Nat’l Life Ins. Co., 89 Cal. Rptr. 78, 93 (Cal. App. 1975).Google Scholar
See Neal v. Farmers Ins. Exchange, 582 P.2d 980 (Cal. 1978); Silberg, supra note 15; Delos v. Farmers Ins. Group, Inc. 155 Cal. Rptr. 843 (Cal. App. 1979). See also Diamond, , supra note 2.Google Scholar
See cases cited, supra note 4.Google Scholar
See Grimsby v. Samson, 530 P.2d 291 (Wash. 1975); DeCicco v. Trinidad Area Health Ass'n, 573 P.2d 559 (Colo. App. 1977). It should be noted that a suit alleging intentional infliction of emotional distress (IIED) as a separate cause of action may be successful under these circumstances. Even without physical injuries, an enrollee may sue for IIED if the HMO acts recklessly, its conduct is sufficiently “extreme and outrageous,” and the resultant distress is “severe.” See Restatement (Second) of Torts (1977) §46. Moreover, the “severe” and “outrageous” elements may be proved more easily in such cases given the vulnerable condition of the “sick” patient and the fiduciary nature of the relationship between the HMO and the enrollee. See, e.g., Rockhill v. Pollard, 485 P.2d 28 (Ore. 1971). Since IIED is an intentional tort and the specific elements of a negligence case do not apply, expert testimony may not be necessary, causation may be inferred more readily, the statute of limitations is likely to be longer, and punitive damages may be awarded.Google Scholar
Indeed, these are the “typical complaints” consumers have against HMOs, particularly those consumers who are accustomed to get whatever services they have requested from their providers. For example, one new enrollee in an HMO plan based in southern California was particularly enraged when, after falling on her knee, her request to her HMO primary care physician to see an orthopedist was categorically refused as being “unnecessary and uneconomical.” Personal interview with HMO subscriber, Los Angeles, Calif. (June 1982).Google Scholar
Kirsch, , A Death at Kaiser Hospital, California Magazine, p. 78 (November 1982).Google Scholar
With hindsight, an HMO may easily argue that in many, if not most, cases, the “condition” (as opposed to illness or injury) existed before the patient's enrollment in the HMO.Google Scholar
Coordination of benefits clauses relate to the payment for and provision of services to enrollees who are entitled to coverage under more than one plan or company. Similar problems may arise when HMOs refuse coverage for services available under workers’ compensation, veterans’ benefits, and governmental health programs.Google Scholar
An in-house HMO attorney for a southern California HMO specifically indicated to the author that decisions about the alcoholic enrollee is a major problem facing the HMO. The expense of treatment can be enormous, and the physical problems of the alcoholic, as well as the need for continuous emergency detoxifications, require ongoing medical care. Personal interview with HMO attorney, Los Angeles, Calif.Google Scholar
Telephone interview with attorney from Illinois-based HMO (October 25, 1982).Google Scholar
D’Ambrosio v. Pennsylvania Nat’l Mut. Ins. Co., 396 A.2d 780,786 (Pa. Super. 1978).Google Scholar
Zalta, , Patient Advocacy Does Work, LACMA Physician, pp. 9, 11 (January 19, 1981).Google Scholar