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Negotiating Strategies for Tax Disputes: Preferences of Taxpayers and Auditors
Published online by Cambridge University Press: 27 December 2018
Abstract
Disputes between officials and citizens during tax enforcement differ from most civil disputes between citizens in several ways: They are initiated when the officiat claims the citizen has not followed the law; they are fundumentally about the cowect interpretation of the law; and the official has the formal power to end the dispute within the enforcement arena by making a decision that is legally binding on the citizen. Using data from pre-audit interviews with taxpayers and state tax auditors, we explore how these characteristics of tax disputes, the roles of the parties, citizens' perceptions of the attitudes and orientations of the officials, and other contextual factors drawn from regulatory and procedural justice research affect the strategies officials and citizens prefer for resolving disputes. We close with some evidence on the predictive rekwance of the strategic preferences of the parties in combination with their roles: For new resolutions to emerge, the party with the power must be open to them, and the subordinate party must have the assertiveness to present them. We also explorate how the analysis may be extended to other enforcement and regulatory settings.
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- Copyright © American Bar Foundation, 1994
References
1 For reviews, compilations, and references, see Karyl A. Kinsey, “Theories and Models of Tax Cheating,” 18 Crim. Just. Abstracts 403 (1986); Jeffrey A. Roth, John T. Scholz, & Ann Dryden Witte, eds., Tax Compliance, vol. 1: An Agenda for Research (Philadelphia: University of Pennsylvania Press, 1989; Jeffrey A. Roth & John T. Scholz, eds., Tax Compliance, vol. 2: Sod Science Perspectives (Philadelphia: University of Pennsylvania Press, 1989); Long, Susan B. & Swingen, Judyth A., “Taxpayer Compliance: Setting New Agendas for Research,” 25 Law B Soc'y Rev. 637 (1991); Joel Slemrod, ed., Why People Pay Taxes: Tax Compliance and Enforcement (Ann Arbor: University of Michigan Press, 1992) (“Slemrod, Why People Pay Taxes”).CrossRefGoogle Scholar
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13 We are following the convention of using “citizen” to refer to the disputants who are not government officials conducting the inquiry or enforcing the law, even though the parties are often not legal citizens of the political jurisdiction within which the dispute occurs. Alternatives such as “civilian” seem to have even more unintended and distracting connotations. In most instances, the term refers to individuals acting on their own behalf or as representatives and decision makers for a collective entity, but we mean the term to be construed broadly to encompass those entities under inspection or enforcement by an official. Like “taxpayer,” it can refer to individuals, partnerships, corporations, trusts, and even other government agencies subject to review by the official.Google Scholar
14 E.g., William L. F. Felstiner, Richard L. Abel, 8 Austin Sarat, “The Emergence and Transformation of Disputes: Naming, Blaming, Claiming.” 15 Law B Soc'y Rev. 631 (1981); Merry & Silbey, 9 Just. Sys. J.; Miller & Sarat, 15 Law B Soc'y REV.; Vidmar & Schuller, 11 Law B Hum. Behau. CrossRefGoogle Scholar
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16 Smith, “Will the Real Noncompliance Please Stand Up?” (cited in note 3).Google Scholar
17 Felstiner et d., 15 Law & Soc'y Reu. Google Scholar
18Occasionally taxpayers who do not reject the claim during the audit begin the dispute after the completion of the audit by filing an appeal.Google Scholar
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20 Thibaut, John & Walker, Laurens, “A Theory of Procedure,” 66 Cal. L. Rev. 541 (1978).CrossRefGoogle Scholar
21 The fact that government officials do the initial naming and claiming in tax and most regulatory disputes has a measurement implication. Some of the research on disputes between government officials and citizens has used grievances and complaints by citizens as the sampling unit; e.g., Daniel Katz et d., Bureaumatic Encounters: A Pilot Study in the Evaluation of Gommt Services(Ann Arbor, Mich.: Institute for Social Research, 1975); Vidmar & Schuller, 11 Luw B Hum. Behau.(cited in note 11). Consequently, they have tended to focus on only the PEAL-based disputes that, within the enforcement arena, were either unresolved or unsatisfactorily resolved from the perspective of the citizen and that became overlaid by the citizen with PIES. Research on regulation, particularly that looking at the behavior of front-line inspectors, provides some insights into the negotiation of regulatory disputes; see, e.g., Bardach & Kagan, Going by the Book; Braithwaite, To Punish or Persuade; Gilboy, Janet A., “Deciding Who Gets in: Decisionmaking by Immigration Inspectors,” 25 Law B Soc'y Reu. 571 (1991); Hawkins, Environment and Enforcement; Hutter, 11 Law & Pol'y. However, much of this research takes infractions of the law as givens and focuses on alternative enforcement styles, their causes, and their consequences for future compliance. Because of this emphasis on the regulatory process after infractions have been named and claimed, the research tends to look only tangentially at our primary focus.CrossRefGoogle Scholar
22 Mather & Yngvesson, 15 Low & Soc'y Reu. (cited at note 11).Google Scholar
23 See, e.g., E. Allan Lind & Tom R. Tyler, The Social Psychology of Procedural Justice, especially ch. 10 (New York: Plenum, 1988) (“Lind & Tyler, Social Psychology of Procedural Justice”); Vidmar, 15 Law B Soc. Inquiry (cited in note 11).Google Scholar
24 Some auditors' styles of investigating and making claims about errors, however, may give citizens the impression that the auditors distrust citizens and assume from the beginning that errors have been made. Stalans, 5 SOC. Just. Res.; Stalans & Smith, “Procedural Criteria” (both cited in note 8).Google Scholar
25 In other arenas, another type of dispute often ensues after a dispute about either a PEAL or a PIE has been settled with at least a partial victory for the party making the claim: a dispute about what the sanctions (penalties, compensation, corrective actions, and so forth) should be for having misapplied the law or contributed to the injury. This type of dispute is analytically distinct from those about both PEALS and PIES in that it does not concern claims about what was done in the past, although such claims may enter into the negotiation. These disputes often take on the character of a bargaining situation, and in the regulatory literature they have been modeled as ongoing games between citizens and officials (see especially Ian Ayres & John Braithwaite, Responsive Regulation: Transcending the Deregulation Debate (New York: Oxford University Press, 1992); Scholz, 18 Law & B Soc'y Rev. (cited in note 12)). These disputes that may follow disputes about PEAL and PIEs are beyond the purview of this article, but it is relevant in this context to note that disputes about sanctions in enforcement arenas are probably constrained by the focus on legal correctness to a greater degree than are such disputes between citizens.Google Scholar
26 Some taxpayers who engage professional representatives, particularly after the audit has begun, may view them as serving to some extent as mediators who can view the issues more objectively than they can and who can help the two sides reach an agreement. The possibility of third-party intervention may structure the bargaining between large corporations and tax officials more than it does the bargaining between tax officials and individual or small-business taxpayers. Appeals are much more common in large cases, and both sides are probably more likely to be concentrating on building a case for appeal and possible litigation.Google Scholar
27 Merry & Silbey, 9 Just. Sys. 1. (cited in note 11); Lind & Tyler, Social Psychology of Procedural Justice. Google Scholar
28 William, L. F. Felstiner, Avoidance as Dispute Processing: An Elaboration,” 9 Law & Soc'y Rev. 695 (1974); and Merry & Silbey, 9 Just. Sys.J., and Vidmar & Schuller, 11 Law & Hum. Behav.(both cited in note 11).Google Scholar
29 Felstiner, 9 Law & Soc'y Rev. at 695.Google Scholar
30 For a discussion of a similar range of goals among frontline regulatory inspectors, see especially Bardach & Kagan, Going by the Book (cited In note 12).Google Scholar
31 Thibaut & Walker, 66 Cal L. Rev. at 541 (cited in note 20).CrossRefGoogle Scholar
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33 See especially Erika Apfelbaum, “On Conflicts and Bargaining,” 7 Advances Experimental Soc. Psychology 103 (1974); Robert M. Axelrod, The Evolution of Cooperation (New York: Basic Books, 1984); Morton Deutsch, The Resolution of Conflict: Consmcctive and Destructive Processes (New Haven, Conn.: Yale University Press, 1973); Harold H. Kelley & Anthony J. Stahelski, “Social Interaction Basis of Cooperators' and Competitors' Beliefs about Others,” 16 J. Personality B Social Psychology 66 (1970); Dean G. Pruitt & Jeffrey 2. Rubin, Social Conflict: Escalation, Stalemate and Settlement (New York: Random House, 1986).Google Scholar
34 Much of the dispute processing and procedural justice literature distinguishes between the process stage and decision stage of dealing with a dispute. See, e.g., Lind & Tyler, Social Psychology of Procedural Justice (cited in note 23); Thibaut & Walker, 66 Cal. L. Rev. (cited in note 20); Vidmar, 15 Law & Soc. Inquiry (cited in note 11). In this framework, our discussion of negotiating strategies focuses on the decision stage. Strategies for negotiating disputes are conceptually and empirically distinguishable from the procedural styles officials employ during the process stage to establish the interpersonal tone, elicit cooperation, and manage the pace of the audit. In our study, there is a moderate relationship between the auditors' reported procedural styles and their negotiating preferences (Kendall's τ=.18, p=.09). Those who report they are flexible in running the audit tend to be cooperative in resolving disputes, and those who are controlling tend to hold firm in negotiations. The auditors who take a tit-for-tat approach to dealing with taxpayers are also the ones who are most likely to emphasize convincing or persuading the taxpayers to accept their positions on disputes.Google Scholar
35 We are using the awkward phrase “likely correctness” to emphasize that correctness is often a matter of probability rather than certainty in areas such as taxation that have both complex fact situations and complex laws. Even with agreement on the legal interpretation, the two sides may place different probabilities on correctness, as potentially determined by appeals and litigation. Smith, “Will the Real Noncompliance Please Stand Up?” (cited in note 3). When we use the term “correct” here, we are implicitly meaning “most likely correct.”Google Scholar
36 Figure 2 is an idealized depiction of the strategies a party may adopt for dealing with a dispute, not a portrayal of possible resolutions. Issues may often be resolved, for instance, with one party believing the resolution is a new correct solution and the other party feeling that it is making a compromise that is not the most likely correct interpretation and application of the law.Google Scholar
37 For supporting evidence, see Stalans, 5 Soc. Just. Res. (cited in note 8).Google Scholar
38 Kent W. Smith, “Reciprocity and Fairness: Positive Incentives for Tax Compliance,” in Slemrod, Why People Pay Taxes 223 (cited in note 1) (“Smith, ‘Reciprocity and Fairness’”); Smith & Stalans, 13 Law B Pol'y (cited in note 8). Some research has examined how the actual resolution of disputes during audits are shaped by taxpayers' expectations about how auditors will treat them personally. Stalans, “Lay Evaluations” (cited in note 8), finds that taxpayers who anticipated a conflictual interaction (i.e., expected the auditor to be distrustful and rude) are more likely after the audit to disagree with the auditor about the correct legal solution for a specific issue than are taxpayers who anticipated an impartial and respectful interaction. Stalans & Smith, “How Taxpayers' Anticipations Influence Audit Experience” (cited in note 8), have also found that taxpayers who anticipated a conflictual interaction are more likely to assert their positions during audits. Stalans, “Lay Evaluations,” suggests that these patterns support the first part of the self-fulfilling prophecy: taxpayers' expectations about the nature of the interaction affect their own behavior toward auditors. These expectations, moreover, focus on the interpersonal nature of the interaction rather than on the instrumental aspects such as decision control.Google Scholar
39 In calculating the response rate, we excluded those who had moved and whose new telephone number or address could not be located through the several sources we checked, those who had moved out of the sampling areas, and those whose audits were dropped by the DOR after their initial contact.Google Scholar
40 The response rate in the rural area was 82%; in the smaller urban area, 68%; and in the large urban area, 50% (p <.00l).Google Scholar
41 The auditors and their managers at no point knew which taxpayers were in our sample or which ones had been interviewed by us, except in a few cases where the taxpayers volunteered the information in the course of the audit.Google Scholar
42 In one of the offices where we conducted our research, the manager assigns cases to the auditors, often with an eye toward the continuing professional development of the auditors.Google Scholar
43 By happenstance, this range is the other side of the one-in-three likelihood of being sustained on its merits that the IRS uses as the criterion for “realistic possibility” in its proposed amendments to Circular 230, the federal government's guide to conduct by lawyers, CPAs, and enrolled agents practicing before the IRS (8 Oct. 1992, Notice of Proposed Rulemaking).Google Scholar
44 During the pretesting we discussed the differences among the options with taxpayers and auditors, and they generally seemed to be making the distinctions we intended. Clearly, these options are an imperfect empirical capturing of the ideal-type strategies in fig. 2, and more work could be done on refining the measurement of strategies through responses to a hypothetical dispute. The measurement error is probably greatest along the dimension of reaching agreement on legal correctness.Google Scholar
45 For our analysis we did some minor editing of the strategies reported by the respondents. We ignored any strategies made after the respondents said they would capitulate or indicated that they did not know what they would do. Ah, if a hold firm choice was followed immediately by one of the more specific assertive strategies, the order of the two was switched. This adjustment is a post-interview approximation of forcing the respondents to chose among the more specific assertive strategies first. The change, which does not affect our substantive conclusions, was made for 1 auditor and 17 (8%) of the taxpayers. Finally, one auditor first chose the two assertive strategies and then repeated one of them as the third choice. We changed the third choice to holding firm.Google Scholar
46 The bracketed reference to a representative was included if the response to the previous question indicated that the respondent would let a tax expert handle some of the audit.Google Scholar
47 We assigned 3 to those with missing values whose response to the open-ended question was that issues would be decided by the “law” or figures, 4 to those who said by negotiation or “in our favor,” and 2 to those said the decisions would be made arbitrarily or in favor of the state. We did not substitute the extreme values of 1 or 5. See Stalans, 5 Soc. Just. Res. (cited in note 8), for a detailed description of how the coding of decision control was distinguished from other concepts.Google Scholar
48 The distributions of first, second, and third choices for taxpayers and auditors are all statistically significantly different with pc.05 for both x2 and τb (with hold firm placed before persuade).Google Scholar
49 One taxpayer selected holding firm as the second strategy followed by going along. We coded that respondent as holding firm.Google Scholar
50 Einhom, Hillel J. & Hogarth, Robin M., “Ambiguity and Uncertainty in Probabilistic Inference,” 92 Psychological Rev. 433 (1985).Google Scholar
51 Bardach & Kagan, Going by the Book (cited in note 12). See also Gilboy, 25 Law & Soc'y Rev (cited in note 21).Google Scholar
52 Bond, Rod A. & Lemon, Nigel F., “Training, Experience, and Magistrates' Sentencing Philosophies,” 5 Law B Hum. Behav. 123 (1981); Nigel Lemon, “Training, Personality and Attitude as Determinants of Magistrates' Sentencing,” 14 Brit. J. Criminology 34 (1974).CrossRefGoogle Scholar
53 Using the t-test for the difference in proportions, all these comparisons have one-tailed probabilities of.05 or less except the difference in the proportions including both agreement strategies among their three choices, which has a probability of.06.Google Scholar
54 We initially included several other variables in our analysis, either as controls or as checks on alternative hypothesis. None of them, however, had a significant net effect on the odds ratio, and their inclusion did not appreciably change the results given in table 7. The other variables explored were past audit experience; the scale for the legitimacy of government (see table 2); an attitude item about whether the amount of taxes paid by the respondent is too high; three measures of additional aspects of the perceived fairness of the DOR and its auditors (Stalans, 5 Soc. Just. Res.); and self-reported ratings of dominance, competence, and flexibility.Google Scholar
55 Smith, “Reciprocity and Fairness” (cited in note 39); Smith & Stalans, 13 Law & Pol'y (cited in note 8).Google Scholar
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58 See also Smith & Stalans, 13 Law & Pol'y at 35; Stalans, 5 SOC. Just. Res. at 93 (both cited in note 8).Google Scholar
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60 For related analyses and findings, see Smith & Stalans, 13 Law & Pol'y; Stalans & Smith, “How Taxpayers' Anticipations Influence Audit Experience”; Smith, “Cultural Embeddedness” (all cited in note 8).Google Scholar
61 E.g., Merry & silbey, 9 Just Sys J;Vidmar, 15 Law & Soc Inquiry; vidmar & Schuller, 11 Low & Hum. Behav. (all cited in note 11); and Lind & Tyler, Social Psychology of Procedural justice (cited in note 23).Google Scholar
62 The term used by Kagan, “On Regulatory Inspectorates” (cited in note 12).Google Scholar
Strategic Preferences 367Google Scholar
63 This grounding of regulatory inspection in legal correctness is at times overlooked in discussions and disputes about alternative enforcement strategies. In some respects, the move in many regulatory realms toward cooperative and participatory procedures can be interpreted as an attempt to redefine regulation in nonlegal terms in order to avoid protracted disputes about PEALS. For instance, the main theme in a recent newspaper article about an agreement between a utility and a state environmental agency was that the agreement is an example of the “evolution” toward cooperative rather than confrontational regulation (like Peterson, “Utility and Trenton Agree on Plan to Grow Fish Eggs,” N.Y. ‘Times, 13 July 1993, Late Ed.– Final, p. 85, col. 1). Well into the article, the reporter noted, “The state likes the idea of avoiding what promised to be a protracted and potentially losing legal battle with the utility, which maintains that the fish screens that it now uses meet the requirements of the law.” The reporter also quoted environmental groups as complaining that the regulators are “losing sight of the law” and their obligation to enforce it.Google Scholar
64 Kagan, “On Regulatory Inspectorates” at 54.Google Scholar
65 Id. Google Scholar
66 As one reviewer noted, tax laws place greater emphasis on the classification of activities and economic transactions than do many other types of regulation. However, the classifications in tax law are often seen as overly inclusive, just as are many types of regulations: the law's classification of what is taxable is overly inclusive, too many types expenses must be capitalized, too many expenses are considered personal, and so forth. All these examples, of course, can be turned around and stated in terms of some other category being too narrow, but the general thrust of the complaints are that tax laws are overreaching and too burdensome.Google Scholar
67 Stalans, 5 Soc. Just. Research; id., “Lay Evaluations” (both cited in note 8).Google Scholar
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