Organisational Transformation Through the Internet

Abstract

In this article we show that organisational structures are changing fundamentally. This change is caused by the growing use of ICT and the scope of services they now cover. Since public administrations face higher demands from citizens and society – higher level of services, lower costs of service production – the ICT and internet are used to redesign, not only the service delivery process, but also the organisational structure of the organisations involved. In this article we introduce some benchmarks that show the growth path in this transformation and the use and scope of ICT, and we present a case study to illustrate changes in depth. We also try to analyse these changes, using classical literature from organisational sociology. Amendments to the work of Joan Woodward and Max Weber are proposed to deliver extra heuristic power to understand recent developments in organisational change.